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Customer Discussions > Kindle forum

my Kindle fire split open on one side. now what

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Showing 1-11 of 11 posts in this discussion
Initial post: Nov 17, 2012 8:18:04 PM PST
TD says:
what do you do when your kindle fire splits open can't fix it screen is lifting off

Posted on Nov 17, 2012 8:22:11 PM PST
L. Hill says:
Contact customer service right away!!! Get a new one!!! Make sure you go through KINDLE CS...I have always used the "call me" option...

Posted on Nov 17, 2012 9:37:06 PM PST
It's a bad battery. This is a known issue. Contact Kindle Customer service immediately! Use the Help link at the top of the page, and then the "contact us" button.

Posted on Nov 18, 2012 4:05:17 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on May 20, 2013 11:16:45 AM PDT
prb03 says:
I am having the same issue. I thought I was losing my mind because I knew that I had not dropped my kindle and keep it in a pretty good case since I got it. It looks exactly like the battery self destructed in there. The case is split open on the right-hand side just as others have stated happened to them.
I did call Customer Service and am waiting for them to get back to me to see if they are going to back up their product. I am a month out of warrenty but I think the battery should not ever self destruct so they should stand behind it.

In reply to an earlier post on Jun 4, 2013 7:15:20 PM PDT
Last edited by the author on Jun 4, 2013 7:22:05 PM PDT
I am 6 months out of warranty and the best they would do was offer a replacement at a reduced price with a one year warranty. I could choose from either a new model or a refurbished one. I don't know if I want another kindle if this is going to happen again.

Posted on Aug 4, 2013 4:22:01 PM PDT
this happened to my kindle today. its a year and half old. past the warrenty they offered me a new one at a discounted price. i too beleive they should replace this as this is a safty issue. did anyone have luck getting it replaced at no cost?

In reply to an earlier post on Aug 4, 2013 4:23:15 PM PDT
did they replace it for you at no cost?

In reply to an earlier post on Aug 4, 2013 4:58:03 PM PDT
MikeJW says:
Actually, that seems like a pretty good deal: a discount on a replacement for an out of warranty device. Go for it!

In reply to an earlier post on Aug 4, 2013 5:59:19 PM PDT
CatChat says:
wrong Patrick. just because the forum is titled "kindle forum" does not mean all questions are kindle related. search the whole forum. some days there are more non-kindle AND even non-amazon questions asked. public forum means anyone can ask anything as long as they are within amazons guidelines.

Posted on Aug 4, 2013 7:25:29 PM PDT
Last edited by the author on Aug 4, 2013 7:44:57 PM PDT
Retired EE says:
Someone with moderate technical skills could replace the battery on an out of warrant KF. The battery has a connector and pricing for a new battery starts at under $40 for ether 7 inch KF on Ebay. This YouTube video shows how to open and close the KF and replace the battery.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  11
Initial post:  Nov 17, 2012
Latest post:  Aug 4, 2013

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