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Customer Discussions > Kindle forum

Problems with Kindle Management

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Showing 1-14 of 14 posts in this discussion
Initial post: Dec 16, 2012 1:58:17 AM PST
Del says:
I have 2 Kindles (Original & Touch) I have been into the "'Manage your Kindle" page and with both the page locks up with ''Loading, please wait"'. Left for a couple of hours but no joy!
Anyone have any idea what's causing this?

Posted on Dec 16, 2012 2:25:36 AM PST
CBRetriever says:
it doesn't seem to "play nice" with Internet Explorer lately - you might want to try a different browser

Posted on Dec 16, 2012 5:42:33 AM PST
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 16, 2012 9:22:58 AM PST
Last edited by the author on Dec 16, 2012 9:34:13 AM PST
Del says:
Sorry! Left one important piece of information out. I'm using Firefox 20.0a1. Can't use another browser as I don't have one installed.

In reply to an earlier post on Dec 16, 2012 10:03:27 AM PST
CBRetriever says:
you're doing this on your kindles and not on your PC?

Posted on Dec 16, 2012 10:06:30 AM PST
Del says:

Posted on Dec 16, 2012 10:07:10 AM PST
try clearing your cache and see if that helps

In reply to an earlier post on Dec 16, 2012 10:14:54 AM PST
CBRetriever says:
I'm running 17.1 which I thought was the latest and it's working just fine for me

Posted on Dec 16, 2012 10:21:10 AM PST
Del says:
Cleared cache - No difference. Will try 17.1 tomorrow. Getting late here.

Posted on Dec 16, 2012 10:40:15 AM PST
Debi says:
Sometimes I have to close the window and open a new one.

In reply to an earlier post on Dec 16, 2012 10:52:23 AM PST
Sarida says:
Try clicking the "x" to stop it from loading and refresh the page.

Posted on Dec 16, 2012 10:29:28 PM PST
Del says:
Tried Firefox 17.1 - No difference. Tried all the other suggestions - again still hangs.
Spoke to a friend and got him to try with his iPad. He reported that the "'Manage your Kindle" page worked perfectly.
Looks like it's a browser related problem.
Thanks for everyone's input.

In reply to an earlier post on Dec 16, 2012 11:16:58 PM PST
CBRetriever says:
or computer - like I said it works fine on my Firefox, but I only have a bit over 250 items

and a good morning to you

you don't have Internet Explorer or Chrome on your PC?

In reply to an earlier post on Dec 17, 2012 12:09:40 AM PST
Sue says:
I had trouble with my Manage Your Kindle on Firefox, just on my computer for a couple of months. Then one day it came back. Not sure why or how but it did. I am not sure what version of Firefox I have. I have not looked lately.

I could get the information on my son's computer when I needed it or off my Kindle Fire HD. I called Amazon and spoke with one of the techs and he worked a while with me but could not get it working.

When my library went away I was using my laptop. That has since died and I have a new one. That did not help the problem until it started working again.

I can not get my library of books on the computer at work either. That just started about two-three weeks ago. Not sure what happened. I just thought it may be someone blocking it. They block a lot of things here at work.
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Discussion in:  Kindle forum
Participants:  7
Total posts:  14
Initial post:  Dec 16, 2012
Latest post:  Dec 17, 2012

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