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Kindle Fire HD 8.9" 32 GB Wi-Fi Carousel Loading Thousands of Old Purchases

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Showing 1-25 of 152 posts in this discussion
Initial post: Nov 17, 2012 12:57:01 PM PST
The problem with Kindle Fires loading EVERY book from the Cloud Library to the carousel appeared resolved with my Kindle Fire HD 7" 32 GB models.

Problem is back after letting the new 8.9" stay on since yesterday evening.

Problem was immediately apparent on the Kindle Fire 2nd Generation.

Posted on Nov 17, 2012 1:06:42 PM PST
Current Version: 8.1.2_user_1211420

In reply to an earlier post on Nov 17, 2012 1:11:12 PM PST
Maybe it's time to talk to Kindle support. Click on help at the top of this page and then the contact us button on the next page.

Posted on Nov 17, 2012 1:12:33 PM PST
They'll soon hear about the problem ;-)

Posted on Nov 17, 2012 1:37:05 PM PST
Hmmm... no issue here, and I don't think anyone else has mentioned it, either, for the new 8.9. It did load my most recently purchased books to the Cloud, say within the last four weeks.

Posted on Nov 17, 2012 3:24:32 PM PST
Something is definitely glitchy with the 8.9" models and communications with Amazon's servers.

I just did a factory reset, and got all my movies & videos to appear in the Library.

Yesterday, books on the 8.9" stopped populating around July purchases.

Today's reset got to book purchases from June.

I was going to post this yesterday, and since the 8.9" is still glitching, here it is:

Amazon Instant Videos
1,562 items

Your Video Library
TV (185)
Movies (782)

Only displays movies through "S"
About 200 movies are not shown, but can be searched for.
e.g. "You've Got Mail"

Posted on Nov 17, 2012 4:34:09 PM PST
Starting to piece this together.
Did factory reset, Cloud Library populated back to July purchases.

Have done some hard resets, Library still only goes back to July.
Suddenly, 17 books from June have popped up on the Carousel.

I suspect what may happen next is that all my July-Nov purchases will disappear from the 8.9's Cloud Library, and only Jan-June purchases will appear.

It COULD just be coincidence that June 30 is the oldest purchase showing, and June 30 books have also popped up on my 8.9" carousel

I should have noted the latest purchase dates before I did a factory wipe earlier today.

It's looking like Amazon's servers are imposing an arbitrary limit on my account of how many books, or how far back purchases, will be sent to my 8.9's Cloud Library.

Posted on Nov 17, 2012 4:55:31 PM PST
Another hard reset and sync resulted in ~20 most recent purchases showing up on carousel.

Removed all of them, synced, and only the 7th newest book showed up on carousel.

BUT, this book ONLY has "Add to Favorites" and "Download" available as options, no "Remove From Carousel"

After I download it, the choices are "Add to Favorites" and "Remove from Device"

"Remove from Device" removes it from Carousel.

Posted on Nov 17, 2012 5:04:48 PM PST
Might I suggest to stop doing hard resets and allow it to "settle?"

Posted on Nov 17, 2012 5:15:13 PM PST
Actually, the hard resets are now settling into a predictable pattern.

25 of the latest books re-appear after each hard reset.

This is something new to the 8.9" models, I never saw this with my KFHD 7" models.

There is DEFINITELY something different with the 8.9's

In reply to an earlier post on Nov 17, 2012 5:20:09 PM PST
Last night I was working on a KF 2nd Gen, KFHD 7" 32 GB AND the KFHD 8.9" 32 GB at the same time.

Today, I decided to just work on the 8.9"

Just now, I turned on the KFHD 7" I opened yesterday, and it just keeps resurrecting the Skype icon on the carousel.

IOW, the KFHD 7" models I have seem to bring back app icons, but not deleted books.

Posted on Nov 17, 2012 5:29:45 PM PST
KFHD 7" seems to resurrect the Skype icon a few minutes after a hard reset.
But the reason for that is that I think Amazon resends it after every hard reset.
IOW, Skype is always showing as my latest purchase on MYK.

KFHD 8.9" just now only resurrected one book cover from today's purchases.

Another difference between the 7" and 8.9" is that after a hard reset, there's an animated swirling "Loading..." icon that plays just under the middle of the 8.9" carousel after a hard reset.

Posted on Nov 17, 2012 5:39:14 PM PST
Good news = last hard reset did not result in ANY books coming back on to the 8.9" carousel

Bad news = last hard reset wiped out all device Cloud Library books between Jun 30 and Sept 24, 2012

In reply to an earlier post on Nov 17, 2012 5:44:43 PM PST
You know the old joke....

"Doc, it hurts when I do this."

"Then don't do it!"

No one else is posting similar issues on their HD. I still suggest that you let it "sit" for a day. This will allow all the servers and account data to catch up and synchronize.

Sorry, I don't mean to sound flippant or snarky. Just trying to help.

Posted on Nov 17, 2012 5:48:58 PM PST
I already let it "sit" for a day.

That was yesterday, and I had to do a factory reset today because of the thousands of items on my carousel.

Once again, it's NOT happening with the KFHD 7" that I unboxed at the same time.

In reply to an earlier post on Nov 17, 2012 5:52:19 PM PST
I wish I had an answer for you. Hopefully, you'll get it resolved.

Posted on Nov 17, 2012 6:17:38 PM PST
Did anyone have issue with the WIFI connection on the new 8.9 being slow? My other kindle HD 7 device has had no issue on the same WIFI network. I got my 8.9 today, charged it, connected it to WIFI but the wifi connection is very slow. I can't go to a site, download video or a book.

In reply to an earlier post on Nov 17, 2012 6:18:47 PM PST
Try rebooting your router.

Posted on Nov 17, 2012 7:39:47 PM PST
My 8.9" actually shows stronger signal strength than my 7inchers.

In reply to an earlier post on Nov 17, 2012 7:40:20 PM PST
It has a larger antenna, so that would make sense.

Posted on Nov 17, 2012 7:41:34 PM PST
Yeah, usually bigger is better :-p

Posted on Nov 17, 2012 7:58:38 PM PST
17:29 PST:
Good news = last hard reset did not result in ANY books coming back on to the 8.9" carousel

Bad news = last hard reset wiped out all device Cloud Library books between Jun 30 and Sept 24, 2012

19:58 PST:
Next hard reset sent a dozen books from 9/24 to the Carousel.
8.9" Cloud Library populated 9/5 to 9/24.
So Amazon servers were treating 9/24 as newest books bought.

Posted on Nov 17, 2012 8:08:35 PM PST
Back to 25 latest books re-appearing on carousel.

Posted on Nov 17, 2012 8:11:45 PM PST
8.9" Cloud Library picked up one more day, I'm down from 9/5 to 9/4 for oldest purchases :-)

Posted on Nov 18, 2012 7:12:50 AM PST
Overnight, Carousel only picked up latest book,

8.9" Cloud Book Library goes back to 6/24 now.
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This discussion

Discussion in:  Kindle forum
Participants:  16
Total posts:  152
Initial post:  Nov 17, 2012
Latest post:  Dec 23, 2012

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