Kindle DX, Free 3G, 9.7" E Ink Display, 3G Works Globally
As a surprise to me today, Amazon no longer supports the Kindle DX in any way, shape, or form. Although Amazon customer service was fully responsive and did as much as they could from their standpoint; in the end they could not either repair or replace their fantastic original product.
For my purposes I really wanted the screen space provided by the DX and did not care for the new options as much as the requirement for additional screen space. There is no other comparable products that can provide the same amount of screen space for technical documentation. It is disappointing and surprising that there is not even an option to repair this product or provide a similar type product with similar screen space through direct Amazon options.
This is a warning message to all those thinking about purchasing this product from a third-party vendor or in the future purchasing some of the less standard Amazon provided products. These products are not supported and cannot be repaired if anything happens to them. I recognize that support always does have a sunset date, but just a year and a half after purchase seems a little light for no options for repairing or replacing something without any alternative comparable options. Also, if a new DX is on the horizon they need to disclose that fact or not leave a service gap between models. Even if a new one exists soon, I might be tentive to proceed since the old one discontinued support without providing any viable alternatives.
Overall I am disappointed at the situation, but should probably chalk this up to a first adopter risk for a new technology that may not have been popular with the masses.
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