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Customer Discussions > Kindle forum

Kindle Paperwhite restarts with every power on

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Showing 1-11 of 11 posts in this discussion
Initial post: Dec 30, 2012 11:26:39 AM PST
I have a new Kindle Paperwhite for Christmas. Now every time I turn on the screen, I get this error message: "Gathering Information...please wait...will restart in a few minutes." Why? It takes 2-3 minutes for the Kindle to open. Is something wrong with it? Or is this normal?

In reply to an earlier post on Dec 30, 2012 11:35:11 AM PST
SeaLevel274 says:
I don't know why it is doing that, but if you are just waking it up that is not normal.

In reply to an earlier post on Dec 30, 2012 11:36:16 AM PST
are you shutting it off? or putting it to sleep? its recommended you put them to sleep not off if you use the kindle daily

Posted on Jan 9, 2013 10:11:27 PM PST
Oleg Petrov says:
The same exact thing happens to me. Did you try factory reset by any chance?

Posted on Jan 14, 2013 11:19:01 AM PST
Capt JAC says:
I am having the same problem. It goes to sleep. When I return, after pressing the power button to start, it says "Gathering Information...please wait...will restart in a few minutes." It then goes away, allows me to re-open my book/start reading, thens follows through with the restart.

Another restart does not solve the problem. Looking to try a reset.

In reply to an earlier post on Jan 14, 2013 11:23:59 AM PST
MikeJW says:
That's what I'd suggest, a reset or reboot. Hold the power button for 30 seconds.

In reply to an earlier post on Jan 15, 2013 11:29:19 AM PST
Oleg Petrov says:
Reset did the trick for me, no more reboots!

Posted on Jan 27, 2013 4:16:52 PM PST
had same problem. finally seems resolved after downlaoding and installing latest software (

Posted on Jan 27, 2013 6:07:57 PM PST
Also, people have had trouble with the magnetic covers that turn PWs on and off with open/close. If you have a "wake up" cover, try taking the PW out and see if the issue resolves.

In reply to an earlier post on Mar 6, 2013 1:28:28 PM PST
Is this still happening? Mine just started doing it after I charged it for the 2nd time last night...

Posted on May 4, 2013 12:34:19 AM PDT
I had the same problem. Reset fixed it for me.
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Discussion in:  Kindle forum
Participants:  10
Total posts:  11
Initial post:  Dec 30, 2012
Latest post:  May 4, 2013

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