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Showing 1-15 of 15 posts in this discussion
Initial post: Dec 22, 2012 5:03:54 PM PST
S. Wilton says:
Hi everyone,Every time i try to access anything on my fire hd i get a not responding message,especially a launcher not responding message. Anyone have any ideas on how to fix this??

In reply to an earlier post on Dec 22, 2012 5:06:23 PM PST
 nospin  says:
Sounds like a wifi issue.
Try rebooting your device by holding the power button in for 20 seconds and see if it helps.

Posted on Dec 22, 2012 5:08:12 PM PST
S. Wilton says:
Thanks for the quick response but i have tried that already and i don't seem to be having any issues with my other devices which i am using wi-fi.

In reply to an earlier post on Dec 22, 2012 5:09:37 PM PST
 nospin  says:
What happened after you rebooted?

Posted on Dec 22, 2012 5:10:55 PM PST
S. Wilton says:
Just the same.Launcher not responding or kindle not responding message.

In reply to an earlier post on Dec 22, 2012 5:11:50 PM PST
S. Wilton - Try resetting your Launcher App.

On your Home page:

* Settings (swipe down from the top of the screen)
* More > Applications > Installed Applications
* Swipe down to the Launcher App
* "Clear Data"

In reply to an earlier post on Dec 22, 2012 5:13:40 PM PST
You'll need to reset your Kindle app, too, then.

From the Home screen:

* Settings (swipe from top)
* More > Applications > Installed Applications
* Set filter to All Applications
* Swipe down to the Amazon Kindle App
* Clear Data

It may take a few minutes for all of your books to reappear. Despite the warnings you WILL NOT lose your books by doing this.

Posted on Dec 22, 2012 5:14:18 PM PST
S. Wilton says:
Trying to do that now but i am getting settings not responding message now!

In reply to an earlier post on Dec 22, 2012 5:19:09 PM PST
S. Wilton - It sounds like your Fire has some issues. I'd contact customer support.

TO CONTACT KINDLE CUSTOMER SERVICE:
Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

Posted on Dec 22, 2012 5:20:49 PM PST
S. Wilton says:
Thanks for your help

In reply to an earlier post on Dec 22, 2012 5:21:25 PM PST
S. Wilton - You're welcome. Good luck!

Posted on Jan 25, 2013 11:51:33 PM PST
Amboato says:
I don't mean to resurrect a dead thread but I have to say thank you because I've been having the exact same problems (plus all of my Amazon apps and books disappeared!) and was thisclose to posting a question to ask if there was a fix, but I decided to see if anyone had already posted about this specific problem. Thanks so much *~*Pineapple*~*, you saved me from a nervous breakdown :)

Posted on Feb 26, 2013 6:20:46 AM PST
Thank you. This worked on my daughter's Fire HD.

Posted on Oct 10, 2015 10:00:56 PM PDT
lin says:
Thanks, rebooted and hey presto x

Posted on Oct 10, 2015 10:49:17 PM PDT
I'm having issues with the Kindle app on an Android tablet. It hangs and hangs. I think it has to do with the Kindle trying to sync.
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Discussion in:  Kindle forum
Participants:  7
Total posts:  15
Initial post:  Dec 22, 2012
Latest post:  Oct 10, 2015

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