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kindle paperwhite "running out of memory" pdf error

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Showing 1-25 of 49 posts in this discussion
Initial post: Oct 25, 2012 11:50:25 AM PDT
John Q says:
I am trying to read a pdf (about ~2MB file) on my Kindle paperwhite with SO. Every few minutes I get "running out of memory error" and the reader crashes and goes back to home page. I can reopen the pdf and then read a few pages, only to run into the same issue again. I thought its a pdf issue, but this is happening with all pdfs I have. I even reset the kindle, but did not help.
Does anyone else have the same issue?

In reply to an earlier post on Oct 25, 2012 11:52:24 AM PDT
Yes, I've encountered the same thing.

Posted on Oct 26, 2012 1:27:22 AM PDT
I had the same thing happen yesterday, mostly right after I add highlights and/or notes. This Paperwhite is my first Kindle, so I'll be interested to see what more experienced users have to say about the issue. I deleted a couple of game apps, a large comic book file, and a few large books from the device after I started having issues, and that seemed to help. I have just under 200 books on it, 1 Pdf, and 4 apps.

Posted on Oct 26, 2012 1:40:13 AM PDT
Have you tried contacting Kindle support? Click on help at the top or bottom of the page and then the contact us button on the next page. Answer the questions and choose the method of contact. I suggest using the phone for the quickest resolution. If you have the option for Amazon to call you, they call within a minute and have the account details in front of them - quick and painless.

Posted on Oct 26, 2012 1:52:35 AM PDT
Last edited by the author on Oct 26, 2012 1:54:43 AM PDT
To find out how much free memory actually available, try this:

Search for ";dm" at the Home screen without the quotation marks. 4 diagnostic log files should appear on the home screen. Tap on all_system_logs and search for "Memory: 256mb" without the quotation mark. Tap on the search result, and you should see something similar to this
121024:162700 Memory: 256MB = 256MB total
121024:162700 Memory: 255012KB available (3296K code, 359K data, 1000K init, 0K highmem)

The 2nd line tells you how much memory you have available for Paperwhite to use.

In reply to an earlier post on Nov 4, 2012 11:12:29 AM PST
H. Taylor says:
I have a Paperwhite and do NOT get anything after searching for ;dm on the Home screen.

Does anybody else see the diagnostic logs?

In reply to an earlier post on Nov 4, 2012 11:22:33 AM PST
TuxGirl says:
I got no results from the search, but all te diagnostic logs showed up just fine for me.

In reply to an earlier post on Nov 4, 2012 11:30:39 AM PST
 Ann says:
An easier way to see your available space:

From Home, tap Menu, then Settings, then Menu (again!), then Device Info.

In reply to an earlier post on Nov 4, 2012 11:33:44 AM PST
TuxGirl says:

they are getting available memory, not available storage. I don't think there's anywhere normal that it gives available memory.

Posted on Nov 4, 2012 11:45:27 AM PST
[Deleted by the author on Nov 4, 2012 12:58:04 PM PST]

In reply to an earlier post on Nov 4, 2012 11:53:01 AM PST
H. Taylor says:
Ok, I get it now.

After you search for ;dm on the Home screen, nothing shows on the Home screen, but the logs are actually written in the /documents folder on the Kindle. You need to plug the Kindle into your computer and access the logs via USB.

In reply to an earlier post on Nov 4, 2012 12:01:30 PM PST
H. Taylor says:
Ann, thanks for the good tip on getting the available space.
I find the Kindle menu system to be a bit convoluted sometimes...

In reply to an earlier post on Nov 4, 2012 12:06:13 PM PST
TuxGirl says:
The amount of RAM for displaying documents shouldn't be related to the amount of on device storage.

In reply to an earlier post on Nov 4, 2012 12:53:23 PM PST
H. Taylor says:
The amount of RAM on the Kindle Touch was 256MB. Not sure about the Paperwhite. Probably the same?

The amount of flash storage on Paperwhite is 2GB, however the O.S. takes up space leaving about 1.25 GB available for the user.

In reply to an earlier post on Nov 4, 2012 12:57:41 PM PST
B. Marks says:
My mistake. I am aware of the difference in RAM and storage but I had a senior moment and I was confusing gigs amd megs, thinking he tried to open a file that he couldn't have gotten onto the device at all.

I don't know how much RAM the PW has but if it has less than 2 meg of free RAM, which is entirely possible, and if it needs the entire file in memory at once, not real likely but possible, depending on how the device handles swapping, that could be the problem.

Of course I'm just guessing now. I'll delete my original post since it was obviously incorrect.


In reply to an earlier post on Nov 18, 2012 7:59:57 AM PST
LxAx says:
Same thing. It is random, same file, same page will not crash always. Also another thing in the landscape mode when turning next page often menu pops up.

Posted on Nov 18, 2012 8:36:27 AM PST
John Q says:
I updated the software with 5.3.3 and the issue is gone now. No more crashes..yay.

In reply to an earlier post on Nov 26, 2012 1:51:34 PM PST
Hi! where did you find it? Thanks!

In reply to an earlier post on Nov 26, 2012 2:31:59 PM PST
John Q says:

In reply to an earlier post on Nov 26, 2012 3:19:02 PM PST
That's the version 5.3.0 :( I've been having this issue with version 5.2.0, updated to 5.3.0 and still the same. are you sure yours is 5.3.3 and not 5.3.0?

In reply to an earlier post on Nov 27, 2012 10:52:42 AM PST
Have you tried removing the pdf? I tried that and the problem was solved.

Posted on Nov 29, 2012 8:12:23 AM PST
Rostamiani says:
Which files have problem ?
I was planning to buy a Kindle Paperwhite to read my PDF files. But it seems there is problems with pdfs !
Can anyone test two of my PDFs on Paperwhite ?


In reply to an earlier post on Nov 29, 2012 9:00:20 AM PST
John Q says:
these are not real pdfs, but images converted into pdfs. my paperwhite displays these fine, but its a pain to zoom in an out. You are better off reading this on a lcd based reader like kindle fire, nexus or the ipad.

In reply to an earlier post on Nov 29, 2012 9:05:12 AM PST
John Q says:
sorry it was a typo. i meant 5.3.0.

In reply to an earlier post on Nov 29, 2012 9:05:40 AM PST
John Q says:
The pdf is no longer a issue now, since i upgraded to 5.3.0.
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Discussion in:  Kindle forum
Participants:  28
Total posts:  49
Initial post:  Oct 25, 2012
Latest post:  Aug 1, 2014

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