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Customer Discussions > Kindle forum

Not a functioning page?

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Showing 1-14 of 14 posts in this discussion
Initial post: Jul 3, 2011 3:51:09 PM PDT
ginger krz says:
I have a few books I have purchased that give me an error message when I click on the product link from the Manage My Kindle page. The message is "We're sorry. The Web address you entered is not a functioning page on our site." I am not able to lend these books through Lendle either (though I own them and they are lending enabled). Has anyone else run into this?

Posted on Jul 3, 2011 4:10:22 PM PDT
They may have been pulled from publication.

In reply to an earlier post on Jul 3, 2011 4:18:41 PM PDT
ginger krz says:
they're still available - one of them is Water For Elephants and one is the Chocolate Chip Cookie Murder. Both are still available for Kindle through Amazon but for some reason, the link to the product page has changed since I purchased them.

In reply to an earlier post on Jul 3, 2011 6:48:13 PM PDT
Artist says:
Ginger, when that happens and the book is still available in the Kindle store, it means that the publisher has replaced the book with another copy of the book, but used a different ISBN (or ASIN -- I can't remember which) number. Water for Elephants went through that twice -- the first one wasn't available after the "mass market" version was released -- and now the "mass market" version has been replaced with the original version. Contact CS if they're lendable and you're not able to lend them.

Posted on Jul 3, 2011 9:32:43 PM PDT
ginger krz says:
I ended up contacting CS through their chat feature. They ended up deleting the books from my library and issuing me a credit and then I re-purchased them. I think that fixed the problem.

In reply to an earlier post on Jul 3, 2011 9:34:41 PM PDT
Artist says:
That should solve the problem.

Posted on Nov 3, 2012 10:33:00 PM PDT
Hello. I got same problem, but not with books, general goods sold on amazon. They are on my purchases list, but when I click product, I got the same error message as shown above. And product is not gone - when I check the sellers storefront, I still can see the product there.

In reply to an earlier post on Nov 3, 2012 11:53:13 PM PDT
TuxGirl says:
Probably the same cause. The Id number in amazons system changed, so the link won't go to the same item...

Posted on Sep 23, 2013 3:12:15 AM PDT
Zoe says:
I'm getting this when I click on the free app of the day and it tells me to log in. I also get it when I click to download a book to borrow from my library.

Posted on Nov 11, 2013 12:02:00 PM PST
floweredup says:
I'm having the same issue with a movie I purchased. Any ideas?

Posted on Jul 31, 2014 2:58:36 PM PDT
D. Campbell says:
i just tried to return a phone i bought and the return was approved but i cant print the shipping label "We're sorry. The Web address you entered is not a functioning page on our site" showed up and i can't do anything any help?

In reply to an earlier post on Jul 31, 2014 2:59:55 PM PDT
T. Cook says:
Yes, on every single Page on Amazon, the word Help is near the top right.

Posted on Jul 31, 2014 3:02:30 PM PDT
D. Campbell says:
i already tried that nothing on there will help me

In reply to an earlier post on Jul 31, 2014 3:13:25 PM PDT
Keeeeep gooooing until you get to Call Us. Give them your phone number. Be by your phone. It will ring. Amazon will help you.
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This discussion

Discussion in:  Kindle forum
Participants:  10
Total posts:  14
Initial post:  Jul 3, 2011
Latest post:  Jul 31, 2014

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