Customer Discussions > Kindle forum

Broken screen

Sort: Oldest first | Newest first
Showing 1-6 of 6 posts in this discussion
Initial post: Jan 6, 2012 6:45:32 AM PST
Kevin Gasser says:
I dropped something on my Kindle Fire's screen and cracked the glass. I know that I need a new screen/digitizer, but I don't know about the LCD. The locked screen still comes on, but there is streaking going both verically and horizontally from the point of impact. Anyone know if I need a new screen and LCD?

Posted on Jan 6, 2012 6:48:56 AM PST
Bixillarla says:
Doesn't matter what it needs they cannot be repaired. Call Kindle Customer service and see if they will replace it, they use to honor 1 exchange for accidents. Don't know if they will with the Fire.

Always buy the extra warranty with accident protection for portable eletronics.

Posted on Nov 17, 2012 6:00:26 PM PST
How do you call kindle customer service

In reply to an earlier post on Nov 17, 2012 6:05:22 PM PST
There is a Help link at the top & bottom of every Amazon page.

In reply to an earlier post on Nov 17, 2012 6:29:59 PM PST
"There is a Help link at the top & bottom of every Amazon page."

Sure, but after you get to the Help page, Kindle hides the relevant information behind a large orange button that says, "Contact Us."

In reply to an earlier post on Nov 17, 2012 7:20:48 PM PST
Yeah, but I was assuming that the person is smart enough to figure it out for themselves at that point.

But since they couldn't figure out that Help meant something, I could have been very wrong.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
NEWS: New Update for Kindle for Android 4.6
89 3 hours ago
Update re: Amazon/Hachette Business Interruption
0 Jul 29, 2014
Hachette/Amazon Business Interruption
0 May 27, 2014
Have a Kindle Question?
0 Sep 12, 2012
Can't download any apps from the app store 7 5 minutes ago
Does the whisper sync work with Paperwhite Kindle? 9 11 minutes ago
We're an International Quirky Bunch! Put on Your Chiffon and Taffeta, Sashay In, Pet a Midnight Goat, Cat or Dog, Crack Open Your Stelvin Closures and Say "Hi" to Cherie! 4368 14 minutes ago
Kindle wont turn on 6 14 minutes ago
FREE Books & Chat - Saturday 30th August, 2014 30 16 minutes ago
bricked kindle 10 17 minutes ago
Kindle Fire HD & Web Surfing 6 19 minutes ago
How on earth do I remove reload bar from my kindle screen? 13 30 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  6
Initial post:  Jan 6, 2012
Latest post:  Nov 17, 2012

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions