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Customer Discussions > Kindle forum

replacement Kindle

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Showing 1-9 of 9 posts in this discussion
Initial post: Jan 4, 2012 7:05:48 PM PST
Deb says:
My Kindle 2nd gen just died. First it developed areas of missing text and line both of which got larger. A few days later the screen darken to an unreadable degree. Customer Service said since it was outside of the warranty period there wasn't anything to do but were willing to send me another Kindle like mine for $60. When I asked if this was new or reconditioned she said that she couldn't say. Anyone know what the deal is? Would you do it or purchase new??

Posted on Jan 4, 2012 7:07:33 PM PST
Do it. Even if it is reconditioned they are always "like new". I've had two recon replacements and it's not like they're covered in grubby fingerprints or pre-loaded with other people's books.

You probably won't even be able to tell.

In reply to an earlier post on Jan 4, 2012 7:08:28 PM PST
SeaLevel274 says:
I would spend a little more and move up to the new Kindle Basic or Kindle Touch. They are better constructed, smaller and lighter - and may have a better display.

In reply to an earlier post on Jan 4, 2012 7:15:15 PM PST
It's more than likely a reconditioned K2 since they don't make them anymore. $60 for a like brand new K2 is a pretty good deal. I would choose that over the Basic Kindle and the Kindle Touch. I prefer the physical keyboard. You might want to check Target. My office mate got a Kindle Keyboard 3G/WiFi for $99 on Saturday.

Posted on Jan 4, 2012 7:28:20 PM PST
Bixillarla says:
If you are happy with your K2 I would go for the replacement for $60. It will be a refurbished unit as they no longer make the K2 but they are like new, they go through them and fix them up.

Posted on Jan 4, 2012 8:46:26 PM PST
fourthdaymom says:
My guess is that it is refurbished, based on them selling me a new replacement for $85 last week. I would have taken a refurbished if they had offered it.

Posted on Jan 4, 2012 9:43:18 PM PST
My original Kindle froze after 2 yrs of heavy use. I had not purchased any warranty. I called Kindle support and did accept the replacement for $60. They sent me a new Kindle3 which has wifi connectivity (my original did not). I absolutely love it!!! I can download borrowed library books directly to this Kindle. I recommend you do take the offer, it certainly worked for me.

In reply to an earlier post on Jan 5, 2012 5:54:19 PM PST
Deb says:
Thank you all for your advice. I just spoke to customer service to purchase the replacement and was offered it for $40 instead of the original $60 (boy I wish car salesmen worked this way!). She said that it may be refurbished or possibly new. Either way i am most satisfied!

Posted on Apr 30, 2012 6:22:46 AM PDT
John Forrest says:
I took the offer to replace my first generation Kindle with a $60 K2 back in November. The first replacement would not power up, and, six months later, the 2nd replacement has now failed. Amazon's response is to offer yet another replacement, for a further $75! No thanks. I'm off to Nook, or even back to the bookstore.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  9
Initial post:  Jan 4, 2012
Latest post:  Apr 30, 2012

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