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stolen kindle fire

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In reply to an earlier post on Jun 17, 2014 3:40:58 PM PDT
~nospin says:
Glad it worked out for you.

In reply to an earlier post on Jun 17, 2014 3:17:03 PM PDT
Of course not. Losers weepers.

Posted on Jun 17, 2014 3:15:04 PM PDT
Josue says:
Just yesterday I had my replacement kindle fire stolen from the front of my house right after delivery. I was at work while it happen but I know because the thief started making "purchases" of free items while still registered to my account so I of course was getting the emails on my cell. I called Amazon right away and they blocked or completely so whoever has it now cannot do anything with it. Amazon worked very well with me and even sent out a new one with one day delivery for no charge. Of course, my fire was still under warranty and I don't know if that played a factor on it. I'm just glad that I didn't get charged for anything and that the thief can't do anything with it.

In reply to an earlier post on Jun 17, 2014 3:03:35 PM PDT
ummmm I am having the same thing and amazon is ignoring the police request for information on my stolen tablet. and for your information she knows the tablet was re registered because amazon can tell you that but they can't release information on the thief. But the funny thing is they can deactivate the kindle without having a police report but they can't tell me who has my kindle.

In reply to an earlier post on Mar 19, 2013 9:53:26 AM PDT
People de-register and re-register Kindles all day long. Look through these boards - which only involve a miniscule percent of the Kindle owners - and see how many posts involve de-registering and re-registering devices, sometimes to the same account, sometimes to different ones. It's not Amazon's job to be concerned about that.

My guess, and it's only a guess, is that Amazon's legal department has told them they cannot give out that kind of information without a warrant. Just a case number would not be sufficient - anyone can make a police report. To get a warrant, I think they need to demonstrate to a judge there is a valid legal reason to request the information. There are reasons for that. How can you be sure the person who registered it is the one who stole it? It might have been sold by the thief, and registered by an innocent third party.

Posted on Mar 19, 2013 9:26:38 AM PDT
Same happened to me, and I just got off the phone with the detective assigned to my case. She was thorough and helpful, but she said explicitly that Amazon gave her the runaround, and we're in a holding pattern. I realize a $200 Kindle is not high on anyone's list of priorities (except mine), but Amazon has been provided a case number by an investigator and is still refusing to give up the thief's details.

In reply to an earlier post on Jan 15, 2013 2:23:00 PM PST
J. Donahue says:
However, it seems strange that Amazon would un-register and re-register a device that was previously registered to another owner without some sort of confirmation.

I know the wireless companies don't do that with lost/found cell phones. I would find it infinitely strange for Amazon to take someone's word for it over the phone.

In reply to an earlier post on Jan 15, 2013 2:11:28 PM PST
~nospin says:
Call your State Attorney General.

In reply to an earlier post on Jan 15, 2013 2:00:43 PM PST
Do you work for Amazon? All they needed was the serial number. Pretty bold of you to call all these people that have been stolen from that they are liars.

In reply to an earlier post on Jan 15, 2013 1:48:20 PM PST
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 15, 2013 1:43:04 PM PST
King Al says:
Don't count on it. Amazon probably will not release the information without a warrant, and theft is not high enough on most police departments' priority list to spend the time required to get a warrant.

Posted on Jan 15, 2013 1:26:35 PM PST
L. Smith says:
Having the exact same issue. I called Amazon to brick the device, and found it had been registered to a new account. When I asked if the police could use this information I was explicitly told that "no, not even the police" could use this information. I've since called the police and informed them that Amazon has the information of who are where the device is, I just hope that when someone with some authority asks there will be some real results.

Posted on Dec 17, 2012 9:34:59 PM PST
Register70 says:
I had my Kindle stolen a week ago and was told there was nothing I could do to track it so I had them de register it and lock it. I purchased the Kindel I am currently on within a week. It seems to me that in this day and age a tracking device that can be enabled by the owner or Amazon is not ask I my too much but then consumers would not need to purchase another Kindel so it seems this system benefits Amazon greatly.

In reply to an earlier post on Aug 25, 2012 8:15:28 PM PDT
I have the same problem. I am looking into having my state attorney general look into this further. My local DA has already started the ball rolling (good to know a few people). I would love to see the extent of this issue so that we could work together for a solution.

Obviously, it is too easy for someone to dereigster your device. That is problem #1 and that ball is completely in Amazon's court.
Secondly, their lack of cooperation with law enforcement is not only showing complicity, but also could cause amazon to be considered an accessory to the crime (theft in this case).
Third and most importantly... Their bricking of the device is not only useless, it is also misguided and just a smoke screen of the real problem. If someone else does register it, they have a record and can easily provide the police with the information, however they seem to be happy refusing to work with the police in these situations. I told them every time they offered to brick it, that they should leave it running so the thief can be caught.

It's extremely hilarious to me that they will brick the device if I call them, but will not provide information to the police. An earlier poster mentioned how would amazon know the OP didn't sell it. Well then how does bricking the device make any sense if that was the case?

Posted on Jul 30, 2012 9:19:10 PM PDT
I am having the same exact problem with amazon. I followed every step amazon told me to take. Then they refused to give any info to the police. My officer is getting nothing but a runaround.

Posted on May 27, 2012 6:36:59 AM PDT
R. Blount says:
This situation is all so true in many places and it is not amazon it is not the police it is the situation. Many states will not issue a subpoena for items under a certain dollar amount. I hate to say it cause it does not make it any less of a crime but how many of you live someplace where you have enough police officers to track down every petty thief and that what a 200. dollar item would be listed as. My neice last year worked at a check cashing place and they were robbed at gun point my neices cell phone taken which had an acitve tracking GPS in it stolen, but due to the dollar amount taken the police did not have the personal to work up the case. so not only was a small amount of money taken but also personal poperty and it was gun point and the police could not even get a subpoena to track the robbers by using the GPS. So i hate to say it but it is the laws in place not amazon and not the police them self

Posted on May 27, 2012 6:23:01 AM PDT
Arieswoman says:
I got the app "Locate my Kindle". Good app to have!

In reply to an earlier post on May 27, 2012 6:02:21 AM PDT
Ryan Plesz says:
I just got my kindle stolen while at the beach. I live in CT too and am going to try and find a way to get the scumbag who took it. I called customer service and they listed it as stolen and de-registered it from my account and said no one can register it now. But I am going to call them back and find out if I can let it be registered, then file a report to the police and then get the info on who registered it. I don't care if it's $200 or $10 there still a F#@$ thief and should be arrested. If they steal this, they'll be stealing you car next. If you can't get a subpoena because it's under 5k then write up your situation in a nice email/letter, detailing everything and send it to your local media also to talk shows and there is also some person on the news who goes after scumbags like this...just do not have his name off hand. Make it public and you may get the jerk that stole it. Good luck!

In reply to an earlier post on May 13, 2012 10:02:00 AM PDT
Even the Police have to supply Amazon with the correct paperwork or Amazon would be setting themselves up for a lawsuit. It doesn't sound like the police provided the proper paperwork. IMO sounds like a police omission - why I'm not sure but there is a lot of "he said" vs "she said" here. The OP could have misunderstood the police officer. The police officer could have misunderstood what paperwork is required. We're out of the loop and have no way of knowing.

As others have said, Amazon has a record of co-operating with the police and I see no reason they wouldn't co-operate in this case once the proper procedures are followed.

In reply to an earlier post on May 13, 2012 9:35:22 AM PDT
Fabizzle says:
Why do you find that funny? You sound like you don't have a clue what you are talking about, so the explanation seemed warranted. In your last post you said something like Amazon should just cough up the information. Why? They need to protect themselves, and they also have certain terms to protect customers. Why should they take the word of the original OP and just cough up the information? If the OP feels like doing it right, Amazon has shown over the years that they too will do the right thing.

In reply to an earlier post on May 13, 2012 7:06:07 AM PDT
Last edited by the author on May 13, 2012 7:09:18 AM PDT
Well, that would be the problem. The court has told the officer "Nope, you have no legal right to that information".

If the officer has no legal right to that information, why would Amazon give it?

And you do seem a bit confused about subpoenas. They are issued by the Court, not the PD.

In reply to an earlier post on May 13, 2012 6:48:02 AM PDT
Then talk to another cop. Talk to a newspaper. Just because you don't want to try again/harder, doesn't mean Amazon can break the law for you.

In reply to an earlier post on May 13, 2012 6:45:52 AM PDT
Jazzy_Jeff says:
If I owned a business I wouldn't give information to the police about a customer without a subpoena either.

In reply to an earlier post on May 13, 2012 6:45:43 AM PDT
~nospin says:
Again, if all the facts truly lined up as the OP thinks they do any media outlet would jump all over the story. All she has to do is contact a newspaper, television station, etc.
Bashing Amazon is a current fad in the media.

You refuse to believe it is one lazy cop and prefer to believe it is a vast conspiracy amazon has rigged against the little guy.

In reply to an earlier post on May 13, 2012 6:42:00 AM PDT
A subpoena isn't being issued in this case by the PD via the Court. And I find it funny that you're defining what a subpoena is to me. : )
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Discussion in:  Kindle forum
Participants:  29
Total posts:  55
Initial post:  May 4, 2012
Latest post:  Jun 17, 2014

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