Your Garage Best Books of the Month Amazon Fashion Learn more nav_sap_plcc_ascpsc PME Fire TV Stick Sun Care Patriotic Picks Shop-by-Room Amazon Cash Back Offer AllOrNothingS1 AllOrNothingS1 AllOrNothingS1  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Introducing new colors All-New Kindle Oasis AutoRip in CDs & Vinyl Segway miniPro
Customer Discussions > Kindle forum

Kindle Fire cannot connect to internet

Sort: Oldest first | Newest first
Showing 1-25 of 788 posts in this discussion
In reply to an earlier post on Jun 27, 2016 9:57:05 AM PDT
I have been able to connect to the internet. Thank you for your help. You have always helped and I appreciate all of your support.

In reply to an earlier post on Jun 26, 2016 6:45:49 AM PDT
Carrie says:

In reply to an earlier post on Jun 9, 2016 5:16:35 PM PDT
Doug J. says:
This forum has nothing to do with Amazon, it is for Kindle users to communicate with each other.

In reply to an earlier post on Jun 9, 2016 2:41:23 PM PDT
J. Donahue says:
Are you in range of your wifi network? Which device are you using? Have you tried rebooting your device?

Posted on Jun 9, 2016 1:41:32 PM PDT
my kindle just says check internet that is working fine? i need help
Deana J

In reply to an earlier post on Jun 9, 2016 12:48:39 PM PDT
R. Thomas says:
Which type of kindle do you have?

In reply to an earlier post on Jun 9, 2016 11:39:44 AM PDT
[Deleted by the author on Jun 14, 2016 8:25:31 AM PDT]

Posted on Jun 9, 2016 11:38:27 AM PDT
Does Amazon read and pay attention to these discussions or do they put this site up just to let kindle owners vent? I've gone through 5 Kindles; 2 replacements, 2 I had to pay half price (before the price went down to $49) and the last one I paid $49. This was all through the kindle help techs. It still does not connect to the internet. We have replaced our router and that did not help. I can go to a local restaurant and use their wifi and it works. We have satellite internet. We called them and they couldn't find anything wrong at their end. So when we go out to dinner I take the Kindle with me to download a new book. This is really poor, poor, poor customer service and relations. I would quit Kindle altogether but I have over 250 books on it. This is just the short version of my dealings with Amazon Kindle help. I could write a book on all the "hoops I've jumped through" to be able to use my Kindle. There, I've vented. "Hello out there are you listening Amazon ?"

In reply to an earlier post on May 16, 2016 4:10:00 AM PDT
Doug J. says:
Yes, Amazon needs more up to date customers lol. Amazon has great tech support.

In reply to an earlier post on May 15, 2016 9:25:27 PM PDT
[Deleted by the author on Jun 14, 2016 8:25:26 AM PDT]

Posted on May 15, 2016 9:18:06 PM PDT
I can not connect no matter what I do. Amazon needs to create up to date products. The kindle is obviously inferior to other tech companies. Gosh darn it.

Posted on Mar 25, 2016 8:10:06 PM PDT
A network connection is requaired to complete this task. No Wi-Fi. Please help me connect.

In reply to an earlier post on Mar 12, 2016 6:32:45 AM PST
Doug J. says:
It has been only a relatively small number of people of the millions of Fire owners--so those are the people we hear from seeking help.

In reply to an earlier post on Mar 11, 2016 9:09:38 PM PST
Ada Pinon says:
Help what is the 6.1 update?? Ihate my kindle fire.

In reply to an earlier post on Mar 11, 2016 9:08:03 PM PST
Ada Pinon says:
It seems to bean on going problem for most people. I hate my kindle Fire. Wish I never wwould have purchased it.

In reply to an earlier post on Feb 23, 2016 8:45:02 AM PST
Alrighty then.

In reply to an earlier post on Feb 23, 2016 8:35:03 AM PST
. Chris.*B says:
I did, it's all sorted now thanks. There's a few sets of numbers on this router, I got confused, I should have typed in the Wi-Fi key characters and NOT the WPS pin, phew!!

In reply to an earlier post on Feb 23, 2016 6:51:04 AM PST
JoshuaJohn says:
Good morning,
After you choose the network, choose "forget" and start over. As you know the password is case sensitive. Or you can:
Click on the "Help" link at the top or bottom of this webpage.
Scroll down, click on "Need more help?", then click on "Contact Us".
You may have to sign in. I recommend you use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

By the way this is a public forum.

In reply to an earlier post on Feb 23, 2016 6:50:44 AM PST
"still won't work"

What happens?

"I'm fuming!!"

You should probably ask for help!!

Posted on Feb 23, 2016 6:45:11 AM PST
. Chris.*B says:
I've just bought a brand new Kindle Fire but it won't connect to the internet, even though my PC is running fine with the same router (Zyxel-44BO) the router is listed on the kindle, so I put in the password and it still won't work, I'm fuming!!

In reply to an earlier post on Feb 15, 2016 5:36:28 PM PST
C. Nelson says:
I have an older Kindle Fire. I had excellent signal and it was connect but would NOT go to the internet, all our other devices connect to the internet. I went to Amazon and logged in on my laptop (as I was trying to troubleshoot the problem) then I got the Kindle out, turned it on, and it connected right up and I was able to get to the internet and have not had a problem since and we use it everyday.

Posted on Feb 2, 2016 8:37:10 AM PST
We received one of the 49.99 Kindle Fires for Christmas. It is the 3rd physical to enter the house. There have been 3 kindles accounts on phones etc. From the beginning I have touched the screen and gotten the message I must Set Screen Lock Pin when I press next it takes me to a page to log into my amazon account (my password does contain 8 character including 1 cap and 1 number). then it goes straight to network error and says press wifi settings where it shows a strong connection, but up above in the area near the battery it has the wireless icon and the exclamation mark. When I pull that down and press on the wifi icon it takes me right back to the Set Lock Screen Pin. The Set lock screen Pin is showing up because when i set my autistic sons kindle up we set it up as under 18. I have since then taken him off my kindle through my amazon account but he is still appearing on my kindles as an icon. Also, I am not on airplane mode. if anyone knows the number for tech support at amazon I really would appreciate having it. Thanks a lot!

In reply to an earlier post on Feb 2, 2016 5:50:48 AM PST
If Airplane Mode is on, turn it off. If Wi-Fi is off, turn it on.

Posted on Feb 2, 2016 4:19:11 AM PST
Anne says:
Good Morning, My daughter's 5th generation Fire shows our Wifi network and saves Excellent strength and "Saved" right below our network name & Wifi symbol in the list of available networks. The problem started when she was streaming a video in our car as we were pulling out of our garage. At some point down the road the internet connect was severed (bc we drove away from the house). Now that we're back home I've restarted the device, shut off & back on the Wifi, hit "Forget" network & reentered the password multiple times - exactly right. The network works fine for our other devices. Her Kindle is trying to reconnect ever few seconds. Any help would be greatly appreciated!

Posted on Jan 30, 2016 12:51:10 PM PST
Last edited by the author on Jan 30, 2016 12:52:20 PM PST
LD says:
I have a Kindle fire using version 7.5.1. I am connected to the modem with an "excellent" signal. It will not connect to the internet at all. I have unplugged the modem and restarted, several times; I have shut off the kindle and turned it back on several times. No help
‹ Previous 1 2 3 4 5 6 7 8 9 10 ... 32 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
my singing monsters update 25 6 minutes ago
elmo's eggs-alent echo email emporium 104 14 minutes ago
How do you try to redownload a loaned book that didn't download 0 19 minutes ago
FREE Books and Chat - July 2016 32 20 minutes ago
KINDLE KITCHEN #5: Home of Family, Friends and Good Food 8819 24 minutes ago
How to lend a kindle book? 3 43 minutes ago
Discounted / Price Dropped Kindle eBooks III 9586 45 minutes ago
Page Numbers vs. Locations = Decision to Buy Kindle or Not 1735 45 minutes ago
My new Kindle Fire says "...2nd Fire" at the top...but I only own one. 7 50 minutes ago
Where can I find $20 bonus trade-in kindle credit for the new kindle? 9 54 minutes ago

This discussion

Discussion in:  Kindle forum
Participants:  467
Total posts:  788
Initial post:  Nov 15, 2011
Latest post:  4 days ago

New! Receive e-mail when new posts are made.
Tracked by 85 customers

Search Customer Discussions