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Kindle Fire cannot connect to internet

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In reply to an earlier post on Apr 20, 2015 6:21:31 PM PDT
cb says:
I don't get that message. It says I have a strong signal. And I have tried to add a new network, that didn't work either.

Posted on Apr 20, 2015 6:17:26 PM PDT
cb says:
My Kindle Fire HD 8.9 will not connect to the internet. It says I have a strong signal but will not connect. I reset to factory settings the first time it happened since this was the only thing that worked. The next time I used the Kindle it would not connect again I went back to factory settings but this time it would not connect at all. It just keeps trying to authenticate. And now I can't use the Kindle because I can't register it. I've tried to register it through my computer with a USB connection but that isn't working either. I have had my Kindle for a few years and this has never happened before.

Posted on Apr 16, 2015 5:57:41 PM PDT
Sue says:
I had this same problem of getting the message about not in range, even though other devices connected just fine. I went to the wifi list, at the bottom and clicked on +add network and retyped the name of our network. It connected right up.

Posted on Mar 27, 2015 8:37:08 PM PDT
Lucy & Me says:
Kindle fire unable to connect to internet. I was recently in Glendale AZ. Was there for 2 weeks. Neither of my Kindles were able to connect to the internet. It actually would not even connect to my friends Wi-Fi. Her Kindle was working just fine. When I got back to DSM, both Kindles automatically connected to Wi-Fi, but still unable to get the Internet. What the heck is going on? Am I now stuck with 2 unusable Kindles!! Strange thing - I can get the internet on my Smartphone. Have ordered products etc. Can someone give me an answer??

Posted on Mar 27, 2015 8:10:07 PM PDT
I like it says:
Just turn off wifi and shut down then turn it on and enable wifi

In reply to an earlier post on Mar 27, 2015 6:39:35 AM PDT
how about sharing the issue and how they resolved them

Posted on Mar 10, 2015 5:54:31 AM PDT
me too but who do we call for this amazon ?

Posted on Feb 27, 2015 7:43:28 PM PST
Having the same 'can't find network' issues but this just started today. i have been using the new 7 Fire for almost a month but today it just refused to see the router. I had power reset that twice and tried the hold the power button down on the Kindle, nothing. I tried one of the Help numbers and I think I knew more than they did. I'll let it go until tomorrow!

Posted on Jan 31, 2015 7:36:23 AM PST
Amanda says:
I am having an issue with my KF. I wipe it first is telling me: Set Lock Screen PIN (required) two paragraphs about switching between adult and child time. also that I can remove it in my settings and hide the child profiles. I click next, it asks for me to verify my account. I give it my password, it says network error. I click Wi-Fi settings and it tells me im connected to the pubic library. I should be that where I am. if I click that connection, it asks for my amazon password. I type it, it says network error ans so the cycle begins. it is just these few things over and over and over. I cant seem to get passed it. HELP PLEASE

Posted on Jan 25, 2015 9:59:32 PM PST
[Deleted by the author on Jan 25, 2015 10:00:18 PM PST]

In reply to an earlier post on Dec 30, 2014 6:41:42 PM PST
T. Roberts says:
Mine just says cannot connect to wifi

In reply to an earlier post on Dec 30, 2014 6:35:14 PM PST
T. Roberts says:
Well I could do that if I could connect to wifi

In reply to an earlier post on Dec 26, 2014 12:42:49 PM PST
Ann DY says:
You did it! Thank you!

In reply to an earlier post on Dec 17, 2014 1:13:54 PM PST
Reset the router. Reboot the Fire.

Posted on Dec 17, 2014 1:11:26 PM PST
Paulette says:
My NEW Kindle Fire HDX will not connect to WIFI. The connect button will not light up to allow me to connect. Any answers to this problem

In reply to an earlier post on Nov 6, 2014 5:55:06 AM PST
Have you reset your router and rebooted the Fire?

SBC global isn't an internet service provider. If you have AT&T DSL, how many other mobile devices are on your local network?

In reply to an earlier post on Nov 6, 2014 5:28:07 AM PST
A few days after my post my Kindle suddenly asked me to put in my password for my server which I did and now it is working. The month prior to that it never asked and I could not find the setting to even do it. Not sure what changed.

In reply to an earlier post on Nov 5, 2014 7:58:28 PM PST
I'm having the same problem do you have SBC Global?

Posted on Oct 27, 2014 8:44:55 AM PDT
I used to be able to connect to my home wifi but the last month or so it will not connect. It says the signal is excellent but something is wrong with the settings. How do I get to settings and what do I change? I can connect to wifi when I am somewhere else but at home.

In reply to an earlier post on Oct 8, 2014 6:34:22 AM PDT
Well, if you don't want help, I guess my work here is done. Riddle me this, though: between three of you, no one can figure out how to drag and drop?

Posted on Oct 8, 2014 6:23:22 AM PDT
I have an original Kindle Fire as does my daughter and husband, no matter what we try we can no longer connect to wifi. It says signal strength is strong, but has an x by the connection. I am frustrated that I can no longer add new books to my device. It is of little use to me if I can not connect. If I had known this issue was a problem, I would never have bought the device let alone multiples. I will not make the mistake again of buying another Kindle.

In reply to an earlier post on Sep 24, 2014 10:07:47 PM PDT
Lynn Ball says:
Thank you so much! This was driving me crazy and can't figure out why I lost the ability to connect to the internet. Going through Kindle's Help Section was of no help. Your tip did the trick!

Posted on Sep 16, 2014 6:17:19 AM PDT
Craig Horton says:
can some 1 please help my boys wont connect to internet or you tube just stopped says connected to our network and 100 pc signal

In reply to an earlier post on Sep 6, 2014 11:05:02 AM PDT
Gerry says:
Hi Cyndy,
I had a small problem this afternoon with my KINDLE fire. sent off a HELP email and within 15 minutes I had a reply which sorted my problem out.

Try using your HELP from your KINDLE and I'm pretty sure they will have a simple fast reply.

Personally my KINDLE is the very best thing I have ever bought, I live in southern Italy, I'm a UK ex pat, I can now watch all my favourite UK TV stations on my KINDLE, read books, send and receive emails, surf the net from bed, amazing tool.

Good luck.
Gerry, S Italy

In reply to an earlier post on Sep 6, 2014 8:34:15 AM PDT
cyndy irvine says:
I had exactly the same thing happen to me, I hit forget by mistake, and now there's no going back.......i can't enter a password again, what's up with that???
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Discussion in:  Kindle forum
Participants:  429
Total posts:  703
Initial post:  Nov 15, 2011
Latest post:  5 days ago

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