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Customer Discussions > Kindle forum

Kindle Fire cannot connect to internet

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Showing 1-25 of 712 posts in this discussion
Posted on Aug 24, 2015 11:59:15 AM PDT
Dittie says:
Near top center of this page:

Help (blue link)>Need More Help>Contact Us


Posted on Aug 24, 2015 11:46:22 AM PDT
I try to connect my Kindle to my Wi-Fi Network, Starship and it will not connect.

Posted on Jul 31, 2015 12:57:08 PM PDT
angela wrate says:
Please pleas kindle will not connect i've tried everything such as turning the devise off
tapping in the wi fi code etc bluetooth but all my connection states is no net work connection or network authentication has failed.
somebody must know exactly how to remedy this issue ,where are the kindle experts form kindle to help ..awaiting response

In reply to an earlier post on Jul 31, 2015 12:52:08 PM PDT
angela wrate says:
how can i use the help from amazon, when the kindle will not connect to the internet??

Posted on Jul 24, 2015 5:04:31 AM PDT
Fire HD 7, 7" HD Display, Wi-Fi, 8 GB - Includes Special Offers, Black

2 months old..
NOT connecting to wifi.. sees wifi, has strong signal,
playing with options from above comments... POS... last kindle died too young because it would not charge.. this one is going back.

In reply to an earlier post on Jun 9, 2015 11:53:08 AM PDT
T. Roberts says:
the kindle fire first generation does not have blue tooth so I don't know what to do it has logged onto wifi before and now it wont at all and my phone and my kindle fire HD is connected but the first generation will not any advice?

In reply to an earlier post on Jun 7, 2015 12:56:01 AM PDT
Guznit says:
try turning on bluetooth and then connect to internet make sure your password is correct once it is connected to the internet then shut bluetooth off or vis versa if you are using bluetooth worked for me... there is some type of connection between bluetooth and the internet connection....hope this works for you..

In reply to an earlier post on Jun 7, 2015 12:52:02 AM PDT
Guznit says:
u r correct i turned my bluetooth on and then I was connected thanks so much u were right on....awesome thanks again guznit

Posted on Jun 6, 2015 9:37:28 AM PDT
Jim Van Horn says:
Not connecting to a Wireless Router? I just spent the morning going through all of the hoops online as well as a long conversation with Tech Support. All to no avail. After cold rebooting and returning to factory defaults, I decided to try my Bluetooth connection. It still worked, although the Amazon version of Android wont connect to IOS devices. Anyhow, after shutting down the Bluetooth, I was connected to my router and the internet. Evidently there is a connection between the two. So, before you do a "return to defaults" cycle your Bluetooth.

In reply to an earlier post on Apr 20, 2015 6:21:31 PM PDT
cb says:
I don't get that message. It says I have a strong signal. And I have tried to add a new network, that didn't work either.

Posted on Apr 20, 2015 6:17:26 PM PDT
cb says:
My Kindle Fire HD 8.9 will not connect to the internet. It says I have a strong signal but will not connect. I reset to factory settings the first time it happened since this was the only thing that worked. The next time I used the Kindle it would not connect again I went back to factory settings but this time it would not connect at all. It just keeps trying to authenticate. And now I can't use the Kindle because I can't register it. I've tried to register it through my computer with a USB connection but that isn't working either. I have had my Kindle for a few years and this has never happened before.

Posted on Apr 16, 2015 5:57:41 PM PDT
Sue says:
I had this same problem of getting the message about not in range, even though other devices connected just fine. I went to the wifi list, at the bottom and clicked on +add network and retyped the name of our network. It connected right up.

Posted on Mar 27, 2015 8:37:08 PM PDT
Lucy & Me says:
Kindle fire unable to connect to internet. I was recently in Glendale AZ. Was there for 2 weeks. Neither of my Kindles were able to connect to the internet. It actually would not even connect to my friends Wi-Fi. Her Kindle was working just fine. When I got back to DSM, both Kindles automatically connected to Wi-Fi, but still unable to get the Internet. What the heck is going on? Am I now stuck with 2 unusable Kindles!! Strange thing - I can get the internet on my Smartphone. Have ordered products etc. Can someone give me an answer??

Posted on Mar 27, 2015 8:10:07 PM PDT
I like it says:
Just turn off wifi and shut down then turn it on and enable wifi

In reply to an earlier post on Mar 27, 2015 6:39:35 AM PDT
Shawn says:
how about sharing the issue and how they resolved them

Posted on Mar 10, 2015 5:54:31 AM PDT
me too but who do we call for this amazon ?

Posted on Feb 27, 2015 7:43:28 PM PST
Having the same 'can't find network' issues but this just started today. i have been using the new 7 Fire for almost a month but today it just refused to see the router. I had power reset that twice and tried the hold the power button down on the Kindle, nothing. I tried one of the Help numbers and I think I knew more than they did. I'll let it go until tomorrow!

Posted on Jan 31, 2015 7:36:23 AM PST
Amanda says:
I am having an issue with my KF. I wipe it first is telling me: Set Lock Screen PIN (required) two paragraphs about switching between adult and child time. also that I can remove it in my settings and hide the child profiles. I click next, it asks for me to verify my account. I give it my password, it says network error. I click Wi-Fi settings and it tells me im connected to the pubic library. I should be that where I am. if I click that connection, it asks for my amazon password. I type it, it says network error ans so the cycle begins. it is just these few things over and over and over. I cant seem to get passed it. HELP PLEASE

Posted on Jan 25, 2015 9:59:32 PM PST
[Deleted by the author on Jan 25, 2015 10:00:18 PM PST]

In reply to an earlier post on Dec 30, 2014 6:41:42 PM PST
T. Roberts says:
Mine just says cannot connect to wifi

In reply to an earlier post on Dec 30, 2014 6:35:14 PM PST
T. Roberts says:
Well I could do that if I could connect to wifi

In reply to an earlier post on Dec 26, 2014 12:42:49 PM PST
Ann DY says:
You did it! Thank you!

In reply to an earlier post on Dec 17, 2014 1:13:54 PM PST
Dittie says:
Reset the router. Reboot the Fire.

Posted on Dec 17, 2014 1:11:26 PM PST
Paulette says:
My NEW Kindle Fire HDX will not connect to WIFI. The connect button will not light up to allow me to connect. Any answers to this problem

In reply to an earlier post on Nov 6, 2014 5:55:06 AM PST
Dittie says:
Have you reset your router and rebooted the Fire?

SBC global isn't an internet service provider. If you have AT&T DSL, how many other mobile devices are on your local network?
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Discussion in:  Kindle forum
Participants:  434
Total posts:  712
Initial post:  Nov 15, 2011
Latest post:  10 days ago

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