Automotive Deals Best Books of the Month Amazon Fashion Learn more Discover it Songs of Summer Fire TV Stick Sun Care Handmade school supplies Shop-by-Room Amazon Cash Back Offer TarantinoCollection TarantinoCollection TarantinoCollection  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis Enter for the chance to win front row seats to Barbra Streisand Segway miniPro
Customer Discussions > Kindle forum

False "Download Failed No WiFi" Reading When Downloading Books


Sort: Oldest first | Newest first
Showing 1-19 of 19 posts in this discussion
Posted on Mar 11, 2013 7:05:11 PM PDT
Changing the date and time worked for me!!! Thanks for the help!!!!

In reply to an earlier post on Mar 4, 2013 8:55:49 PM PST
VanPepto says:
Ha, yes I apologize Mike. Auto correct got me. I wasn't referring to the stringed instrument haha.

Posted on Mar 3, 2013 8:42:25 PM PST
Well, a viola works too, need one to have a string quartet.

In reply to an earlier post on Mar 3, 2013 8:22:38 PM PST
MikeJW says:
VanPepto: the word is voilà.

Posted on Mar 3, 2013 8:15:03 PM PST
Last edited by the author on Mar 11, 2013 7:23:51 PM PDT
VanPepto says:
Hi, I've been experiencing the same problems with my fire but have found the solution! Notice that you have to sync your apps every month in order to keep using them. You could easily get around this by changing the date and time on the device back a day or two. I'm not around an Internet connection often so I used this to get around syncing. So, once I started experiencing the problems were talking about, I decided that I should fix my date and time first. And voilà! It works! So It may be false failed download links like bantcher says or my problem. Either way, I hope this helps.

In reply to an earlier post on Jan 7, 2013 5:58:50 AM PST
Chathaven says:
Everything is stored in the cloud

In reply to an earlier post on Jan 7, 2013 5:21:27 AM PST
mmdhope says:
You won't lose your books or your apps. Once you reregister your Fire they will be available in the Cloud. You will have to download them. It's a pain setting everything up again, but it does fix the problem. I did it. It's like getting a new machine to play with. All it will cost you is some time.

Posted on Jan 6, 2013 5:28:11 PM PST
JR says:
I have the same problem - but IF I use the "fix" suggested above of resetting to Factory Defaults, will that wipe out all the books I've paid for and that are available on my Kindle right now?
Would like to know before I hit the button.......

In reply to an earlier post on Jan 5, 2013 8:16:22 AM PST
Thank you - thank you - thank you -- just got my kindle for Christmas and this was my problem when purchasing a book.

In reply to an earlier post on Jan 2, 2013 11:55:27 AM PST
bantcher says:
Glad my post was of some help. Thanks to all others who contributed helpful posts in this thread, and Happy New Year!

In reply to an earlier post on Dec 27, 2012 12:58:55 PM PST
Chathaven says:
Try resetting to factory defaults it will fix the issue

Posted on Dec 27, 2012 12:39:59 AM PST
Last edited by the author on Dec 27, 2012 12:51:20 AM PST
Our family received 3 Kindle FIRE HD (7") tablets for Christmas, and 2 of the 3 had the exact same problem (DownloadFailedNoWiFi) discussed in this thread. Oddly, 1 of the 3 was fine, and after troubleshooting... we could not find a reason why.

I found a solution on another thread, and thought I would share it here since this is the first thread I found while trying to find a solution to our problem:
http://www.amazon.com/gp/help/customer/forums/kindleqna/ref=cm_cd_rvt_np?ie=UTF8&cdForum=Fx1GLDPZMNR1X53&cdPage=1&cdThread=Tx1ZOI5GQOKXQY5#CustomerDiscussionsNew
M. Esposito says:
Hey lefty, I just got off the phone with kindle support. They had me do a factory reset on my kindle and that resolved the issue. It was no big deal for me as it was pretty much 3 dad out of the box. Sorry if it'll be an inconvenience to you, but it is a working option. Best of luck to you!

---

So a factory reset on the 2 none working units fixed BOTH on the initial 'Reset to Factory Defaults' attempt, and they have been working perfectly ever since. Since the kids were just getting started playing with the 2 "DownloadFailedNoWiFi" units, nothing much was lost except a couple of hours of setup and initial download/play time.

I hope this helps others, and beware the factory reset is just that... it resets the Kindle to 'new & out of the box,' with NONE of your data/info remaining.

Happy New Year

Posted on Dec 26, 2012 3:00:00 PM PST
If it helps, I just got off the phone with Amazon support, and a ticket has been submitted to diagnose and correct the glitch. I'll update when I receive any update...

Posted on Dec 26, 2012 2:31:27 PM PST
My Kindle Fire HD also seems to be suffering this issue, although I've owned it since its initial release.

Posted on Dec 26, 2012 11:20:55 AM PST
My son is having the same situation will all three books he purchased yesterday. I too did the cancel order process and now have multiple transactions ill have to monitor on my credit card. Rather annoying if I do say so. Anyway, like yours, the books are in our library ready to be read. Thanks for posting this. It's nice to know we're not alone :-)

Posted on Dec 26, 2012 8:16:45 AM PST
mlc says:
This is a problem for me also. Additional info: at this point, all I've done is download free books, and I have a fairly slow DSL connection.

Posted on Dec 25, 2012 2:55:48 PM PST
E. Dumas says:
My wife has the same problem with her new amazon kindle fire HD Christmas morning. The message she recieved on the kindle was "download failed, no wifi". After checking her carousel, it stated she was prompted with diffrent options. Delivery, delete, save etc.

Amazon has what I call a "bugaboo". Hopefully the next software release corrects this one.

In reply to an earlier post on Dec 25, 2012 9:51:41 AM PST
Kelly Dyer says:
This post was so helpful! You saved Christmas morning for us, we were starting to get frustrated with the 'download failed' warning with our new Kindle Fire. Thanks!

Initial post: Dec 19, 2012 9:19:26 AM PST
bantcher says:
I pass this along in case anyone else has noticed this problem: my Kindle Fire HD, which I love and very much enjoy using, was giving me what turned out to be false "download failed" warnings when I tried to purchase and download a book yesterday. The false readings led to me cancelling, and then again trying and cancelling, the book purchase a few times. I called Amazon customer support last night and they had me de-register and re-register my device, but I still got the "download failed" warning after that process. In the end, it appears they were false "download failed" warnings and that I should have ignored the warnings and checked my carousel before assuming that, in fact, the download had failed.

Bottom line: if you try to download a book (and maybe also an app?) and get a download failed warning, check your carousel first before assuming that the download actually did fail.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Announcement
Now Live - Join the Kindle Discussion Session
1354 39 minutes ago
Announcement
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Announcement
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
July 2016 Informal Poll -- What are you reading? 140 4 seconds ago
OASIS: Please Amazon! 29 8 minutes ago
We're Quirky And We Know It! Come Witness The Howling Dink, Hussy Turkey Hens, And A Veritable Plethora Of Other Beasts! So Geese! 3835 17 minutes ago
86th RAoK - Let the Games Begin 2114 17 minutes ago
New free author on kindle unlimited 13 18 minutes ago
FREE Books and Chat - July 2016 594 36 minutes ago
Blacklisting a kindle 3 41 minutes ago
Freebie Books - Links Only - No Self Promotion IV 7957 51 minutes ago
Discounted / Price Dropped Kindle eBooks III 9744 52 minutes ago
 

This discussion

Discussion in:  Kindle forum
Participants:  15
Total posts:  19
Initial post:  Dec 19, 2012
Latest post:  Mar 11, 2013

New! Receive e-mail when new posts are made.
Tracked by 6 customers

Search Customer Discussions