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Kindle paperwhite cannot connect to my home wifi!!


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Showing 1-25 of 538 posts in this discussion
In reply to an earlier post on Apr 16, 2015 5:00:49 PM PDT
Jazzy_Jeff says:
Any time there is a connection issue reboot everything.

Posted on Apr 16, 2015 3:09:21 PM PDT
Last edited by the author on Apr 16, 2015 3:18:24 PM PDT
D. Read says:
Same problem as everyone else. Had a PW for a year or two and worked fine. A few weeks ago it stopped connecting to the internet. Tried numerous times. Tried rebooting, factory reset, WEP, WPA/WPA2, WPA2. You name it, I have tried it. Spent 2 hours on the phone to Amazon who finally agreed to send me a new Kindle. It arrived today - it will not connect - same issue. Either it has the message "Wi-Fi Error" - your Kindle is unable to connect or a "wrong password" (even though I am using the same password each time - the same password which works for all other laptops, mobiles phones etc. in the house). Have checked my wife's Kindle and we are getting the same problem. What has changed in the last few weeks? I have rebooted my router. Amazing !! The kindle connects !!

Posted on Apr 5, 2015 5:43:12 PM PDT
Last edited by the author on Apr 5, 2015 5:46:07 PM PDT
Gabriel says:
Hi! I had my kindle for a year now connecting perfectly. It suddenly stopped working after a power outage that affected router (old linksys WRT series) resetting settings to factory.
It turned out to be the frequency in my case: I set router to channel 11: 2.462GHz (from factory 1: 2.412GHz ), Wireless G. This solved the problem. Check also if you have a cordless phone nearby as I do, try turning it off to discard it. It could fail due to interference of similar frequencies. Hope this helps!!

Posted on Mar 20, 2015 5:22:05 PM PDT
Last edited by the author on Mar 20, 2015 5:22:37 PM PDT
Justin White says:
I troubleshooted out a fix for mine. I'm currently using a Cisco/Meraki access point (but this should work for anyone having the issue). You need to allow devices to connect at "legacy" connection rates (IE 802.11b, 1, 2 and 5.5 Mbps).

Posted on Mar 2, 2015 2:28:29 AM PST
I had the same error message, contacted the kindle helpdesk. The problem (for me) was that the device was not yet registered in amazon. They did this over the chat, which allowed it to connect despite the error message: 'Cannot connect to the internet". So if you face this error before you register a kindle, that may be the problem.

Posted on Feb 22, 2015 6:08:27 AM PST
M. Still says:
ROFL!

Posted on Feb 22, 2015 5:33:48 AM PST
It's like watching a Ping Pong match.

Posted on Feb 22, 2015 4:36:05 AM PST
M. Still says:
Oops. Flipping from mobile with texts and Messager about being an imminent Great Aunt.

In reply to an earlier post on Feb 22, 2015 4:02:41 AM PST
Jazzy_Jeff says:
I don't think I got the message from the 3 identical posts you made.

Posted on Feb 22, 2015 4:00:36 AM PST
M. Still says:
Why?

In reply to an earlier post on Feb 22, 2015 2:42:25 AM PST
Jazzy_Jeff says:
Could you repeat that...

Posted on Feb 22, 2015 2:40:57 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

Posted on Feb 22, 2015 2:40:30 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

Posted on Feb 22, 2015 2:32:17 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

In reply to an earlier post on Feb 21, 2015 1:48:25 PM PST
Jazzy_Jeff says:
Amazon can't fix your router.

Posted on Feb 21, 2015 1:41:18 PM PST
M. Still says:
My router is set to 11. My Paperwhite still won't connect!
It's shocking that Amazon UK doesn't have a proper fix for this. "Not fit for purpose" ??!

In reply to an earlier post on Feb 21, 2015 7:20:19 AM PST
Dona Patrick says:
Thank you!

Posted on Feb 18, 2015 3:59:23 PM PST
Matthew says:
http://www.pcpro.co.uk/realworld/370147/why-your-kindle-wont-connect-to-wi-fi the problem is your router setting since were not in the US my router was set to 12 once I changed this and restard my kindle all was fine! :3 mine works!

Posted on Feb 15, 2015 1:15:50 PM PST
Last edited by the author on Feb 15, 2015 1:17:06 PM PST
I have a kindle fire it will not login in to the app store and I fix the time and date someone help me

In reply to an earlier post on Feb 13, 2015 12:37:38 PM PST
Everyone! Everyone, may I have your attention, please? We can all return to our prior concerns, as Annette has made her momentous announcement. Please clear your own places, and will the last one out please cut the lights?

[♪♫ It's a long way to Tipperary; it's a long way to go... ♪♫]

In reply to an earlier post on Feb 12, 2015 8:07:56 PM PST
HipStitchNC says:
THANK YOU!!!!

In reply to an earlier post on Feb 8, 2015 4:19:04 PM PST
Larry B. says:
This helped me when Amazon support could not..thanks!

In reply to an earlier post on Feb 8, 2015 4:12:53 PM PST
Charlie says:
"I thought I read something that Amazon was coming out with something new. "

Perhaps you are thinking of the Voyage, introduced last Fall. Eink like the Paperwhite but flush bezel, higher resolution, with page turn buttons.

Posted on Feb 8, 2015 2:23:17 PM PST
I am just about at a year with my Paperwhite and so far no problems. I really like the device and prefer reading on it rather than my tablets (which are useless outdoors) or computer.

I did hear of a situation where the owner may or may not have worn the thing out with so many read books! The number of read books was astounding! He called Amazon on the problem and they provided him a new at an attractive price. I think they told me it was 2 years old.

On the other hand, my friend has had her basic Kindle, not Paperwhite, for years. She is an avid reader and has no complaints. It does audio books which is great for her since she is on the road a lot.

I thought I read something that Amazon was coming out with something new.

In reply to an earlier post on Feb 8, 2015 2:05:24 PM PST
Jazzy_Jeff says:
Cool
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This discussion

Discussion in:  Kindle forum
Participants:  222
Total posts:  538
Initial post:  Oct 9, 2012
Latest post:  Apr 16, 2015

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