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Kindle paperwhite cannot connect to my home wifi!!


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Showing 1-25 of 535 posts in this discussion
Posted on Mar 20, 2015 5:22:05 PM PDT
Last edited by the author on Mar 20, 2015 5:22:37 PM PDT
Justin White says:
I troubleshooted out a fix for mine. I'm currently using a Cisco/Meraki access point (but this should work for anyone having the issue). You need to allow devices to connect at "legacy" connection rates (IE 802.11b, 1, 2 and 5.5 Mbps).

Posted on Mar 2, 2015 2:28:29 AM PST
I had the same error message, contacted the kindle helpdesk. The problem (for me) was that the device was not yet registered in amazon. They did this over the chat, which allowed it to connect despite the error message: 'Cannot connect to the internet". So if you face this error before you register a kindle, that may be the problem.

Posted on Feb 22, 2015 6:08:27 AM PST
M. Still says:
ROFL!

Posted on Feb 22, 2015 5:33:48 AM PST
It's like watching a Ping Pong match.

Posted on Feb 22, 2015 4:36:05 AM PST
M. Still says:
Oops. Flipping from mobile with texts and Messager about being an imminent Great Aunt.

In reply to an earlier post on Feb 22, 2015 4:02:41 AM PST
Jazzy_Jeff says:
I don't think I got the message from the 3 identical posts you made.

Posted on Feb 22, 2015 4:00:36 AM PST
M. Still says:
Why?

In reply to an earlier post on Feb 22, 2015 2:42:25 AM PST
Jazzy_Jeff says:
Could you repeat that...

Posted on Feb 22, 2015 2:40:57 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

Posted on Feb 22, 2015 2:40:30 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

Posted on Feb 22, 2015 2:32:17 AM PST
M. Still says:
I was replying to Matthew.
Everyone knows Amazon can't/won't fix routers. No need to state obvious!

In reply to an earlier post on Feb 21, 2015 1:48:25 PM PST
Jazzy_Jeff says:
Amazon can't fix your router.

Posted on Feb 21, 2015 1:41:18 PM PST
M. Still says:
My router is set to 11. My Paperwhite still won't connect!
It's shocking that Amazon UK doesn't have a proper fix for this. "Not fit for purpose" ??!

In reply to an earlier post on Feb 21, 2015 7:20:19 AM PST
Dona Patrick says:
Thank you!

Posted on Feb 18, 2015 3:59:23 PM PST
Matthew says:
http://www.pcpro.co.uk/realworld/370147/why-your-kindle-wont-connect-to-wi-fi the problem is your router setting since were not in the US my router was set to 12 once I changed this and restard my kindle all was fine! :3 mine works!

Posted on Feb 15, 2015 1:15:50 PM PST
Last edited by the author on Feb 15, 2015 1:17:06 PM PST
I have a kindle fire it will not login in to the app store and I fix the time and date someone help me

In reply to an earlier post on Feb 13, 2015 12:37:38 PM PST
Everyone! Everyone, may I have your attention, please? We can all return to our prior concerns, as Annette has made her momentous announcement. Please clear your own places, and will the last one out please cut the lights?

[♪♫ It's a long way to Tipperary; it's a long way to go... ♪♫]

In reply to an earlier post on Feb 12, 2015 8:07:56 PM PST
HipStitchNC says:
THANK YOU!!!!

In reply to an earlier post on Feb 8, 2015 4:19:04 PM PST
Larry B. says:
This helped me when Amazon support could not..thanks!

In reply to an earlier post on Feb 8, 2015 4:12:53 PM PST
Charlie says:
"I thought I read something that Amazon was coming out with something new. "

Perhaps you are thinking of the Voyage, introduced last Fall. Eink like the Paperwhite but flush bezel, higher resolution, with page turn buttons.

Posted on Feb 8, 2015 2:23:17 PM PST
I am just about at a year with my Paperwhite and so far no problems. I really like the device and prefer reading on it rather than my tablets (which are useless outdoors) or computer.

I did hear of a situation where the owner may or may not have worn the thing out with so many read books! The number of read books was astounding! He called Amazon on the problem and they provided him a new at an attractive price. I think they told me it was 2 years old.

On the other hand, my friend has had her basic Kindle, not Paperwhite, for years. She is an avid reader and has no complaints. It does audio books which is great for her since she is on the road a lot.

I thought I read something that Amazon was coming out with something new.

In reply to an earlier post on Feb 8, 2015 2:05:24 PM PST
Jazzy_Jeff says:
Cool

In reply to an earlier post on Feb 8, 2015 1:07:50 PM PST
Annette says:
I am wasting time on this page 'again' checking out what real people have to comment about- Yep U got it. Issues
With kindles. This is the second one I have bought & they mysteriously have connection problems after the 12 months mark.. I have decided I am too busy & where I would like to use my precious free time reading I am instead trying to sort out yet another rubbish Kindle. I am not wasting time reading utter piffle anymore or getting upset with pointless re-sets & unhelpful lengthy calls, when there are clearly no problems with any other devices or my ISP. Goodbye Kindle, Amazon, customer service & anyone else reading this & I wish you well. my useless kindle has a new home at the bottom of the bin again :)

Posted on Jan 29, 2015 2:29:03 PM PST
mandy says:
I had all the same problems with both my paperwhite and my kindle fire HD. It is a problem with the compatability between the kindle and your router. I contacted my internet provider and they changed some settings on the router. It took a few attempts to get it right as it would connect for a few days then go off but eventualy they got the settings right. try contacting your internet provider rather than Amazon. :-)

In reply to an earlier post on Jan 26, 2015 9:41:04 PM PST
R. BREEN says:
After weeks of troubleshooting, this suggestion worked for me. Thanks!
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Discussion in:  Kindle forum
Participants:  220
Total posts:  535
Initial post:  Oct 9, 2012
Latest post:  8 days ago

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