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ESP Emporium special offer?

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Showing 1-25 of 41 posts in this discussion
In reply to an earlier post on Oct 24, 2015 9:13:35 AM PDT
N. Moore says:
I had the same experience. Many sale items out of stock. I put enough items in my cart to apply the free shipping. When I used the voucher to pay for my items, it said that free shipping no longer applied because I didn't have enough in my basket. I called the company and they stated that the voucher is NOT a gift card, but a reduction in price for the items. I said that was ridiculous because I paid for the voucher. It wasn't totally free. Too bad, so sad. I am surprised they are still in business!

In reply to an earlier post on Jan 12, 2015 2:19:38 PM PST
Barbi says:
I wanted to chime in. I agree that shipping charges can eat away at a good deal. I got a -- spend $50 get $100 for loose leaf tea. Since I was spending $50 shipping was free. Ordering was easy. Tea arrived quickly and well packaged. The only negative was the lack of feedback from tea purchasers as to what they thought of individual teas on the website. So far I have liked everything I have tried.

In reply to an earlier post on Apr 22, 2014 12:00:14 PM PDT
Arual says:
Good for you! I'm glad you did. This does NOT sound like a reputable company.

In reply to an earlier post on Apr 22, 2014 11:54:04 AM PDT
Yes, I filed a complaint and received full refund, and refused their package.

In reply to an earlier post on Apr 22, 2014 5:00:20 AM PDT
Last edited by the author on Apr 22, 2014 12:00:28 PM PDT
Arual says:
Hi Jby02

See the post by "Curious Shopper" above. I was very disgusted to discover he is (or is one of) the owners of the company. That's not how I would expect an owner to respond to a customer. I repeat: I would never buy anything from this company.

Posted on Apr 21, 2014 7:17:07 PM PDT
Jby02 says:
I just saw a new deal on Amazon local and something told me to do a search on the company, and that is how I landed here. Glad I did. I agree people will have positive and negative comments about any company out there. What I do find puzzling is from 2012 when I see comments have been made, there appears to be no response from the company to address the issues people raised. In today's online and social networking world, I find that rather strange. I noted a comment about their teas having additives, i just visited their website and noticed there is now a line of organic teas. I am HUGE on customer services, and while the company might very well have good tea products I am not sure their customer services is up to par. I believe I will pass on their vouchers for now.

In reply to an earlier post on Apr 21, 2014 10:59:05 AM PDT
pdirt says:
Thanks for your review. I was looking particularly for comments from REAL LIFE EXPERIENCE about the quality of the tea. After all, if it isn't good tea, then it doesn't matter if the tea was free with free shipping. Undrinkable tea is undrinkable tea. I realize different folks have different tastes and yours (15 years experience drinking quality Oolongs) is closer to my own than someone who thinks Teavana is good tea. Not to dink Teavana...but it just isn't my cup of tea ;-) Teavana is full of artificially and "naturally" flavored teas. GOOD TEA NEEDS NO ALTERATION!!!!

In reply to an earlier post on Apr 20, 2014 9:49:48 AM PDT
That's not the companies fault. That's UPS or USPS policy and if the deliverer didn't leave a note stating they'd try again, that's their fault.

In reply to an earlier post on Jan 28, 2014 6:36:00 PM PST
Arual says:
Steve, you are being dishonest by not identifying yourself as being an owner of ESP Emporium. Rather than blaming a customer, it would behoove you to correct the complaints I'm seeing here. As it stands, I would not buy any product from your company.

Posted on Jan 28, 2014 6:07:51 PM PST
@ concered about kids
they are all the time they same. just file a claim with your bank or bbb. they already have a bad rating.thats no a company to support with your dollat

In reply to an earlier post on Jan 28, 2014 5:33:57 PM PST
Last edited by the author on Apr 22, 2014 11:53:19 AM PDT
@Curious "Shopper" (lol):

You weren't there. You have no idea what transpired.

In reply to an earlier post on Jan 28, 2014 2:38:44 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jan 28, 2014 9:23:57 AM PST
Last edited by the author on Jan 28, 2014 7:29:25 PM PST
I purchased the tea voucher this weekend and ESP DID NOT honor it, PLUS they charged my credit card for the full amount of my order. This is ABSURD.

The "customer service" rep had no knowledge of how to handle this and kept repeating he "didn't want to argue." I asked him for resolution and he put me on hold.

Someone came on and refused to honor the amazon voucher. They said it had to be for all LOOSE tea even though When I checked out, the voucher was ACCEPTED and the amount applied to my total.

Then ---- After the fact, ESP altered my original order and did not honor the voucher. There was no notice to me that my credit card was being charged the FULL amount of my order (on top of what I paid for the voucher.)

I am contacting my credit card company and refusing delivery from this company.

Posted on Jan 23, 2014 11:11:44 AM PST
Last edited by the author on Jan 23, 2014 11:12:01 AM PST
I drink a lot of tea (mostly herbals) and I find ESP Emporium to be on par with other tea retailers. I have been impressed by the taste of the teas I've ordered and those I've sampled in trades with other tea lovers. Their prices are fair, but not great because you have to order a min. of 50 grams per tea. (If you use the Amazon Local it's 100 gram min. per tea.) If you don't have the $50 min for free shipping, the shipping cost does seem high, but it's actually about the same as other major on-line tea sellers.
There are a lot of options out there if you want to buy tea. This is just one among many, but I found it worth the try.

In reply to an earlier post on Dec 13, 2013 3:16:18 PM PST
Tea_Lover says:
I have no financial ties to this company. However You are free to rationalise my positive feedback in any way you want. In fact I made my profile: just refute all the negative remarks that I've been seeing, hence the nickname. besides I think they're too small of a company to keep writers on staff replying to every single nagger, but that's Purely speculation. I'm here solely to share my personal opinion.

Posted on Dec 13, 2013 12:25:45 PM PST
great answer. i hope , you get well paid to support esp

Posted on Dec 12, 2013 6:43:11 PM PST
Tea_Lover says:
I honestly have hard time hearing all of these complaints all the time (I am subscribed to this thread), they are cut and dry company, they sell tea (GREAT TEA, in my opinion). I ordered through amazon once, and the rest I have been using their website and only their specials (which are competitive with the big boys and they appreciate the return customers, even gotten few samples w/o asking and hand-written card for my bday). But once you make a habit of buying everything (not only esp but other sellers) through coupons/groupons you will keep on having these hiccups.

Here is what I know:

Growing company (I like supporting small business, especially mom and pop shops)
Great return customer specials
They always have been prompt and courteous to me
They had few kinks along the way, but everything always got resolved within 24hours for me
And Lastly Great Tea, you are not buying a one-size fits all here, tea is a highly subjective product, I had teas I wasn't too fond of, but that's life.

McDonalds of tea companies
Does many things right, good product, decent specials, but this is a corporation now
I don't much beyond their shops in malls, they are good but last time I had green tea it wasn't prepared right, and was way too watery (not enough tea brewed in my opinion)
But it is a shop review not online

Btw I am not a huge reviewer, I occasionally buy things from Amazon because of reviews, and what pisses me off are these unreasonable NEGATIVE reviews, like people do not know that things break and wear out, or not always taste great, I have made few purchases on mediocre reviewed items that turned out to be great. All I see a lot of remorse-buyers, stop trying to get everything for free or ultra-cheap, good tea will cost money. Read articles, learn about what you about to buy, and make educated and calculated decisions (read the fine print), and when you know you did all that then contact customer service.

I hate to see a small starting out company being trashed because some people not willing to read terms of coupon or deal, nothing in life is free. At the end of the day just relax and drink some good calming tea.

Posted on Dec 12, 2013 5:57:52 PM PST
[Deleted by the author on Dec 27, 2013 9:28:59 AM PST]

Posted on Jul 29, 2013 9:50:53 PM PDT
Trina Z says:
I have purchased two amazon local deals from ESP and I have made other purchases. I have had dandy experiences with their products. Some teas I like, others I don't. I've even purchased the same type of tea from ESP and two local tea shops in my city and find they taste the same.

Posted on Jun 11, 2013 8:39:26 AM PDT
You probably need to purchase $70 before tax and shipping is added, hence the need for the additional $1.30.

Posted on Jun 11, 2013 8:00:54 AM PDT
Chris Finke says:
I tried to use my $70 voucher for loose leaf tea and I am getting a message "minimum order not met" and my shopping cart says $73.50. If my shopping cart says $68.70, the message I get says "must add $1.30 to redeem".

Posted on May 19, 2013 3:08:04 PM PDT
ESP Emporium is very rude and unprofessional. I once purchased a Groupon for them and when I asked if my Groupon value of $25 could be applied towards my purchase to get free shipping, I was called a whole bunch of mean names. I posted a Yelp review but the retailer appears to have removed their Yelp site since they received several negative reviews there. I was rereading my Yelp history and found my post there so I will copy it here:

This online business has really rude customer service. Independent reviews of its teas are difficult to find online as this e-tailer only links facebook "fans" to a tea review website where ESP Emporium is an advertiser. Additionally the e-tailer frequently deletes/removes unfavorable (truthful) comments on its facebook wall in order to paint a postive false image of the company and its products. When I posted a question on its Facebook wall, I was spammed by internet trolls who claimed my inquiry was hysterical and ridiculous. ESP Emporium in return, "Liked" these comments. This is a very unprofessional action and reflects really poorly on the type of business this is. The individuals who responded negatively appear to have a personal interest or are employed by this company and have never refuted such claims. I would not do business with a merchant I do not trust and would much rather pay a higher price to ensure I receive quality customer service and quality products from retailers such as Teavana.

Posted on Mar 17, 2013 12:51:28 PM PDT
Last edited by the author on Mar 17, 2013 12:53:59 PM PDT
Tea_Lover says:
Wow, I must have wondered into a wrong discussion forum, I Love ESPEMPORIUM. All of your gripes are seriously over exaggerated.
I also bought their coupon, but only once since they always provide me with their own return customer sales, plus they have exclusive coupons they send you with every package. P. Stein, as far as them having coupons (now I am just guessing, but...) they are obviously not a corporation like teavana so they need better exposure; I tend to buy things with help of coupons online, and as long as you know what you are getting yourself into and not impulse buying things you can strike a gold mine, I think. So I don't see that as a negative at all.

Now someone mentioned low quality of tea, A. Gitin., that sucks you had a mediocre experience I also bought herbal tea that wasn't for me, but my grandma loved it. It just shows that some tea is not for you, and it is truly hard to compare to what you already had. For example I like original black tea, always had, I have been drinking bagged tea for years (grew up on it). However when I saw a deal for ESP Emporium, I gave it a shot. I started with what I knew several blacks and two greens. My first purchase way in 2010 proved to be a binding contract, I know my 3 or 4 top favorites and I always reorder them, and occasionally I get one or two different flavors just to mix it up. Btw I had Top Fancy Oolong and I liked it, but in your defense I haven't had 15 year experience drinking similar teas. I guess I am seeing their point, teas a subjective product like everything else, just have to find your cup of tea. My advise start with something you, btw they have a ton of blog posts on how to brew different teas just saying (I used to overboil my green tea).

Return policy I have no clue about, I never tend to return grocery products. I always enjoyed their product. Also whenever I buy Premium teas I am very careful about how I brew them, I read the instructions, and voila it worked every time. And as far as price, Idk I see them competitive with other guys.

Overall I guess I went on a small rant, I just couldn't believe some people had mediocre experience. I love everything about drinking teas, and I feel like it brought me closer to my friends and family; it is such a cool ritual: you say want some new tea I just purchased, and we all sit down and end up drinking tea with sweets and talk for hours. I guess I just have a lot of pleasant memories over tea. And ESP emporium always provided me with a good cup of tea to share with my friends and family.

Posted on Mar 8, 2013 3:19:15 PM PST
Alexanderos says:
I had a very negative experience.
Purchased $70 coupon for $35
Teas are seriously overpriced to start with. I visit tea markets in China Town (NYC) and the pricing is about 50% less on fine teas and 75% less on herbal teas.
Obviously ESP marks up the price so they can run these deals for 50% off and send you 40% off coupons with your order...

NOW about the tea: One of the teas I ordered was " TOP FANCY OOLONG" described on they site as their top quality oolong.
I have been drinking fine Chinese and Taiwanese oolong for over 15 years (and can tell a good one from a mediocre) The one I got from ESP was simply undrinkable. It tasted like Lipton tea bag tea. I tried different temperatures / different quantity and different infusion timing all resulting the same low end- shelf old -black tea taste.
The tea was priced at $36 for 50 gramms. Which is $324 per pound. For Example the finest tea at Ten Ran Market wound sell for $150 per pound.

So I though perhaps they made a mistake and sent something else instead. So I contacted their Customer Service. Reply was very Rude with a link to Return Policy which is: (copied from their site:)

Return and Refund Policy

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 7 days of receipt that you do not wish to keep, with the exception of tea.
Tea or Food related products are not refundable, due to constraints put forth by the Health Department, the possibility of product tempering is an unsafe health risk, all product must be discarded and never be resold. Unfortunately, we do not cover the cost of shipping the unwanted items back to us. Please contact us via email and indicate the items you wish to return to us.

PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with a refund for these items less a 35% restocking fee. No refund will be made for shipping charges.

There you go:
1. Overpriced Product, Low Quality, Rude Customer Service as I was told: "it just might be not your cup of tea" , no returns , and if you buying anything other then tea a 35% restocking fee.

I wonder why Amazon keeps promoting this place.....
Avoid !!!

In reply to an earlier post on Mar 2, 2013 2:23:34 PM PST
Last edited by the author on Mar 2, 2013 2:24:08 PM PST
P. Stein says:
One word.

Go to Teavana. They have great specials. Run periodic family and friends. Last post Christmas sales were incredible. Up to 80% off on a lot of the favorite teas.
Gave me an opportunity to try many different flavors. I'm ready to order big next post Christmas. Since a Teavana opened near my condo, last summer, we spent $ 500 between the store and online. $ 200 of that was the Breville electric teamaker, which we enjoy using. The sugar is a real treat. Their regular prices are very high, their clerks pushy, and it's virtually impossible to stop the clerks from piling more tea than you want in the bag. "Do you want a pound of this?" "Wouldn't that be $ 160?" " Yes." Ordering online gets you exact resealable 2 oz pouches.
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