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If You Have A Kindle PaperWhite With Screen Discoloration - Read This


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Showing 1-25 of 124 posts in this discussion
In reply to an earlier post on Mar 14, 2013 4:11:39 AM PDT
**Meya** says:
M. Campbell, it sounds like you should get a Fire. The Paperwhite is a wonderful device. I use for hours each day.

Posted on Mar 14, 2013 3:17:07 AM PDT
M. Campbell says:
I will be holding on to my Touch. I see I can buy a new one on eBay for about what Amazon used to sell them for. If I had to replace my Touch it would be with another Touch, new or good used from eBay. I really like the Touch to much to settle for an ereader without a touch screen, and the Paperwhite has too many issues and missing features. New products should NEVER take away features, only expand current features and add new ones. Like more memory, or a micro-SD card slot. Like better text-to-speech and MP3 players rather than dropping those features. Like a browser that can run the scripts necessary for some public wi-fi password web pages to load. Like letting those who pay extra for not having ads customize the screensavers. You get the point. Amazon does not. I hope they do before the next generation of Kindles.

In reply to an earlier post on Feb 10, 2013 1:49:09 PM PST
Last edited by the author on Feb 10, 2013 1:49:25 PM PST
bookcrazy says:
M Campbell-

I wish I not jumped the gun and sold my touch and my KK when I pre-ordered the paperwhite. While it is OK, it is not perfect. I am anticipating the much improved second generation.

Posted on Feb 10, 2013 1:44:55 PM PST
M. Campbell says:
Boy! After all of my reading, I am glad I skipped the Paperwhite. I could deal with less memory and no audio, though both of these issues are disappointing. I decided to stick with my Touch (I have a K3 too) and see what the next generation of paperwhites are like. The screen issues are disappointing too. I see now that I made the right choice (for me).

Waiting for the next generation.

In reply to an earlier post on Jan 15, 2013 10:09:05 AM PST
I would consider buying another one (the first 2 I returned) when I am sure the problem has been solved. I now use a basic kindle, nook touch, and android tablet for reading.. all have pros and cons. The paperwhite was the best of all other than the rainbow screen which I could not tolerate.

Posted on Jan 15, 2013 10:01:41 AM PST
mike palmer says:
This pretty much confirms my suspicion that Amazon hasn't fixed anything. I believed at the time that when Kindle Support was telling people they'd fixed the problem, they were lying through their teeth.

Posted on Jan 15, 2013 9:59:25 AM PST
Last edited by the author on Jan 15, 2013 1:29:59 PM PST
TC says:
I am now expecting my third replacement. Same pinkish, greenish spots all over the screen. Amazon representative said that if I return all 3 of them I'll get only 80% of refund. Was it the case with anyone?

Posted on Dec 5, 2012 3:40:31 PM PST
Chris Bailey says:
I've had 4 Paperwhites. I really tried to like all of them. I even read 67% of Moby Dick on one but I could not ignore the red and green blotches, hard as I tried. I guess Amazon is really trying to bring back the "Reading Rainbow."

Received 2 directly from Amazon, one from Best Buy, and lastly one from Staples. All Colorful blotches.

I just ordered a Kobo Glo instead.

In reply to an earlier post on Dec 4, 2012 9:40:03 AM PST
bookcrazy says:
Michael-

I am on number 6 and 7 paperwhites with the same blue splotches. I was undecided as to send back or just deal with it. After reading about your experience, I will keep them and hope I get the same results that you did.

Overall, I love the paperwhite and I think the next generation will be even better.

In reply to an earlier post on Dec 4, 2012 9:07:58 AM PST
Sorry C. J. I just saw your question today.

If you read my statement again you will see I described the discoloration as a rainbow (blue, pink, greenish color) after about 125 hours of use the splashes of color is gone.

Now a couple of weeks into using I have read 5 novels and the color of screen is not a bright white but a light grey color (and is very pleasing to the eye I keep the PW leds on 21 at all times) The PW has the light and dark on the bottom where leds are but are very dim. The screen is not 100% perfect but I would rate a solid 95. It is more of a very light shadow on screen but not bothersome in the least. The rainbow when I first starting using was horrible. I am glad I stuck it out.

In reply to an earlier post on Dec 1, 2012 6:14:30 AM PST
Cagey says:
Boy, it's tempting to order another Kindle and then hit it with a few blasts from a hair dryer! Please let us know if the screen improvement appears to be permanent.

I just wish they'd fix the problem so I could get an evenly lit screen with no green blotches!

Posted on Dec 1, 2012 4:36:47 AM PST
Last edited by the author on Dec 1, 2012 4:41:39 AM PST
Chris Bailey says:
For all of those with discolorations on their kindle paperwhites and are tired of sending back so many for returns, I have a solution that worked for me and fixed the problem.

I can not recommend you do this because you could damage your unit. I'm just telling you what worked for me.

I was reading posts about how some users reported the colors to disappear after hours and hours of reading so I thought that it must have something to do with the adhesives underneath the screen layering. So I put the kindle in sleep mode took a blow dryer and set it on LOW. Then I held my kindle about a foot away and evenly went over the surface back and forth for only about 10 seconds. Next, I turned off all of the lights and the discoloration had changed for the better. I did that again about 3 or 4 times until they were completely gone.

Like I said, you are responsible for your own device and I'm only providing this information about my experience.

My Paperwhite still has some shadowing at the bottom and it isn't perfect but now at least I can read in peace without those distracting colors. I wish I had taken a before and after photo to show you guys.

Posted on Nov 30, 2012 4:28:19 PM PST
I received ny paperwhite the beginning of this month and I have to say I am quite pleased. So far no problems with splotches. I have found though the battery runs down much faster than my previous kindles.

In reply to an earlier post on Nov 26, 2012 9:30:10 PM PST
C. J. Suh says:
Michael, could you please describe the type of discoloration you noticed when you first started using your Paperwhite?

I just picked one up today, and there is a slight greenish color at the top third of the screen, and it sort of fades into an orange to purple gradient in the lower part of the screen.

Is this what you experienced? If so, I think I may be inclined to just leave the light on full blast for a day or two to let it "burn in" like you mentioned.

Appreciate all the helpful info,
CS

In reply to an earlier post on Nov 26, 2012 7:49:49 PM PST
Beth, now after about 125 hours my paperwhite is close to perfect. I do have to adjust the light from 16 to 22 depending on where I am reading. I am glad I did not return. Amazon has a return period so give the PW some hours. I did have the rainbow and now all gone. Very happy now.

In reply to an earlier post on Nov 23, 2012 4:01:27 PM PST
bookcrazy says:
PMH-

You all are extremely lucky! I think it is just the luck of the draw.

In reply to an earlier post on Nov 23, 2012 2:01:19 PM PST
Last edited by the author on Nov 23, 2012 2:02:02 PM PST
mike palmer says:
Alan , it sounds like you're accusing people of either lying or of imagining these problems, when in fact the truth is that either you ARE lucky, or your PW is just as screwed up as the rest but you just didn't notice.

In reply to an earlier post on Nov 23, 2012 1:55:37 PM PST
P. M. H. says:
bookcrazy, such a shame you are having trouble getting a good PW. But Alan isn't the only one who has a good one. Three of us in our Kindle group ordered PW. Ours came in the second wave and all are good under different light conditions. We range in age for 75 to early 40's, so our eyes are different. There are no blotches on the three PW we received. Oh, one is 3G and two are Wi-Fi.

If I were you I would send all PW back and reorder. Much luck......

In reply to an earlier post on Nov 23, 2012 1:49:58 PM PST
T. Schiel says:
I hope that is true...I've returned two PaperWhites but kept the cover. I will buy one when I'm assured the problem is fixed and wait till the holiday season is over. I have an gen 1 Kindle Fire, a K2i and a Nook Simple Touch so I have enough gadgets to keep me reading.

I just want a PaperWhite so I can read in low light which my family prefers for TV watching and which time I prefer to read instead of watch and for summertime when I move from indoors to outdoors constantly and don't want to switch ereaders (and frequently recharge the Fire). I really liked the PW when I had it but the two splotchy screens were such a turn off.

I bought the Nook (used) for my growing collection of epubs, mostly classics....wish Amazon would support epubs but I don't think that is likely. They could blow away the competition if they did but then again, competition is good for consumers.

Posted on Nov 23, 2012 1:30:48 PM PST
bookcrazy says:
I do and I will. There are more of us in this boat than you are aware of.

In reply to an earlier post on Nov 23, 2012 12:46:40 PM PST
[Deleted by the author on Nov 23, 2012 12:49:49 PM PST]

In reply to an earlier post on Nov 23, 2012 12:46:10 PM PST
bookcrazy says:
Alan-

You are one lucky guy! I have heard that some eyes just do not pick up the splotches and obviously, you are among those if that truly is the deal. Actually, these splotches on this 5th and final paperwhite are the worst of all that I have received. I will return it and wait for the next generation.

In reply to an earlier post on Nov 23, 2012 12:43:37 PM PST
bookcrazy says:
Bottom line: will return paperwhite and cover because of the splotches. Kindle (Amazon) customer service is usually fantastic but this go round, I was frustrated beyond belief. I am ready to check out all other options.

In reply to an earlier post on Nov 23, 2012 12:34:07 PM PST
Alan says:
you guys cannot be serious. you guys have gotten 4+ replacements???? Mine was fine on the very first one, never had any problems at all, and I don't think it was because of luck.

Posted on Nov 23, 2012 12:08:52 PM PST
mike palmer says:
Folks, don't overestimate CS' knowledge on any of this stuff. They have no information, and most of the ones I've dealt with couldn't have seemed less interested in actually trying to solve my problem. I think their training involves a heavy focus on deflection tactics.

I am no longer convinced Amazon has "fixed" the color splotch problem. CS has absolutely been known to make stuff up and flat out lie to customers just to get rid of them.
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Discussion in:  Kindle forum
Participants:  63
Total posts:  124
Initial post:  Oct 10, 2012
Latest post:  Mar 14, 2013

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