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Customer Discussions > Kindle forum

Content issue on paper white


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In reply to an earlier post on Nov 11, 2012 11:43:02 PM PST
The OP received answers and help in the Help Forum.

http://www.amazon.com/gp/help/customer/forums/kindleqna/ref=cm_cd_search_res_rm?ie=UTF8&cdForum=Fx1GLDPZMNR1X53&cdPage=1&cdSort=oldest&cdThread=Tx3P7ER72UBU9U8#Mx185UP0E8J91VY

In reply to an earlier post on Nov 11, 2012 11:18:01 PM PST
Does it happen only with one book or every book?

Posted on Nov 11, 2012 7:54:25 PM PST
khttk98 says:
Thank you. I called and went through three support people who appear to be stumped. Two hard reboots and it still does it. I'm waiting for a call from an expert now. It's very odd. I have bought every Kindle as soon as it comes out and this is the first time I've ever had an issue.

In reply to an earlier post on Nov 11, 2012 7:37:18 PM PST
Try a hard reboot - hold the power switch in the 'on' position for 30 seconds (count them slowly) and then wait until the Kindle reboots - that will take some minutes. Unplug it from any power source and don't touch any keys until it reboots.

If that does not help, then I think that you need to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to https://www.amazon.com/gp/help/contact-us/kindle-help.html and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

Initial post: Nov 11, 2012 7:30:30 PM PST
khttk98 says:
I can't even read a page without that stupid review screen popping up after every page. It's getting really annoying. How do I get rid of that?
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Discussion in:  Kindle forum
Participants:  4
Total posts:  5
Initial post:  Nov 11, 2012
Latest post:  Nov 11, 2012

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