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Customer Discussions > Kindle forum

My kindle fires charge port broke... again...

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Showing 1-25 of 233 posts in this discussion
In reply to an earlier post on Jan 26, 2016 11:48:44 AM PST
Mary says:
Amazon doesn't fix kindles period. There are eBay sellers fixing the charging port reasonable, that's the route my friend took and they put in a much stronger one. Mary

In reply to an earlier post on Jan 26, 2016 11:40:55 AM PST
Yes! I am on my second Kindle and both have had those issues. The first one was out of warranty and Amazon wouldn't even fix it at my expense. They suggested I get a new one (I did) and now this one is starting to have the same issues.

Posted on Sep 30, 2015 3:18:06 PM PDT
Just went through this whole thing with customer support. Best they could do was offer me a refurbished replacement, and one with half the storage to boot. Guess I'm headed back to the Apple store.

Posted on Jul 4, 2014 9:02:21 AM PDT
[Deleted by the author on Jul 4, 2014 9:02:53 AM PDT]

In reply to an earlier post on May 19, 2014 3:56:18 AM PDT
Sadie says:
You have to contact Amazon. If the product is still under warranty, they will likely replace it ....with another one with the same problem. If it's not, they will attempt to get you to buy another product. Yes, it is a quality control problem. The product is defective. It's a very wide-spread problem.

In reply to an earlier post on May 18, 2014 7:20:18 PM PDT
Mary says:
All you can do is contact amazon and see what they will do. Mary

In reply to an earlier post on May 18, 2014 7:12:14 PM PDT
Yes, my charge port on original KF is not making adequate connection, and I am knowledgeable about technology. I now have to put slight pressure on the plug to make good contact with the port. I am wondering if there is an option to get an exchange for what is obviously a quality control problem on Amazon's end (or rather, their manufacturer's end).

In reply to an earlier post on Apr 25, 2014 11:36:17 AM PDT
Sadie says:
All I wanted was to be able to turn it on and read. Even that is asking too much of this product.

Posted on Apr 25, 2014 11:34:18 AM PDT
Sadie says:
Again, this was a gift. I never thought about a warranty. Cars have a 3 year warranty. Had Amazon been up front about the problem, I would have known it was a defect and not tried to fix it by replacing the charger. They are going by the date I turned it on. I looked at it briefly, then put it away for a long time before I started using it.

Basically they want a lot of money for defective products. I have no problem paying, but not for something that is only built to be able to charge for a year.....or less. There are other options and I will simply go with one of those. You may be willing to waste money yearly for a new reader and that's fine. I prefer to buy quality. My issue is they KNEW these were defective and did not alert people to let them know that if their product wouldn't charge to please send it back for replacement. If kindles were cars people would be dying.

In reply to an earlier post on Apr 25, 2014 11:13:09 AM PDT
Last edited by the author on Apr 25, 2014 1:15:10 PM PDT
New Girl says:
Apparently you do not understand how a warranty works. The manufacturer warrantees the product for a set period of time against "manufacturer defects". After that period of time has expired they are not obligated to do anything.

If you buy a car and 3 months after the warranty expires do you expect the car manufacturer to cover a rusted tail pipe? Of course not, because that is normal wear and tear. It is not the same thing as a safety recall (which is what GM is under fire for ignoring).

Assuming that you had one of the models that had the defect you would have been aware of the problem long before the warranty was expired. If you have another model it is most likely user error that caused the charging port problem.

In reply to an earlier post on Apr 25, 2014 9:21:55 AM PDT
Well, I expect that Amazon force the app makers to continue to make apps for the Kindle Fire 1st Gen. I shouldn't have to own it if I can't get apps for it .... now they think I should want to buy a new one!!!! D'amazon!!!

In reply to an earlier post on Apr 25, 2014 7:37:32 AM PDT
Sadie says:
We'll have to agree to disagree about the integrity of a company that KNOWS it has a defective product.....and won't fix the problem. They might as well be GM. If it wasn't defective, they wouldn't have had to fix the charging ports. They knew. Had I known, I wouldn't have tried to replace chargers first.

Go back to your Amazon desk. : )

In reply to an earlier post on Apr 25, 2014 7:32:21 AM PDT
Sadie says:
Thomas do IPads allow you to download books from Barnes & Noble? I don't mind spending money for a decent product. I am researching other e readers, but maybe an I pad is the way to go.

In reply to an earlier post on Apr 25, 2014 7:31:17 AM PDT
That run of them, yes. They knew/know that THAT RUN of them had a problem, and everyone who called within 15 months of their purchase got a new one.

The subsequent runs/models did not/do not have the issue. They extended the warranty by 90 days to include devices that manifested the problem within that time frame. If they lasted longer than 90 days, they were assumed to have lived their useful lifetime.

Of course I EXPECTED a new one ~*while it was in warranty*~, but after that, I expect nothing. That's what the word WARRANTY means. What's the time frame? IN the time frame, replacement. OUT of the time frame, tough crackers.

Posted on Apr 25, 2014 7:28:16 AM PDT
Sadie says:
So you had two that didn't last a YEAR....and you're defending this product? That definitely tells me the product is trash. I am always nice to service representatives. I simply don't have confidence in Amazon and certainly not in the Kindle. I spend a lot. I can do that elsewhere.

In reply to an earlier post on Apr 25, 2014 7:23:09 AM PDT
Hey, they replaced my 1st gen Fire twice because of the port issue. But that's because I called and 1) asked nicely, and 2) was within the 1-year warranty.

How long did you expect a 1-year warranty to last?

Posted on Apr 25, 2014 7:18:24 AM PDT
Sadie says:
You can keep foaming, but that won't change the fact that the product stinks. It's defective. I made a mistake by attempting to fix it myself. I've had the same phone for at least 5 years; not a single issue. They know the product is defective or they wouldn't have tried to pacify some customers.

In reply to an earlier post on Apr 25, 2014 7:07:10 AM PDT
"...the problems started just after a year..."

Way to prove my point. It lasted a year; that's all it was guaranteed to last. End of story.

Actually, it's not the end of the story. Amazon replaced those Fires up to about 15 months after purchase, if the problem was reported to them in that time frame. So, if your lasted longer than 15 months, you got the guaranteed 1-year's use out of it.

1) It was a gift, so you're out nothing
2) Even if you had paid $149, if you got 365 days out of it, that's 40¢ a day. If you got 395 days (13 months) out of it, that's 37¢ a day.

I think you got fair use out of it.

In reply to an earlier post on Apr 25, 2014 7:02:41 AM PDT
Sadie says:
No. It doesn't work and the problems started just after a year. I replaced chargers a couple of times thinking that was the problem. It wasn't. I went through all the trouble shooting ....but the product is simply defective.

In reply to an earlier post on Apr 25, 2014 6:58:29 AM PDT
"... I don't think I'm wrong to expect..."

And yet ... you still have a 1-year warranted product on your hands, dontcha?

In reply to an earlier post on Apr 24, 2014 7:01:01 PM PDT
Mary says:
Your not but with any electronics It's wise too get an extended warranty as you never know. My friend and my Mom expected their devices to last a lot longer than that. Mary

In reply to an earlier post on Apr 24, 2014 6:33:42 PM PDT
Sadie says:
This was given to me as a gift. I don't think I'm wrong to expect to get more than a year and a half out of a product.

In reply to an earlier post on Apr 24, 2014 6:22:55 PM PDT
Mary says:
Amazon gives a 1yr warranty then like any others tablets and stuff you do have the option to purchase an extended warranty which is not a bad idea these days for any electronics. I have a friend with another brand tablet that died 3 months after the 1yr warranty but she had bought an extended warranty so that covered it and they sent her a replacement.

Heck my mom has only had her big expensive flat screen TV 1 1/2yrs and it died. Luckily I had talked her into an extended warranty. They came to the house and had to give her a whole new TV. Mary

In reply to an earlier post on Apr 24, 2014 6:13:10 PM PDT
Sadie says:
Yes, I am having the same problem. My Kindle Fire is not very old (about 2 years) so I expected to get a replacement shipped. Instead, they want me to purchase a new one. I am trying to figure out why I would buy another product that didn't last 2 years. ??? I don't have much confidence that charging the device will not be an issue if I do purchase another device.

Posted on Apr 12, 2014 5:01:23 AM PDT
CrewCut says:
I just threw away a Nexus 7 for the same thing and my wife's KFire is doing it. These are cheap connectors and repair is cost prohibitive. When this one is completely bad, I will throw it away and buy her an Ipad. Ipads have robust connectors and are not throw aways.
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Discussion in:  Kindle forum
Participants:  104
Total posts:  233
Initial post:  Apr 18, 2012
Latest post:  Jan 26, 2016

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