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returns limit?

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In reply to an earlier post on Jan 4, 2014 12:20:49 AM PST
CBRetriever says:
I'm going to agree with King Al here: there are over 36 different versions of Tale of Two Cities (some with different names)

A Tale of Two Cities
A Tale of Two Cities
A Tale of Two Cities (Illustrated)
A Tale of Two Cities (Annotated)
A Tale of Two Cities (Annotated, Special 200th Birthday Issue)
A Tale of Two Cities (Ignatius Critical Editions)

and that's just a few of them - how is Amazon supposed to link your purchase of one of the ten that are titled:

A Tale of Two Cities

when some of them aren't even reached via the same product page?

and let's not get into these two books which are the same book, but titled differently for the US and the UK market:

Gun Games: A Decker/Lazarus Novel (Peter Decker and Rina Lazarus Crime Thrillers Book 20)
Blood Games (Peter Decker and Rina Lazarus Crime Thrillers) (Peter Decker and Rina Lazarus Series)

and the only clue they're the same book is in the blurb for the second one that says: "published in the USA as GUN GAMES"

In reply to an earlier post on Jan 3, 2014 8:52:32 PM PST
King Al says:
That's not a glitch. If it has a different ASIN, it is considered a different book.

Posted on Jan 3, 2014 7:39:06 PM PST
"If the book is rereleased under a different ASIN number, you won't get the warning." This is exactly my frustration. I have over 4000 books on my kindle. I am a happy customer. This is just a glitch.

Posted on Jan 2, 2014 7:57:01 PM PST
S. weiler says:
I have returned a few books over the last few years. A few were accidental duplicates due to asin changes or just plain misclicking. I think 2 or 3 were due to formatting or editting problems that weren't apparent ( the worst was half way into a book the author started changing fonts every 2nd or 3rd sentence like she couldn't decide which was better) and one was after an incestuous relationship scene between 2 brothers that was not disclosed in the description. But if even equals .5% of my returns I would be surprised. IMHO anything higher then 5 or 10% should trigger review by amazon.

In reply to an earlier post on Jan 2, 2014 7:52:32 PM PST
A. Dietz says:
There should be a warning banner at the top of the product page for the book (at least on if you've already purchased that book. If the book is rereleased under a different ASIN number, you won't get the warning.

Posted on Jan 2, 2014 7:25:11 PM PST
Our family has many kindle apps on devices and a variety of kindles. We returned a few books that I purchased twice. I HATE WHEN THAT HAPPENS. I wish all the copies of the same book were linked, but alas, they are not...

In reply to an earlier post on Jan 2, 2014 2:56:39 PM PST
Miss Carol says:
A couple of things: It's not the OP people are mostly talking about abusing the system (the OP was asking about it) - it's Tracy from page 4. The person in question admitted to returning 40% of their book purchases one year and 60% the next before they were cut off by Amazon. That is abuse of the system - no quotation marks are necessary. Even Amazon thought so, hence the disciplinary action against her.
Also, I believe the sample is 10% of the book. For most books that would be over 10 pages. If you prefer the chance to flip through entire books (or sit and read them in the bookstore), then probably digital content is not the best choice for you.

In reply to an earlier post on Jan 2, 2014 2:54:45 PM PST
Just Peachy says:
"With the e-reader, you get 10 pages at the beginning,"
If you are only getting 10 pages then you are looking at some small books. It's a percentage, not a set number of pages.

"At a bookstore, you have the freedom to flip through an entire book and peruse it to your heart's content before you decide to buy the book. "
If you spend 4 hours every day at the bookstore and never buy anything, the owner can ask you to please leave and not come back, to quit dirtying up the books.

In reply to an earlier post on Jan 2, 2014 2:38:18 PM PST
King Al says:
Your sense of entitlement is astounding. If you return three or four books in a year, Amazon is not going to do anything. The people who got their privileges returned have been returning dozens (and in at least one case, over a hundred books.)

In reply to an earlier post on Jan 2, 2014 2:35:57 PM PST
Last edited by the author on Jan 2, 2014 2:36:43 PM PST
King Al says:
It is a legitimate reason only if you don't make a regular habit out of it. You should really check the prices elsewhere BEFORE you buy it.

ETA: Oops. I didn't check the date of the post I responded to...

Posted on Jan 2, 2014 2:30:05 PM PST
Last edited by the author on Jan 2, 2014 2:31:35 PM PST
Jackie says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 28, 2013 5:57:06 AM PST
Josue says:
Not only that but have no shame whatsoever in making it public to many others. Abusing the system and then no shame either. It's crazy the way some people think.

Posted on Nov 27, 2013 4:55:37 AM PST
C. Tompkins says:
I'm still shaking my head in disbelief. How could any person with a brain think that wasn't abusing the system? As my Dad used to say "there are people who would get a free meal and ask for change"

Posted on Nov 27, 2013 4:49:41 AM PST
Last edited by the author on Nov 27, 2013 5:18:06 AM PST
Just Peachy says:
sorry, wrong thread lol

In reply to an earlier post on Nov 27, 2013 4:42:24 AM PST
Just Peachy says:
Also, you should keep doing it at the same restaurant every week.

In reply to an earlier post on Nov 26, 2013 7:17:19 PM PST
Dorsie says:
Well of course dine and dash isn't right. She's saying you should order the meal, eat most of it, and then complain you didn't like it and want your money back, and you should do it at least 50% of the time. What's wrong with that? ;)

In reply to an earlier post on Nov 26, 2013 6:02:50 PM PST
I bet I know which customer was being discussed around the water cooler today.

In reply to an earlier post on Nov 26, 2013 5:06:19 PM PST
R. Wilde says:
"My buying habit was never with the intent to cheat Amazon or authors or to exceed any public or internal return policy."

I've got to ask... what kind of business are you in?

I don't know if people actually "dine and dash" from restaurants... I never did. Would you consider that as having the "intent to cheat" the restaurant? You basically did the same thing with ebooks.

Posted on Nov 26, 2013 3:59:45 PM PST
TuxGirl says:
Holy cow. 40-60% returns???? Really??

Customer retention is usually the goal of a company, but there are some customers that cost more than they are worth. A customer who consistently steals by buying something, using it, then returning it is not a customer who is worth keeping. If I was an author, I would be curious at amazon for not shutting you down earlier because your actions hurt the authors you did that to. You stole from them, and here you are, talking as though you are proud of it.


In reply to an earlier post on Nov 26, 2013 3:55:06 PM PST
You're kidding, right? You can't understand why they'd not allow you to return, on average, 50% of your purchases?

You sound like the kind of person who'd buy a car, take it on a 1,000 mile road trip through a blizzard/take it off-roading/get it covered in muck and then return it within the three day legal return window because you don't like the controls on the stereo.

How ridiculous can you get? Oh, and if this is the "a shortened version of the comment letter" I'd hate to see the full blown version. Holy cow - wall o' words.

Posted on Nov 26, 2013 3:16:39 PM PST
seedlady says:
i agree with your co-worker. buy a nook. their return policy is no returns, no money back, no way, never. that will be easy for you to understand and follow.

Posted on Nov 26, 2013 2:59:34 PM PST
Loz says:
I've purchased books that I didn't like, but it would have never occurred to me to try to return them. You can't do it at a regular store (especially after they have been read) so why should Amazon be any different? The only time I've ever returned is if I purchased something I already had, and I think that's only happened twice.

In reply to an earlier post on Nov 26, 2013 2:53:41 PM PST
Last edited by the author on Nov 26, 2013 3:00:57 PM PST
Geekbabe says:
Sorry but a 40- 60% rate of returns is excessive any way you slice it, even more so if these returns weren't requested immediately as would be the case if you had accidentally bought a book.

Btw, in 3 years time I have returned exactly ONE book, I accidentally clicked purchase on a book that had been free earlier in the day. I requested a refund immediately and didn't read the book.

Authors deserve to be paid for their work, Amazon deserves to be paid for running the store & cloud servers that make all this reading possible.

In reply to an earlier post on Nov 26, 2013 2:47:28 PM PST
This. In spades.

In reply to an earlier post on Nov 26, 2013 2:20:08 PM PST
You're why hair driers come with the warning to not use in the shower.
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Discussion in:  Kindle forum
Participants:  49
Total posts:  129
Initial post:  Dec 27, 2012
Latest post:  Jan 4, 2014

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