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Customer Discussions > Kindle forum

Kindle Fire Frozen


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Showing 1-25 of 460 posts in this discussion
Posted on Apr 6, 2015 2:59:12 PM PDT
wilma amliw says:
Got my kindle firestick set up and was able to access, but how do I leave to go back to regular TV programs? Any help greatly appreciated,,,Wilma at mallybet@roadrunner.com

Posted on Apr 1, 2014 4:30:48 PM PDT
My son has had his for a month. He has played on it with no issues this entire time until tonight. "Kindle Fire" is on the screen and won't let me do anything at all. Trying to charge over night and then will call. He is so sad :(

Posted on Jan 12, 2014 5:57:43 AM PST
pickering says:
mine was stuck like that for days i keep turning it on and off. finally i just held the power off button for a while until it went off wait a few min. and then turn it back on. it finally worked. this time i don't have to get a new one. ( when you have to get a new one they say that all your stuff will be saved but it wont it has happened to me before )
I have had 2 kindles

In reply to an earlier post on Mar 23, 2013 11:34:15 AM PDT
I'm having the same problem my kindle power's up after I have turned it off and getting ready to charge it... Now when I plug it in to charge the green light comes on, and then the orange light comes on and it goes out... I look and it has cut it's self back on.. My understanding is when the light is not on it is not charging... Just started having this problem this was a Christmas gift from my son and his gf... Don't know what is going on but It is not good that is for sure.

In reply to an earlier post on Mar 3, 2013 12:06:19 PM PST
Guy Tidwell says:
worked for me too- 15 second hold. Then I waited about 5 seconds before turning it back on.

In reply to an earlier post on Jan 18, 2013 3:07:40 PM PST
Jen says:
Thank you karen

Posted on Dec 26, 2012 8:15:44 PM PST
Alex Yates says:
My dad bought me the kindle for my birthday and one day i turn my kindle off for a few mins then i turn it on agian.it show a kindle fire loading screen then show half of a blue screen and went back to the kindle fire loading screen and its been going back and forth forever how do i fix it?

In reply to an earlier post on Dec 26, 2012 7:49:52 AM PST
June says:
Happen to me when out of the USA. I couldnt turn it off. Had to leave it on until the battery ran out. I recharged and it wasnt frozen anymore.

In reply to an earlier post on Dec 26, 2012 6:50:11 AM PST
K.ngjela says:
That happend to mine to, my sister said to press the green little button 20 secounds and then leave it alone. i left it for 3 hours and its not working. any advice?

In reply to an earlier post on Dec 26, 2012 6:46:42 AM PST
K.ngjela says:
Mine tooo!

Posted on Nov 29, 2012 10:02:48 PM PST
It worked holding the button down for 15 seconds thanks everyone for the tips now my kindle fire is working!

Posted on Nov 28, 2012 1:24:43 PM PST
yet another frozen kindle fire had for one hole week,tuned off whilst holding button for 15 seconds,seems to be woorking for now lest see for how long? luckly purshased from" rymans the stationers" so if all goes wrong i have someone to shout at.

In reply to an earlier post on Sep 14, 2012 11:27:06 AM PDT
J. Gibson says:
Thanks Jill! I really appreciate your comments. Its great to have others who have had the same issues with the KF, share their experiences with it. I feel the same way, once the problem is resolved I too will order another Fire. I loved it while it worked. There are definitely serious issues that have to be resolved, and hopefully have not just been overlooked in the development of their new KF's. I will wait a long while before I order another one, just to make sure that they have dealt with it properly before doing so. **FYI you forum pros...take this back to your leaders please, "there are problems that need to be addressed and fixed with the Kindle Fire!!"

In reply to an earlier post on Sep 14, 2012 8:45:56 AM PDT
jsh1120 says:
The following thread has resolved the issue for many users.

http://www.amazon.com/forum/kindle/ref=cm_cd_pg_pg1?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdThread=Tx3BVTWI4W8QESI

In reply to an earlier post on Sep 14, 2012 8:33:31 AM PDT
I pre-ordered a Fire the day I got an e-mail about it. It worked wonderfully for the first couple months while I was at my apartment in New York where I have a high speed cable modem and wireless router. I went to Florida for a three month stay at my mother's, who has DSL and a wireless router. I immediately began having problems. Called tech support and tried everything including a full reset. Problems continued. Amazon sent me a replacement. The replacement began freezing up immediately. Called tech support again and they had no new suggestions. I couldn't even get it to stay unfrozen long enough to turn the wifi off to see if that was the problem. Amazon offered to send a third but I declined. They were very good about refunding everything. Even offered to refund the apps I had bought but most of them work on my Android phone, which, incidentally worked fine at my mother's. When I took the two Fires to UPS to send them back the guy there said "Oh, we sent a couple of these back this morning." The fact that this forum exists and has had so many posts indicates that the Fire has significant problems with freezing. I keep hoping to see a notice that Amazon has a software upgrade that corrects this. If I do, I will order another Fire. Until then, I will continue using my 2nd generation Kindle.

In reply to an earlier post on Sep 14, 2012 8:02:49 AM PDT
J. Gibson says:
The new KF was owned for three weeks, it was during the two weeks following the original KF (five weeks total) that the replacements occurred. Like I said, obviously your experience and mine are completely different. You can quote all the percentages you want, and do your smell test, that doesn't change the facts of my experience. You don't need to be so condescending. I was not trying to fix the problem by myself. Amazon couldn't fix it, and yes I am well aware of how to properly reboot, without having to watch your YouTube clip. The fact that they have so many refurbished KF's is testimony enough to me. Find something more productive to do with your time than to try to discredit me.

In reply to an earlier post on Sep 14, 2012 7:19:19 AM PDT
Last edited by the author on Sep 14, 2012 7:22:11 AM PDT
jsh1120 says:
J. Gibson,

Assume for a moment that 5% of all KF's have the problem you've experienced. That's an absurdly high percentage but for the sake of argument let's assume that's the case. So what is the likelihood that you would have received THREE faulty KF's? That's easily calculated. Its .05*.05*.05 = .000125. That's 1.25 out of 10,000.

Does it occur to you that the chances you are doing something wrong or failing to reboot your KF on a regular basis is somewhat higher than that?

Furthermore, I'm somewhat puzzled by your comment that you "owned the KF" for "three weeks." But above you indicated you had it replaced three times. Three KF's in "two weeks"? Sorry, this doesn't pass the smell test.

I cited the YouTube video dealing with the Nexus 7 above simply to note that the problem you encountered is common among Android devices that are not rebooted on a regular basis. I would say the chances that you encountered that problem is far higher than the 10,000 to one chance that your received three faulty KF's.

In reply to an earlier post on Sep 14, 2012 6:52:41 AM PDT
J. Gibson says:
I did everything, step by step that the IT people had me do, including rebooting the KF, "properly", everytime. I had experts on the phone helping walk me through the process, so don't tell me it was my fault. I also "paid attention" to the apps I loaded, because the only ones on there were the ones that were preloaded. My experience, for the three weeks I owned the KF, has been definitely less than acceptable, and I will not be coming back for a time, at least until it appears they have addressed the issues. I want to love it, but I have been taught I can't yet. Your experience has not been mine, lucky you!

In reply to an earlier post on Sep 13, 2012 9:31:11 PM PDT
jsh1120 says:
And had you rebooted the KF properly and paid attention to the apps you were loading, you wouldn't have had to replace it the first time. As you can see from the link below, it happens to all Android devices that are not periodically rebooted.

http://www.youtube.com/watch?v=kSwnJyIshvo

Posted on Sep 13, 2012 9:08:55 PM PDT
J. Gibson says:
I did have it replaced, three times! (As I stated in my previous post.) After using each replacement for a time, they all started doing the same thing. The Kindle Fire has been notorious, as I have noted by other Kindle Fire users on-line, for having freezing issues.

In reply to an earlier post on Sep 13, 2012 7:47:30 PM PDT
J. Gibson: They do stand behind it. You could have had it replaced at no cost under the warranty coverage, but you choose to return it instead. What you are describing is not typical behavior, so if you think that's just how the Fire works, you're wrong. A replacement would have solved your problem.

In reply to an earlier post on Sep 13, 2012 7:39:36 PM PDT
B. mabe says:
worked for me thanks

In reply to an earlier post on Sep 7, 2012 2:01:16 PM PDT
J. Gibson says:
Yeah I returned my kindle fire after three weeks of use because it kept freezing up on me. It got very annoying while in the middle of a movie, checking e-mails, etc., to have to shut it down and restart it, only to have to repeat the process continuously throughout the day. They sent me three additional refurbished kindle fires, all of which had the same issues. I ended up returning all of them within a two week period. I wish amazon would be more supportive of the consumer and stand behind their own kindle fire products with serious issues. It's a little frustrating to have to pay a "restocking" fee when the product is at fault, not the consumer. I really enjoyed it while it worked though...seemed to be a great product, but I guess it was just too good to be true.

Posted on Sep 6, 2012 4:30:42 PM PDT
L. Huskey says:
Have been reading all of the posts for the Kindle Fire frozen screen problem, started looking for a solution when the weather map up and froze on me,

In reply to an earlier post on Sep 2, 2012 4:46:54 AM PDT
thanks this was very helpful and it did work mine froze up and nothing I did shut it down but this
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Discussion in:  Kindle forum
Participants:  339
Total posts:  460
Initial post:  Nov 16, 2011
Latest post:  Apr 6, 2015

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