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Fire won't connect to wifi


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Showing 1-11 of 11 posts in this discussion
Posted on Mar 28, 2014 1:11:22 PM PDT
Kevin says:
I had this problem with my son's kindle fire. Here is what worked for me: I went in to my router's settings under parental control/access. The kindle was listed and there was no restriction but it still wouldn't work. I clicked on add device, then clicked on all guest devices. The X next to the bars on the kindle disappeared, and it now connects. Hope this helps.

In reply to an earlier post on Feb 7, 2013 5:40:57 PM PST
C. Munoz says:
Thanks so much! I also tried resetting my router, entering my SSID/passcode again, etc... and they didn't work. I typed in the static settings as you listed and it works! You've saved me a lot of frustration. :-)

Posted on Dec 30, 2012 10:16:18 AM PST
JANK says:
I have had this type of No Internet problem with Apple products (Macbook, iPhones) and now my Daughter's Kindle Fire. My guess is these devices are having a DHCP problem that PCs don't have. Anyway if setting your Primary DNS to Google's 8.8.8.8 doesn't work (this was the Apple solution) then go to network settings and change from Dynamic to Static and enter the following:

IP 10.10.10.<a number above 20 to be sure>
Router usually 10.10.10.1
Submask 255.255.255.0
DNS1 8.8.8.8

From my experience and I have an IT background, it is NOT any upgrade or reset or anything but the network settings are screwed up. In laymans terms, the device is 'lost' and has no bearing on where to find a pointer (DNS) in the Internet. Good luck.

In reply to an earlier post on Dec 24, 2012 6:11:08 PM PST
Yes it was a hard reset. As soon as the fire restarted the wifi connected. Good luck I hope this works for you.

In reply to an earlier post on Dec 23, 2012 3:24:46 AM PST
"my husband told me to do that button thing that I did the last time my KK had problems. I took his advice and did a hard reset and it worked. I now have a wifi connection and no error messages"
Please explain this button thing for me! I have the exact same issue with my daughter's Kindle Fire and I want to try out your solution. What is the hard reset you speak of? Thanks, Annie

Posted on Dec 14, 2012 5:11:29 AM PST
J. Coker says:
We were having the same problem yesterday. All PC, Mac's and Kindles in the house were connecting without difficulty. The Kindle Fire HD was constantly disconnecting; the Fire is approximately 1 week old and this is our first instance of trouble. After resetting the router several times or reconnecting the Fire, we contacted Customer Service. We were told that this happens, so just reset the router when it does. Hopefully this is a glitch that they can fix!

Posted on Dec 14, 2012 4:57:41 AM PST
Thank you for your suggestions. I tried both of these things, but it still wouldn't work. In fact it just kept giving me error messages. I didn't know what else to do until my husband (who has never even touched either of my kindles) told me to do that button thing that I did the last time my KK had problems. I took his advice and did a hard reset and it worked. I now have a wifi connection and no error messages.

In reply to an earlier post on Dec 12, 2012 6:05:28 PM PST
You can either reset your router, which is the quickest, or re-enter your wi-fi info into the Fire.

To reset your router, do not just turn your router off.....unplug it from the power source for at least 60 seconds and then plug it back in and wait until all of the lights come on. (This will not affect your other devices)

Try to connect with your Fire again. Should work. If not, Click on add wi-fi. Enter SSID and passcode.

Posted on Dec 12, 2012 5:47:36 PM PST
Yes. It was working fine two days ago.

In reply to an earlier post on Dec 12, 2012 5:46:07 PM PST
SR, has it been connected previously?

Initial post: Dec 12, 2012 5:43:54 PM PST
My fire won't connect to my home wifi. The wireless networking message turns gray and nothing happens. The wifi is working because my iPad connects. Does anyone have any suggestions
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Discussion in:  Kindle forum
Participants:  7
Total posts:  11
Initial post:  Dec 12, 2012
Latest post:  Mar 28, 2014

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