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Fedex smartpost... aaaaagh!

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Showing 1-25 of 164 posts in this discussion
Posted on Jul 1, 2014 12:40:50 PM PDT
marixa says:
"Smartpost shipment" - I had no idea why all of a sudden my on target, so worth it 2 day prime deliveries were all of a sudden becoming a big problem. USPS managed to deliver a partial shipment. Unfortunately, the 30lb bag of dog food must have just been too much. After about 3 weeks of trying to coordinate delivery, the food was returned to My husband also has a pair of sneakers (ordered through PRIME) which have been sitting at the post office since last week. They told us it be would be delivered Saturday. NOPE!!! I was here all day.

Dealing with this is exhausting and now so not worth it. I wholeheartedly recommended PRIME to all my friends and now plan to drop it. The amount of time that I am spent tracking, talking to the post office, filling out redelivery is ridiculous.

Posted on May 29, 2014 10:57:56 PM PDT
U.R.Nuts says:

You did not pay me $100, so expect nothing from me - in two days or otherwise.


Posted on May 27, 2014 6:44:15 PM PDT
[Deleted by Amazon on May 27, 2014 10:52:15 PM PDT]

Posted on Jan 3, 2014 5:29:57 PM PST
Lew W. says:
Fedex Smartpost is not ready for prime time.

I do not know why Fedex has put their name to this unreliable service and am amazed that Amazon would would risk ruining their excellent reputation by using this shipping method

In reply to an earlier post on Dec 28, 2013 4:00:48 PM PST
[Deleted by the author on Dec 28, 2013 5:14:29 PM PST]

Posted on Apr 5, 2013 6:40:32 AM PDT
smoddelm says:
I haven't read all the posts in this thread (there are a lot!), but what I'd like is for Amazon to tell me when I'm ordering something with one-click what the shipping method will be. If it's "smart"post, I'll buy the item somewhere else. Amazon is not delivering on their 2-day delivery promise to Prime customers, and it's impossible for them to do so using this shipping method since the postal service doesn't guarantee a delivery time. I'm tired of not getting things on time, my neighbors getting them instead of me, etc. Not always, but often, I really need an item within the 2-day promise and it's useless to me to receive it late (for example, a gift I'm taking to a party, where I have to go to a store and buy a gift at the last minute because Amazon's chosen shipper didn't come through, and then deal with the hassle of returning the late item to Amazon). Another suggestion: if I have to return an item because it's late, Amazon pays me $5 for my trouble. That would end their use of this service in a hurry.

Posted on Mar 30, 2013 9:52:23 AM PDT
bigkirb1 says:
Smart post is a disaster for me because I have always used my physical address when ordering from Amazon, but I have a P.O. Box so my post office won't deliver to my physical address. I had literally 20 plus packages returned by the post office. I will not being using Amazon in the future if they continue to use this smart post nonsense!

Posted on Mar 11, 2013 7:28:41 AM PDT
Common Sense says:
Fedex Smartpost stinks!!!! My package was in Springfield MO Friday morning. If it had come regular fedex it would have been delivered Friday or I could have picked it up at Fedex Friday. Since it came smartpost I will not get it until Tuesday while it is at the crappy postal no-service for the weekend and an additional 2 business days. Now that Best buy is matching Amazon prices I will have to think about just going there to buy when I can and save myself the delays.

In reply to an earlier post on Feb 5, 2013 10:01:59 AM PST
B. Carter says:
The last time I got an "Attempted Delivery" notice was when I had been at home the entire day. I took the notice to the Post Office and requested the package. After the Clerk went and checked and told me they did not have it, I asked to speak with the Supervisor. Lo and behold, the Supervisor found it. I would suggest contacting the local Post Office. Fortunately I only live about four miles from the PO. I am convinced that 99% of the problems associated with SmartPost are caused by the USPS.

In reply to an earlier post on Feb 5, 2013 9:23:48 AM PST
I ordered the last Robert Jordan book in november (preorder). It was sent fedex by amazon who then gave it to the post office to deliver. I live in a community where every house has a mailbox and they have 2 locked boxes there for the post office to put packages in. Also I do not work and am home all day. The usps website said they 'attempted' delivery, how do you attempt delivery with a post office approved mailbox?
I used the 'contact us' button and asked amazon for a refund or a book, we will see if when they reply.

In reply to an earlier post on Dec 12, 2012 5:29:34 PM PST
B. Carter says:
Not very long ago I was waiting for (and tracking) a SmartPost shipment. The USPS website indicated that is had arrived at the local Post Office and I expected delivery the following day. Much to my surprise I found one of those little "Attempted Delivery" slips in my box. Both my wife and I had been home the entire day and both of our vehicles were in the driveway. The next morning I took the information that I had printed from the USPS website and went to the Post Office. The clerk at the counter took the info and was gone just over ten minutes and came back to tell me the package was not there. I asked to speak with the supervisor. This person told me that if the clerk couldn't find it, it probably hadn't arrived yet. I then asked her why I had received the "Attempted Delivery" notice. After I showed her the slip she went into the back room, performed a miracle, and returned with my package. No apologies offered. Whenever I hear of SmartPost problems I usually attribute it to the USPS.

In reply to an earlier post on Dec 12, 2012 10:41:34 AM PST
quilt lover says:
Yeah, weird. I know amazon would immediately ship another item if the first one is lost. It is really easy to contact them, I don't know if she ever did.

In reply to an earlier post on Dec 12, 2012 10:37:12 AM PST
Dog Lover says:
But she is "blaming" Amazon. She said she wouldn't do business with them.

I haven't seen where she discussed this with them at all.


In reply to an earlier post on Dec 12, 2012 10:35:18 AM PST
quilt lover says:
I'd be willing to bet my last pair of shoes that the post office is the culprit in this fiasco. So what if the guy apologized, that doesn't mean the box isn't sitting off in a back room, or worse, in someone else's mailbox.

In reply to an earlier post on Dec 12, 2012 10:33:45 AM PST
Last edited by the author on Dec 12, 2012 12:57:03 PM PST
Dog Lover says:
What did Amazon say when you talked to them? Whenever I've reported similar issues, Amazon sent the products next-day delivery at no additional charge to me asking only that I return the original order when/if it arrived.


In reply to an earlier post on Dec 12, 2012 10:30:35 AM PST
Suzannah says:
I have been waiting on a package from FedEx Smartpost to my post office. I called the post office, they gave me the electronic file number and 11 packages were delivered, 22 were not, still waiting 8 days later. The post office told me FedEx is saying they delivered to the post office however they really have not....They can't find the package. Good luck with your delivery, not sure what I'm going to do but I will not be ordering anything from Amazon the rest of the Christmas season because I cannot wait around for children's gifts who expect them on Christmas morning. Worse customer service from Amazon and Fedex ever. Post office was extremely helpful and he apologized about 10 times for the inconvenience. It's not his fault.

In reply to an earlier post on Dec 3, 2012 12:34:02 PM PST
HI, yes, all the items were prime eligible - I do reallize that not all items are "prime eligible" but, these were

In reply to an earlier post on Dec 1, 2012 11:40:02 PM PST
U.R.Nuts says:

I am curious why you want USPS to forward your magazines for the upcoming months? Why don't you simply notify the magazines of your current mailing address and use that rather than forwarding?

And you asked: "Why did USPS even deliver a package to the address where I formerly lived"

I am wondering why you entered the shipping address of the place you formerly lived. When you purchased the item wouldn't it be better to use the address of where you actually want the package delivered?

Just curious . . .

Posted on Nov 30, 2012 10:26:30 AM PST
Last edited by the author on Nov 30, 2012 10:29:54 AM PST
ILikeTurtles says:
When I joined Prime last week, I made sure I only used Amazon shipped, Prime 2-Day shipping. My orders reflects this, no third parties and I most definitely did choose 2-Day shipping. Amazon shipped it FedEx SmartPost and now tracking stopped on Monday (5 days ago) at my local PO (who stated they are in limbo because they forwarded the packages somewhere, where I do not know, I've lived here for 5 years and have no plans to move).

I still haven't gotten my packages, today is the 8th day, I contacted Amazon again and am awaiting a reply. But it is the truth, Amazon uses FedEx SmartPost for 2-Day shipping now, the fact that this is the same as Super Saver tells me Prime is a ripoff. Who the hell pays $80 a year for free standard shipping via FedEx SmarPost?!

I ordered an iPod from China 4 days ago, standard shipping, it got here today, the 2 packages sent via UPS got here Monday, I'm sorry but this is BS and Amazon should be ashamed to be misleading their Prime members.

In reply to an earlier post on Nov 30, 2012 8:01:08 AM PST
B. Carter says:
As we speak, I am awaiting a package shipped by Smartpost from Amazon. Yesterday the USPS website indicated that my package had arrived at my hometown Post Office at 0927am. Today the same website says that it has received electronic receipt for a pending hand off. Hello?

In reply to an earlier post on Nov 30, 2012 6:47:34 AM PST
Last edited by the author on Nov 30, 2012 6:50:42 AM PST
Right, you can see everything when it is in the hands of Fedex, but when it is given to USPS a haze descends. Fedex is at the mercy of USPS for tracking after the hand-off. Though USPS had already had my change of address for two weeks, it took two days longer for USPS to get it across Indianapolis than it did for a new order to be processed and to arrive from Kentucky. In the meantime it was impossible to learn the status of the parcel, aside from the bogus "returned" in tracking. Why did USPS even deliver a package to the address where I formerly lived when they had a change of address on file?

In reply to an earlier post on Nov 30, 2012 6:39:03 AM PST
To put it simply, the U.S. Postal Service was too busy with that thumb up their ass when FedEx and UPS sped by.

In reply to an earlier post on Nov 30, 2012 6:37:55 AM PST
sailorwind says:
You can determine it precisely from your explanation. The Fedex Smartpost portion is very well documented online. I can tell how long it takes them to take it from the Amazon distribution center all the way up until they transfer it to USPS. I can see all the places AROUND me they move it to before handing it to USPS. It normally isn't even handed off to USPS until after the shipping estimate tail end has passed. USPS may track horribly online, but every time I have it at my mailbox within 24 hours of Fedex indicating that the package has been transferred to USPS. If they get it to them in the morning I often have it that same day.

In reply to an earlier post on Nov 30, 2012 6:36:44 AM PST
Because I have decades of experience with Fedex and a lifetime of experience with USPS. A few weeks ago a postal carrier told me that the situation was so bad that he had suggested that they remove the word "Service" from U.S. Postal Service. I submitted a change of address during my recent move, and I note that the USPS confirmation said it would take up to 2 months for magazines and such to be forwarded to my new location. USPS is a money-wasting monopoly, while Fedex is in fierce competition with UPS and other alternatives. Centuries of economic history inform us that competition breeds quality.

In reply to an earlier post on Nov 30, 2012 5:56:13 AM PST
Jazzy_Jeff says:
The only time Amazon has sent me packages using Fedex Smartpost is when they are shipping it from my local distribution center here in Phoenix. So it always comes on time.
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