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Battery "?" Problem

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In reply to an earlier post on Nov 9, 2012 3:36:28 AM PST
The ? over the battery says that there is a battery issue. It could be a couple of things causing this. Since you didn't state which Kindle you have, I can only guess.

Since you've done the hard reset, I suggest a call to Kindle support. They will know which Kindle you have and what the possibilities are for it. If it is unfixable, they often offer a replacement at a reduced rate which may be something to look at.

Usually the batteries last a lot longer than 2 years. Why you are having problems, I don't know.

Kindle support can be reached by clicking help at the top or bottom of the page and then the contact us button on the next page. I do recommend using the phone option for the quickest response.

Initial post: Nov 9, 2012 3:12:46 AM PST
mess4mom says:
My kindle has a ? Over the battery. It will not stay turned on and won't charge while plugged in. What now. I have tried the hold the power button down for twenty seconds thing and that is not working. I have not even had this thing for 2years. Very sad.
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Discussion in:  Kindle forum
Participants:  2
Total posts:  2
Initial post:  Nov 9, 2012
Latest post:  Nov 9, 2012

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