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netflix not working kindle fire

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Showing 1-25 of 167 posts in this discussion
In reply to an earlier post on Jul 20, 2015 9:52:18 AM PDT
Coz says:
Can't really help without more info from you. Kind of Kindle? How long has then been happening? Does Netflix work on other devices or computers on your network? Any changes to you network or modem? What steps have you taken to troubleshoot the problem? Have you taken your device to another network to see if Netflix works okay on that Network? We simply need more info.

Posted on Jul 20, 2015 9:16:11 AM PDT
Marcia Huff says:
My Netflix is not working says -2 and freezes.

Posted on Jun 16, 2015 9:25:52 AM PDT
Mary says:
Contact amazon and see if they can help. Have you tried uninstalling and reinstalling the app? Mary

Posted on Jun 16, 2015 9:20:54 AM PDT
What is happening. 2 nights ago I powered on and went to my app page, FB and email open up, but for the first time ever Netflix would not open. My Internet Connection and WIFI are working fine. Mary K.

In reply to an earlier post on Jun 16, 2015 9:17:19 AM PDT
It's a 7" Plain old Kindle (NOT HD) from several years ago. Maybe 7 years.

In reply to an earlier post on Jun 16, 2015 5:49:17 AM PDT
Mary says:
Which kindle and what exactly is happening? Mary

Posted on Jun 16, 2015 5:44:11 AM PDT
can't use netflix on my kindle as of last night; so kindle and netflix are useless to me now

Posted on Feb 14, 2015 12:04:34 AM PST
L. Burns says:
I went to the app store to download the netflix app but it doesn't show up on my device or my cloud app list. I even went back to the app store to see if it didn't download properly. It says I have it but it's still not showing up on my list.

In reply to an earlier post on Feb 1, 2015 7:14:13 AM PST
Coz says:
What steps have you taken to troubleshoot? Have you cleared the data under applications for Netflix? If not do a forced stop clear the data and start the Netflix app again.

Posted on Feb 1, 2015 7:01:22 AM PST
My kindle fire HD plays sound from netflix videos, but not the video itself. Any ideas?

In reply to an earlier post on Dec 30, 2014 1:42:50 PM PST
Coz says:
Using the same network for Netflix, try using another device (computer or smart TV, smart phone) to see if Netflix is the problem. This does not sound like a Kindle problem, but rather a connection situation. Right now Netflix may be having a high volume of users since it is the holidays and lots of people are home. Troubleshoot using other devices and perhaps reset your router. Another point to try would be to use a friend's network and your Kindle to try to access Netflix. Remember, Netflix is a website. You may want to clean the internet cache of your Kindle, too.

In reply to an earlier post on Dec 30, 2014 1:21:56 PM PST
When I click on Netflix to get movies the circle keeps spinning and nothing happens. Iv'e never had trouble with Netflix before and I watch several movies a day and night. Help
Suzie Stevens

In reply to an earlier post on Oct 21, 2014 3:49:39 PM PDT
I was able to disconnect from my router and force a connection to the wifi on my phone. Came right up. Then I disconnected from my phone and forced a connection to my wireless router again - and it worked! I don't know how LONG, but it worked!

In reply to an earlier post on Sep 8, 2014 9:11:09 PM PDT
Go to settings then applications and clear the cache in the Netflix app. You can also try to reboot the router.

In reply to an earlier post on Sep 8, 2014 8:40:58 PM PDT
Last edited by the author on Sep 8, 2014 8:42:03 PM PDT
Coz says:
Jody, don't ditch the Kindle yet. How much troubleshooting have you done? Normally I would suggest contacting Amazon, but from my recent problem with Netflix and the Kindle it would be futile at this point.

Since I became quite adept in troubleshooting this device and the app, let me suggest a few things. Please let me know if you have tried any of the things I suggest here. First, you say she can access the app and it works fine until she turns it off. Do you mean it is powered down or it goes to sleep? Yes, that could be important. If it is powered down, it may not have established a connection to the Wi-Fi when she clicks the app. Try going to the Wi-Fi tab in the Kindle and stop the Wi-Fi and immediately log into the Wi-Fi again then go to the Netflix App. This beats uninstalling the app and clearing the cache, etc.

Secondly, have you taken the Kindle to access another network? You must follow the same routine on the second network as on your home network. If the Kindle is powered down, you must do that. If the Kindle reacts the same way on the new network, it is almost certainly the Kindle and should be reported to Amazon. If it does not and works as desired, it is most certainly a problem with your home network (most likely the router) causing the problem.

If your internet service provider furnished the router, you will have to contact them for a replacement. If you have furnished your own router, consider a replacement router (NOT A CISCO because it has issues with the Netflix App).

May I suggest trying another network first. This will provide needed information as to whether it is the Kindle or your network which is vital in knowing in order to offer more suggestions if necessary. Please post what you try and the end results of your troubleshooting.

Posted on Sep 7, 2014 1:06:29 PM PDT
Mary says:
Which kindle fire does she have? I don't have that problem on my 2nd generation one or my HD one I got a few months ago. Does she have the latest version of the app, it's white in color now not red. Mary

Posted on Sep 7, 2014 10:36:26 AM PDT
My mom has a Kindle and downloaded the Netflix app. She watches it a lot. Turns it off and then later goes back to watch it, and it says it is not connected to the is. We have had to delete app. Reinstall app put in password, it plays fine again, then she turns it off again later, and it's the same ole story.....and this has been happening for awhile. It's very frustrating. You should be able to turn off devise, and come back later and use apps. It only happens on Netflix also. And we have been down the road with shutting down completely, removing app, reloading app.....she's starting to hate the Kindle!

In reply to an earlier post on Aug 4, 2014 11:56:43 AM PDT
Coz says:
Linda W., for more reading on this topic and information on others who have experienced this problem, go to:

This is another thread on the same issue, but full of info for you.

In reply to an earlier post on Aug 4, 2014 11:50:40 AM PDT
Coz says:
Mary, no apologies needed. You could have read it with a magnifying glass and you would have not known either way. The name is nondescript and my friends have just always called me that. I rarely reveal my gender in posts on forums because years ago people would not take you seriously if you were female when providing advice for technical support (this was when I was editing video). It was when I was on a video forum and another poster wrote he felt he knew me so well (from our technical conversations) and if I was ever in Scotland I should ring him up and we'd go to the local pub for a pint of ale. That's when I finally had to tell them I was female and married. Most people just assume technical info/support comes from men...not so these days.

In reply to an earlier post on Aug 4, 2014 11:37:54 AM PDT
Coz says:
Linda, fudging the date/time on the Kindle is futile. I even tried fudging the router's time to see if that would work. Nada. I tried every conceivable method and then some, but nothing worked. Please read all my previous posts to see the troubleshooting steps I took. I did so much footwork for Netflix and Amazon that they should by me new shoes.

In short, if you have a Cisco router, that is the problem. For lack of a better description, it sort of does a DoS (denial of service) with the Netflix App. All your other devices (smart TVs, computers, phones, etc.) will/should still work with is the App for the Kindle from Amazon that will not. If you want to get Netflix on your Kindle Hd/HDX, you will have to switch your router.

Posted on Aug 4, 2014 11:33:26 AM PDT
Mary says:
Oops my apologies for not reading better. Mary

In reply to an earlier post on Aug 4, 2014 11:25:41 AM PDT
Coz says:
Mary, Coz is a she not a he...LOL...and thanks for the credit.

In reply to an earlier post on Aug 4, 2014 9:39:43 AM PDT
LINDA W. says:
Thanks Mary .. just finally realized that!

In reply to an earlier post on Aug 4, 2014 9:34:42 AM PDT
LINDA W. says:
I am SO hearing you!! We switched to CISCO router to get highest speed, and the same day Netflix quit working on my Kindle -- but not any of the cellphones, or the 4 computers in the house were affected. Thanks for all your hard work. I'm now going to "fudge" the time on the Kindle ... IF I can ...

In reply to an earlier post on Aug 4, 2014 9:28:36 AM PDT
Mary says:
Joy start a new post of your own. This is about the netlfix app not working on the kindle, not hooking the kindle up to the TV. Mary
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Discussion in:  Kindle forum
Participants:  65
Total posts:  167
Initial post:  May 17, 2012
Latest post:  Jul 20, 2015

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