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Customer Discussions > Kindle forum

Problems w/ WiFi connection on Kindle Fire?


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Showing 1-25 of 902 posts in this discussion
Posted on Jun 20, 2016 3:46:49 PM PDT
Last edited by the author on Jun 20, 2016 3:47:09 PM PDT
Lukrecja says:
Keeps dropping wi-fi. And shuts down at random. This device is simply annoying recently!!! No fixes in sight....

Posted on Jun 6, 2016 8:49:03 PM PDT
Why would you want to do that? It's the internet. You can always turn it off.

Posted on Jun 6, 2016 7:01:52 PM PDT
I would like to know how to get rid of WiFi.

Posted on Mar 17, 2016 3:50:22 PM PDT
C. L. Bush says:
Received new Fire HD 8. Comparing it to my 3 year old Fire 8.9 the new one's internet connection is much weaker. Even losing the connection often. Why?

I rely on this kindle too much, I'm going to need to return it and keeping using my old kindle if I can't get a resolution.

Posted on Mar 17, 2016 3:50:06 PM PDT
[Deleted by the author on Mar 17, 2016 3:50:37 PM PDT]

In reply to an earlier post on Feb 18, 2016 1:06:40 PM PST
Try it when there are fewer other devices on the network.

Posted on Feb 18, 2016 12:40:38 PM PST
JimH says:
My Fire HD 10 connects flawlessly to my home wifi. However, it will not connect to my daughter's wifi router. It's signal strength indicator goes from "0" to "5" bars back and forth. From no signal to full strength. It keeps trying to "authenticate" but fails to connect. Any other device in the room shows a steady, strong signal. Anyone else have this happen??

Posted on Jan 24, 2016 9:03:17 PM PST
Mary Kay says:
Thank you this worked!

In reply to an earlier post on Jan 11, 2016 6:26:53 AM PST
SAME THING. I THINK YOU GET WHAT YOU PAY FOR.

In reply to an earlier post on Jan 9, 2016 5:53:10 PM PST
Last edited by the author on Jan 9, 2016 5:58:24 PM PST
Joan S says:
Change router to channel 1 (I put the other channel on 161). Worked for me!

In reply to an earlier post on Jan 9, 2016 5:51:44 PM PST
[Deleted by the author on Jan 9, 2016 5:56:24 PM PST]

In reply to an earlier post on Jan 9, 2016 8:21:16 AM PST
Fran West says:
I have the same problem with Kindle Fire HD7 received yesterday.

In reply to an earlier post on Dec 27, 2015 5:54:56 AM PST
Zen Xen says:
Changing the channel did not work.

In reply to an earlier post on Dec 27, 2015 5:52:03 AM PST
Zen Xen says:
Did that. The problem returned.

Posted on Jan 25, 2015 6:09:10 AM PST
H. Johnson says:
Any solution to WIFI switch stops working issue. WIFI was working and then is gone and you cannot turn on the WIFI switch which defaulted to "off". Hard re-boot helps only sometimes?

In reply to an earlier post on Jan 4, 2015 12:56:16 PM PST
Rob says:
One thing about tablets is, they struggle with wifi passwords that have characters other than numbers on them. Change your password to just numbers and it should work

In reply to an earlier post on Nov 17, 2014 4:08:53 AM PST
K. Rowley says:
"Here was the fix that finally worked: The internet provider had to reset the channel they were connecting me to, from channel #11 to channel #1. Seems all other devices aren't as effected by the interference of weaker channels but the Kindle is more sensitive to the disruption."

That sounds a lot like the problem I'm having connecting to internet via WiFi with my Kindle Fire HD at work. All other devices can access the internet via wifi with no problems - ipads, touchpads, phones, android tablets - just not anyone's Kindle Fires. But every now and then one will start working. I've noticed that happens only when the IP address is assigned to channel 1 - if one from any other channel is assigned you get the 'X' symbol next to the WiFi indicator and can't access internet.

Talked to Amazon's techs and they consider that being a router problem and not something wrong with the Kindle. The router customer service people see it the other way. So no help from either side.

Best you can do is try connecting disconnecting till you get an IP address on channel one.

Posted on Nov 16, 2014 8:02:40 PM PST
bern says:
Authentication problem with Kindle Fire

In reply to an earlier post on Oct 25, 2014 11:37:55 AM PDT
Yes, indeed. I'm quite certain lots of others found "Just re-set my Kindle Fire 2nd generation back to factory default. Didn't work. This is so damn aggravating that Amazon hasn't bothered to freaking fix this issue!!!" this to be extremely helpful, coming from someone who can't find a Help link without, you know, help.

Posted on Oct 25, 2014 11:34:34 AM PDT
Last edited by the author on Oct 25, 2014 11:37:05 AM PDT
Nina says:
Dump and Run? What do you call your post then, helpful? Polite? Productive in ANY way? My post was to share another failed attempt so that others would know it also didn't work. Then if you took the time to read my subsequesnt posts - you will see my contributions provided much more than your lame snarky comments... sweetie, NOT!

In reply to an earlier post on Oct 25, 2014 11:30:50 AM PDT
I'm not the one who did a dump and run instead of asking for help, or the one violating the forum guidelines. Best of luck to ya, sweetie.

In reply to an earlier post on Oct 25, 2014 11:26:07 AM PDT
Nina says:
If you have not solved your issue with this - please read my post above from today on what fixed it for me.

Posted on Oct 25, 2014 11:19:50 AM PDT
Last edited by the author on Oct 25, 2014 11:20:36 AM PDT
Nina says:
I finally found a number for tech help with Amazon. 866-321-8851. After discovering I had two networks listed on my wifi account - I then had to contact my internet provider tech help dept. Upon doing this, we eliminated one of my accounts and after that the Kindle was still not connecting. All the same actions from the past were done to resolved it yet none were still helping. The internet provider was at least now able to move onto my original issue since the multiple wifi accounts was obviously not the problem.

Here was the fix that finally worked: The internet provider had to reset the channel they were connecting me to, from channel #11 to channel #1. Seems all other devices aren't as effected by the interference of weaker channels but the Kindle is more sensitive to the disruption. So call your internet provider and ask for a stronger channel connection.

In reply to an earlier post on Oct 25, 2014 9:45:18 AM PDT
Last edited by the author on Oct 25, 2014 9:48:50 AM PDT
Nina says:
After going to the support for my device page - it does not provide any tech support contacts. So I used the search on that page and it gave me their "Mayday" tech support. Mayday is available 24 hours a day, seven days a week, 365 days a year for free. Mayday button from Quick Actions is only available for Kindle Fire HD, Fire HD 6 and Fire HD 7 which my device is none of those and also requires an internet connect that I do not have anyway. Next I went to their link "Let us help you" which took me back to "Manage my Device" page. None of the tabs provides any assistance: "Your Content", "Your Device", "Settings". This was all after I visited the "Fire & Kindle Support" link which only listed these options which also none provided any assistance upon going to them:

Giving Kindles and Kindle Content as Gifts
Quick Fix: Slow or Frozen Screen
Kindle for Business and Education
Help Managing Your Kindle Library
Kindle Returns
Send Documents and Web Pages to your Kindle
Kindle Terms, Warranties and Notices

So you tell me, smarty pants, how then do I contact them to even tell anyone of my issue? If you have a direct link or contact number, that would have been more helpful than your snarky response. I will now attempt jumping through the hoops of their general contact page - we'll see how much this company respects their customers but I am not holding my breath.

https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510

In reply to an earlier post on Oct 25, 2014 9:25:43 AM PDT
Does amazon know you're having a damn freaking aggravating issue?
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Discussion in:  Kindle forum
Participants:  521
Total posts:  902
Initial post:  Nov 15, 2011
Latest post:  6 days ago

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