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Problems w/ WiFi connection on Kindle Fire?


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In reply to an earlier post on Nov 17, 2014 4:08:53 AM PST
K. Rowley says:
"Here was the fix that finally worked: The internet provider had to reset the channel they were connecting me to, from channel #11 to channel #1. Seems all other devices aren't as effected by the interference of weaker channels but the Kindle is more sensitive to the disruption."

That sounds a lot like the problem I'm having connecting to internet via WiFi with my Kindle Fire HD at work. All other devices can access the internet via wifi with no problems - ipads, touchpads, phones, android tablets - just not anyone's Kindle Fires. But every now and then one will start working. I've noticed that happens only when the IP address is assigned to channel 1 - if one from any other channel is assigned you get the 'X' symbol next to the WiFi indicator and can't access internet.

Talked to Amazon's techs and they consider that being a router problem and not something wrong with the Kindle. The router customer service people see it the other way. So no help from either side.

Best you can do is try connecting disconnecting till you get an IP address on channel one.

Posted on Nov 16, 2014 8:02:40 PM PST
bgrove1 says:
Authentication problem with Kindle Fire

In reply to an earlier post on Oct 25, 2014 11:37:55 AM PDT
Yes, indeed. I'm quite certain lots of others found "Just re-set my Kindle Fire 2nd generation back to factory default. Didn't work. This is so damn aggravating that Amazon hasn't bothered to freaking fix this issue!!!" this to be extremely helpful, coming from someone who can't find a Help link without, you know, help.

Posted on Oct 25, 2014 11:34:34 AM PDT
Last edited by the author on Oct 25, 2014 11:37:05 AM PDT
Nina says:
Dump and Run? What do you call your post then, helpful? Polite? Productive in ANY way? My post was to share another failed attempt so that others would know it also didn't work. Then if you took the time to read my subsequesnt posts - you will see my contributions provided much more than your lame snarky comments... sweetie, NOT!

In reply to an earlier post on Oct 25, 2014 11:30:50 AM PDT
I'm not the one who did a dump and run instead of asking for help, or the one violating the forum guidelines. Best of luck to ya, sweetie.

In reply to an earlier post on Oct 25, 2014 11:26:07 AM PDT
Nina says:
If you have not solved your issue with this - please read my post above from today on what fixed it for me.

Posted on Oct 25, 2014 11:19:50 AM PDT
Last edited by the author on Oct 25, 2014 11:20:36 AM PDT
Nina says:
I finally found a number for tech help with Amazon. 866-321-8851. After discovering I had two networks listed on my wifi account - I then had to contact my internet provider tech help dept. Upon doing this, we eliminated one of my accounts and after that the Kindle was still not connecting. All the same actions from the past were done to resolved it yet none were still helping. The internet provider was at least now able to move onto my original issue since the multiple wifi accounts was obviously not the problem.

Here was the fix that finally worked: The internet provider had to reset the channel they were connecting me to, from channel #11 to channel #1. Seems all other devices aren't as effected by the interference of weaker channels but the Kindle is more sensitive to the disruption. So call your internet provider and ask for a stronger channel connection.

In reply to an earlier post on Oct 25, 2014 9:45:18 AM PDT
Last edited by the author on Oct 25, 2014 9:48:50 AM PDT
Nina says:
After going to the support for my device page - it does not provide any tech support contacts. So I used the search on that page and it gave me their "Mayday" tech support. Mayday is available 24 hours a day, seven days a week, 365 days a year for free. Mayday button from Quick Actions is only available for Kindle Fire HD, Fire HD 6 and Fire HD 7 which my device is none of those and also requires an internet connect that I do not have anyway. Next I went to their link "Let us help you" which took me back to "Manage my Device" page. None of the tabs provides any assistance: "Your Content", "Your Device", "Settings". This was all after I visited the "Fire & Kindle Support" link which only listed these options which also none provided any assistance upon going to them:

Giving Kindles and Kindle Content as Gifts
Quick Fix: Slow or Frozen Screen
Kindle for Business and Education
Help Managing Your Kindle Library
Kindle Returns
Send Documents and Web Pages to your Kindle
Kindle Terms, Warranties and Notices

So you tell me, smarty pants, how then do I contact them to even tell anyone of my issue? If you have a direct link or contact number, that would have been more helpful than your snarky response. I will now attempt jumping through the hoops of their general contact page - we'll see how much this company respects their customers but I am not holding my breath.

https://www.amazon.com/gp/help/customer/contact-us/ref=hp_gt_comp_cu?ie=UTF8&nodeId=508510

In reply to an earlier post on Oct 25, 2014 9:25:43 AM PDT
Does amazon know you're having a damn freaking aggravating issue?

Posted on Oct 25, 2014 9:24:06 AM PDT
Nina says:
Just re-set my Kindle Fire 2nd generation back to factory default. Didn't work. This is so damn aggravating that Amazon hasn't bothered to freaking fix this issue!!!

In reply to an earlier post on Sep 18, 2014 2:42:08 PM PDT
Jo says:
Please help me. The suddenlink authorization failed.

In reply to an earlier post on Aug 2, 2014 10:15:35 AM PDT
I know its been a long time...but why post if you dont have a problem

In reply to an earlier post on Aug 2, 2014 10:15:35 AM PDT
I know its been a long time...but why post if you dont have a problem

Posted on Jul 10, 2014 6:20:25 PM PDT
mistress says:
We have two kindle fires (one for each kid). There are no issues with one of the fires and the other frequently drops wifi connection and won't pick it back up. I'm actually dealing with that issue as I sit here. It's been a constant battle with the silly thing. Wifi turns itself off, drops connection, or authentication problems constantly. No matter what we do it still happens I'm to the point if it wasn't a gift from my kid's grandmother and so important to my kid that I'd just throw it in the trash.

Posted on Jun 24, 2014 7:10:01 PM PDT
I bought the Amazon Fire TV and had problems connecting wirelessly so I sent it back and they sent me a new one and I immediately had the same problem. I do not have problems with any other device connecting wireless (Laptops, Tablets, Roku, Kindle Fire) its just the Fire TV. Amazon needs to fix this bug asap.

Posted on Mar 29, 2014 2:50:28 PM PDT
when i shut down my kindle fire and turn it on it goes real slow and the light that flashes over the words stop for seconds at a time. It takes longer to get to the home screen where i can unlock my kindle but when it gets there i try to unlock my kindle but it freezes and it wont let me unlock it, and i try to deregister it but it wont deregister, it's been doing it for two days now and I've done everything it told me to do and it still doesn't work.

Posted on Mar 19, 2014 10:04:18 AM PDT
rjv001x says:
my Kindle connects to my wifi without a problem, however, it does not hold the web pages for more than 5 seconds. Seems to have some very fast time-out for the web pages.

Posted on Mar 17, 2014 6:57:19 AM PDT
K. Porter says:
we have 2 Fires and experienced the similar problems. The solution provided by Namaste worked perfectly for both devises and stay connected without fail. Re-posting this approach below if anyone would like to try it--Chas
I had the same problems when I received my KF yesterday. Wifi connection kept dropping constantly. Spoke with a very patient and helpful tech support rep and the problems are now resolved. I already had the latest version of the KF software, so that wasn't the issue. He told me to unplug my modem and at the same time hold down the power button on my KF for about 30 seconds. Then I plugged in my modem again, my KF rebooted, and now my Wifi is working perfectly. Seemed like this was needed for the modem to recognize the new device, or something to that effect.
Other people's modems and system configurations may be different, but in my case this simple solution worked well

In reply to an earlier post on Mar 6, 2014 12:04:09 PM PST
Brian Herro says:
I got mine working by switching the security on my router to a WEP key rather than WPA2. It worked!

In reply to an earlier post on Mar 5, 2014 9:14:18 AM PST
M. Quaranto says:
That symbol means that you are connected wirelessly to the router, but there is no Internet connection from the modem. I believe it can also mean that you haven't signed in yet on a connection that requires sign in. Is this happening in different places? If it is only one network I would first try resetting the modem. Are other devices able to connect to the Internet?

Posted on Mar 4, 2014 9:13:26 PM PST
Hi all,

I got my Kindly Fire HD yesterday and started facing the Wifi Issue. I have tried factory reset suggestion given in the below threads and the current state is that I am able to see Wifi connections. The device connects successfully and shows connected also in the Wifi Connections screen. But the small status on the top right shows a cross for Wifi and while trying to connect to any webpage, it says not connected.

Any suggestions.

Thanks
John

Posted on Feb 28, 2014 10:16:01 PM PST
This worked for me. Preface: in setting, no wifi devices were even "available" to select for me.

Step 1: in settings, which is page 2 for my device, setup and turn on password in section entitled "Device Password". You must turn on password.

Step 2: turn device off (put into sleep mode).

Step 3: turn device back on (wake it up)

Step 4: you must now enter password. Enter "resetmydevice" as your password (regardless of what it really is).

This will reset the device back to factory default settings and when it turns back on, it should AT LAST recognize your wifi device and ask for its password as you reinitiate the entire setup process.

This should do it.

Everything will go back to factory setting but no biggie. All you download should be there within seconds of getting your wifi connection. Just go back into setting to tweek things to your liking which probably includes turning back off "device password".

In reply to an earlier post on Feb 23, 2014 4:22:27 PM PST
M. Quaranto says:
Have you tried the kindle at any other location (a different network)? You may have to do a factory restore, but if I were you I would contact amazon first to see if they have any other steps to try first. The factory restore is a pain.

In reply to an earlier post on Feb 23, 2014 12:56:02 PM PST
Earl Eidem says:
I have reset the device several times with no avail. And yes the WiFi is working as this computer is on it as is the TV. Both working fine. It is like the antennae on Kindle is not connected.

In reply to an earlier post on Feb 23, 2014 12:20:39 PM PST
M. Quaranto says:
Earl, have you tried resetting? Hold the power button down for about 20 seconds and then turn the kindle back on. That fixes a lot of problems. Are other devices connecting to wifi right now? Could be the router that needs to be reset.
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Discussion in:  Kindle forum
Participants:  510
Total posts:  886
Initial post:  Nov 15, 2011
Latest post:  Nov 17, 2014

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