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Problems w/ WiFi connection on Kindle Fire?

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Showing 1-25 of 875 posts in this discussion
In reply to an earlier post on Aug 2, 2014 10:15:35 AM PDT
I know its been a long time...but why post if you dont have a problem

In reply to an earlier post on Aug 2, 2014 10:15:35 AM PDT
I know its been a long time...but why post if you dont have a problem

Posted on Jul 10, 2014 6:20:25 PM PDT
mistress says:
We have two kindle fires (one for each kid). There are no issues with one of the fires and the other frequently drops wifi connection and won't pick it back up. I'm actually dealing with that issue as I sit here. It's been a constant battle with the silly thing. Wifi turns itself off, drops connection, or authentication problems constantly. No matter what we do it still happens I'm to the point if it wasn't a gift from my kid's grandmother and so important to my kid that I'd just throw it in the trash.

Posted on Jun 24, 2014 7:10:01 PM PDT
I bought the Amazon Fire TV and had problems connecting wirelessly so I sent it back and they sent me a new one and I immediately had the same problem. I do not have problems with any other device connecting wireless (Laptops, Tablets, Roku, Kindle Fire) its just the Fire TV. Amazon needs to fix this bug asap.

Posted on Mar 29, 2014 2:50:28 PM PDT
when i shut down my kindle fire and turn it on it goes real slow and the light that flashes over the words stop for seconds at a time. It takes longer to get to the home screen where i can unlock my kindle but when it gets there i try to unlock my kindle but it freezes and it wont let me unlock it, and i try to deregister it but it wont deregister, it's been doing it for two days now and I've done everything it told me to do and it still doesn't work.

Posted on Mar 19, 2014 10:04:18 AM PDT
rjv001x says:
my Kindle connects to my wifi without a problem, however, it does not hold the web pages for more than 5 seconds. Seems to have some very fast time-out for the web pages.

Posted on Mar 17, 2014 6:57:19 AM PDT
K. Porter says:
we have 2 Fires and experienced the similar problems. The solution provided by Namaste worked perfectly for both devises and stay connected without fail. Re-posting this approach below if anyone would like to try it--Chas
I had the same problems when I received my KF yesterday. Wifi connection kept dropping constantly. Spoke with a very patient and helpful tech support rep and the problems are now resolved. I already had the latest version of the KF software, so that wasn't the issue. He told me to unplug my modem and at the same time hold down the power button on my KF for about 30 seconds. Then I plugged in my modem again, my KF rebooted, and now my Wifi is working perfectly. Seemed like this was needed for the modem to recognize the new device, or something to that effect.
Other people's modems and system configurations may be different, but in my case this simple solution worked well

In reply to an earlier post on Mar 6, 2014 12:04:09 PM PST
Brian Herro says:
I got mine working by switching the security on my router to a WEP key rather than WPA2. It worked!

In reply to an earlier post on Mar 5, 2014 9:14:18 AM PST
M. Quaranto says:
That symbol means that you are connected wirelessly to the router, but there is no Internet connection from the modem. I believe it can also mean that you haven't signed in yet on a connection that requires sign in. Is this happening in different places? If it is only one network I would first try resetting the modem. Are other devices able to connect to the Internet?

Posted on Mar 4, 2014 9:13:26 PM PST
Hi all,

I got my Kindly Fire HD yesterday and started facing the Wifi Issue. I have tried factory reset suggestion given in the below threads and the current state is that I am able to see Wifi connections. The device connects successfully and shows connected also in the Wifi Connections screen. But the small status on the top right shows a cross for Wifi and while trying to connect to any webpage, it says not connected.

Any suggestions.


Posted on Feb 28, 2014 10:16:01 PM PST
This worked for me. Preface: in setting, no wifi devices were even "available" to select for me.

Step 1: in settings, which is page 2 for my device, setup and turn on password in section entitled "Device Password". You must turn on password.

Step 2: turn device off (put into sleep mode).

Step 3: turn device back on (wake it up)

Step 4: you must now enter password. Enter "resetmydevice" as your password (regardless of what it really is).

This will reset the device back to factory default settings and when it turns back on, it should AT LAST recognize your wifi device and ask for its password as you reinitiate the entire setup process.

This should do it.

Everything will go back to factory setting but no biggie. All you download should be there within seconds of getting your wifi connection. Just go back into setting to tweek things to your liking which probably includes turning back off "device password".

In reply to an earlier post on Feb 23, 2014 4:22:27 PM PST
M. Quaranto says:
Have you tried the kindle at any other location (a different network)? You may have to do a factory restore, but if I were you I would contact amazon first to see if they have any other steps to try first. The factory restore is a pain.

In reply to an earlier post on Feb 23, 2014 12:56:02 PM PST
Earl Eidem says:
I have reset the device several times with no avail. And yes the WiFi is working as this computer is on it as is the TV. Both working fine. It is like the antennae on Kindle is not connected.

In reply to an earlier post on Feb 23, 2014 12:20:39 PM PST
M. Quaranto says:
Earl, have you tried resetting? Hold the power button down for about 20 seconds and then turn the kindle back on. That fixes a lot of problems. Are other devices connecting to wifi right now? Could be the router that needs to be reset.

Posted on Feb 23, 2014 9:21:21 AM PST
Earl Eidem says:
My Kindle does not show any bars despite being in close proximity to our WiFi. Nor does it show any WiFi networks available. How do we manually connect in this instance? WiFi is working, Previously have connected to it. Airplane mode OFF.

S/N B00E 1501 1444 OMA4

Posted on Feb 19, 2014 12:38:39 PM PST
M. Quaranto says:
Unfortunately, the factory restore has only helped partially. Now, if I reset the kindle (hold power button for 20 sec.) It will connect at work, but it will freeze up again after approximately 30 minutes. Then I can reset and get online again. To me, that clearly makes it a firmware issue, but I'm no expert.

Posted on Feb 14, 2014 7:06:21 AM PST
M. Quaranto says:
Customer service has recommended that my next step be to do a factory restore. I've been delaying because of the various things which can't be backed up (bookmarks, in-app stuff). Interestingly, I got it working temporarily when I deleted a few apps (Despicable Me Minion Rush in particular, it was recently installed and crashed a lot). That got it working for a day or two, but then it was back to the same problem. Weird, right?"

In reply to an earlier post on Feb 13, 2014 7:34:46 AM PST
Upgrade your router (I went from a G to an N router) The signal got better, but not great. Then, I got a booster. Now, I get 4 bars. The booster is in the next to the room I use the Kindle. I have a Linsky's router and booster.

In reply to an earlier post on Feb 13, 2014 7:19:02 AM PST
D. White says:
I have AT&T internet, and a wireless router, and I still have problems. I am losing the internet connectivity during a search, or on a website.

In reply to an earlier post on Feb 1, 2014 5:57:22 PM PST
hi, it was me who started this conversation. and just as I started to discontinue...
notes began to make real sense, thank you all. as opposed to going beyond my grasp
of only simple stuff of all and every technical challenge. machines sense my unease
My solution presented itself when I upgraded my at&t connection. miracles of miracles,
all devices including my i book began functioning smoothly, effortlessly!
what a relief.

Posted on Feb 1, 2014 1:33:40 PM PST
BW Calif says:
I have not been able to reconnect to our home network without having to turn Wi-Fi off and then back on again. This seems to be an unnecessary step. We do not use wireless and have put that service on standby. At first, I thought the KF was trying to use wireless as the default but nothing I've done prevents having to use the off/on fix.

In reply to an earlier post on Jan 31, 2014 10:46:49 AM PST
Ginger says:
I don't know if it is the battery that is your problem but you can order a battery on amazon and there is a youtube video showing how to replace it. Again I am no expert and I don't know if the battery could be your problem. Will it not charge or stay charged for any time? That might be a clue.

In reply to an earlier post on Jan 31, 2014 9:48:36 AM PST
I am having something along this line, too. I have the original Kindle Fire. At first, I got only one, maybe two, bars as my signal. Then I installed a signal booster closer to where I was using the unit. I, then, got 4 bars. Now, I find I find my Kindle is running really slow, and sometimes freezes up. It seems I have to reboot it to make it "wake up". My question is do you think it might be the battery? I don't know what kind of battery it it a lithium ion? I know we are unable to change the battery, so now what. My Kindle, too, is about 2 years old. Maybe it is the battery with yours, too.

Posted on Jan 29, 2014 10:20:03 AM PST
M. Quaranto says:
This problem started about a week ago: at work, my 1st gen fire suddenly will not connect to wifi. It has no problem connecting elsewhere, and other devices at work are connecting fine. Additionally, it causes the wifi to freeze "on" (searching, but not connected) draining the battery faster. The only way to turn off the wifi is to restart by holding the power button, and actually I have to restart it even if I move to somewhere I can connect to, it stays frozen unless I restart. I have also tried forgetting the network and putting in the password again. Any ideas? Would Amazon customer support even do anything, the kindle is two years old.

Posted on Jan 26, 2014 4:39:43 PM PST
Jan G says:
Whenever I try to connect to Peet's WiFi, I end up with a white screen - and no WiFi connection. Anyone else having this issue?
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Discussion in:  Kindle forum
Participants:  505
Total posts:  875
Initial post:  Nov 15, 2011
Latest post:  Aug 2, 2014

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