Help>Returns and Refunds>How to Return
Gift returns are confidential.
The Online Returns Center allows gift recipients and gift givers to return items fulfilled by Amazon.com, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.
Once your return is processed, we'll send an Amazon.com Gift Card in the amount of the returned item(s) to the e-mail address you enter on the Online Returns Center form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.
***Items shipped by Amazon.com between November 1, 2012 and December 31, 2012, may be returned until January 31, 2013, for a full refund, subject to our other return guidelines listed in our Product Return Policies Help pages.***
Note: Gift recipients won't be eligible for exchanges or instant refunds."
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