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Customer Discussions > Kindle forum

Kindle Touch troubleshooting (Thanks Amazon!)

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Showing 1-25 of 34 posts in this discussion
Initial post: Jan 7, 2012 6:08:57 AM PST
Bill says:
I got a kindle touch for Christmas and since I work security on the graveyard shift I have been LOVING it. I was horrified to discover last night that my screen had frozen on the screensaver and that my USB connection wouldn't acknowledge my KT at all. I just got home and tried to find a solution via google (no luck) so I logged into amazon to try and find a customer service number and on the troubleshooting page was a quick video which instantly fixed my problem!

I have to say, I am seriously impressed with Amazon. A few months ago I tried to set up a website using GoDaddy and it was awful. Nothing but a huge runaround from them, hours spent on the phone, then random charges on my credit card for the next month even though I told them repeatedly to stop charges and remove my cc info.

I've bought a number of books for my KT so far and I have to say that Amazon may be the best company I've dealt with online. No hour long hold times, no unwanted cc charges, exceptionally well designed troubleshooting page. Thanks Amazon!

By the way, if your screen ever freezes try holding down the power button for 20 seconds then releasing. Worked like a charm for me:)

In reply to an earlier post on Jan 7, 2012 6:12:55 AM PST
 nospin  says:
Glad they got you up and reading.

Customer Service is the reason why Amazon has so many loyal customers.

Posted on Jan 8, 2012 6:58:54 AM PST
Thanks so much for the tip - I was sad to find my FT froze in the screen saver position and couldn't figure out how to fix it and your tip worked. TG for google!

In reply to an earlier post on Jan 9, 2012 1:26:26 AM PST
A. Tsurukame says:
Glad you got your Touch working well, and I hear ya about Godaddy.

I do a lot of web development and I have to work with a lot of different domain registrars and web hosting companies. A lot of my clients are with Godaddy and while I know their control panel, it's really confusing.

They aren't the best, just the most well known. I often recommend (easy to use interface and they don't hassle you or upcharge like crazy).

Stay safe at your job and happy reading.

Posted on Jan 16, 2012 5:48:07 AM PST
my kindle touch screen froze and got this message: "the selected application could not be started. please try again". i tried turning the machine off and when i turned it on again, i still get the same message.

Posted on Feb 12, 2012 12:10:50 PM PST
Bobby Jean says:
My text-to-voice quit working last night--no longer visible on the menu. How do I retrieve it?
Bobby Jean

Posted on Feb 12, 2012 12:12:28 PM PST
Bobby Jean says:
My text-to-voice quit working last night--no longer visible on the menu. How do I retrieve it?
Bobby Jean

In reply to an earlier post on Mar 9, 2012 11:05:27 AM PST
Thank you so much for the tip! My KT would not go back to the home screen so I could read a book I just bought and your solution worked! TG for Google and Amazon!

Posted on Apr 16, 2012 6:07:09 PM PDT
J Moore says:
These "comments" about "your tip" are lame. The stupid Amazon video tells you to charge the battery and turn the Kindle on and off. If that really was your problem I guess you and the stupid video are made for each other.
Your reply to J Moore's post:
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)

In reply to an earlier post on Apr 25, 2012 10:43:37 AM PDT
Don Miller says:
Thanks Bill, I tried holding the power button down for 20 seconds, and it solved my problem. Don M

Posted on May 19, 2012 4:33:07 PM PDT
Last edited by the author on May 19, 2012 5:31:06 PM PDT
I'm trying to download a book in archive to a newly registered kindle touch, and it's stuck in "pending" mode. I first moved it from mine to another without moving it to archive. I'm not sure if that matters. Nothing I do can fix it. HELP!!!!! This is registered to my daughter's email who is out of the country and will not see. THANK YOU!!!

In reply to an earlier post on May 19, 2012 4:38:29 PM PDT
 nospin  says:
You have to remove your email. This is a public forum and bots scour the internet for emails; you will be spammed to death.

I am a little unclear how you tried to go about this. If you tried to move it from one kindle to another it won't work.

Are you hooked up to wifi and can you look in the Touch's archives for the title?

In reply to an earlier post on May 19, 2012 5:38:00 PM PDT
Last edited by the author on May 19, 2012 5:47:41 PM PDT
Thanks for the tip on the email. I first had tried to move from one to the other and it showed pending. Then I realized what I did, and I moved from mine to archive and then from archive to the kindle. It still shows pending, and is completely stuck like that. yes, im hooked up to wifi

Posted on May 19, 2012 5:43:01 PM PDT
Ollivmore says:
My screen doesn't flip when I turn it.

Posted on May 19, 2012 5:49:52 PM PDT
My Kindle Touch is unable to connect to wi-fi. I have updated software and turned off the Touch for a cold re-start. Wireless is turned "ON", but no networks are available. I have no trouble with wireless on any of the other devices in my home. Any suggestions?

In reply to an earlier post on May 19, 2012 5:54:29 PM PDT
 nospin  says:
Have you tried syncing?

In reply to an earlier post on May 19, 2012 5:55:55 PM PDT
 nospin  says:
I would first try a hard reset. Hold the power button in the on position for 30 seconds.

In reply to an earlier post on May 19, 2012 5:56:23 PM PDT
 nospin  says:
What device do you have Ollivmore?

In reply to an earlier post on May 21, 2012 7:47:18 PM PDT
Kindle touch does not have a position sensor. You have to choose from the menu when you want to view a book in Landscape mode.

Posted on Jul 24, 2012 3:52:14 AM PDT
Last edited by the author on Jul 24, 2012 4:49:05 AM PDT
Text-to-Speech Stop Working?

Hi Kinde Suppport I have got a kindle touch with Wi fi .I was using Text to speak with a book that I am now currently reading .It work great! On till I press the pause button at the bottom of the sceen .I press the pause button to replay the text-to-speech and it did`nt work .I also when to the menu tool bar at the top of the sceen were I turn it on and off the text-to-speech.It still has not come on again .I also turn the unit on and off at the base . The text to speech still has`nt work, I can`t hear a sound from the unit . I am about %60 through reading the book . Can you please asist me on how to restore this function ?

Thank you Richard

Posted on Jul 24, 2012 4:46:40 AM PDT
Last edited by the author on Jul 24, 2012 4:52:37 AM PDT
Text-to-Speech is Working now

To answer my own question. I when to Youtude type this in the search box. Kindle Text to Speech Stopped working - Fix

.Their is a man explain partially what to do ? I would suggest that you mark the page number where you are reading . Because went you reboot the Kindle Touch you will`nt be on the same page .To reboot the kindle press the menu bottom and hold down the on/off button at the same time for twenty seconds.This will restore you to the mian menu screen . Where you can access your books from the menu. Text-to-Speech should be ok after this good luck .

I would like to thank the man for You tude and myself lol .

Posted on Jul 24, 2012 4:49:51 AM PDT
[Deleted by the author on Jul 24, 2012 5:02:42 AM PDT]

Posted on Jul 24, 2012 4:54:37 AM PDT
Raci says:
@ Mrs Shiela - are you clicking the menu button on the top right hand corner of the screen (tapping the top of the screen to pull up search bar etc then selecting menu)? I've a kindle touch and to get back to my main screen (with books or collections) i hit the button in the bottom middle (four horizontal lines on the grey body of the device)
Hope this helps

Posted on Jul 24, 2012 5:03:49 AM PDT
CBRetriever says:
yep, the Home button is the thing that looks like a speaker just below the screen

In reply to an earlier post on Jul 24, 2012 5:05:42 AM PDT
S. Webb says:
Think I have deleted my original post. Thank you so much for your reply, now up and running.

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Discussion in:  Kindle forum
Participants:  21
Total posts:  34
Initial post:  Jan 7, 2012
Latest post:  Oct 16, 2012

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