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Customer Discussions > Kindle forum

repair needed appears on kindle screen


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Showing 1-25 of 32 posts in this discussion
Initial post: Jan 31, 2012 5:02:40 PM PST
My kindle is 5 weeks old. I got a message on its screen today that says "your kindle needs repair" contact customer service. I charged it fully and rebooted it. The message still appears. Anyone else have this happen?

In reply to an earlier post on Jan 31, 2012 5:16:16 PM PST
I haven't, but why don't you try contacting customer service? I'm sure they'll help you out.

In reply to an earlier post on Jan 31, 2012 6:21:20 PM PST
Yes, the very same message just appeared on our Kindle purchased for Christmas!! What gives?!

In reply to an earlier post on Jan 31, 2012 6:27:41 PM PST
@Marilyn: We are not Amazon here, and I've not heard of this error message before, so contact Amazon Kindle CS via the Contact Us portal: https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470 and talk with them about it.

In reply to an earlier post on Jan 31, 2012 8:10:25 PM PST
Chris B. says:
I had the same problem with my Christmas Kindle Touch. Thanks for the info. Kindle Support was very helpful.

In reply to an earlier post on Jan 31, 2012 8:14:32 PM PST
S. Prewitt says:
Kindle Support was very helpful ... how? What was the problem, and how did CS solve it?

In reply to an earlier post on Jan 31, 2012 8:28:10 PM PST
Zanzibar says:
I'd like to know how it was handled by CS too.

In reply to an earlier post on Feb 1, 2012 6:30:16 AM PST
Kindle support was great. Called us IMMEDIATELY and shipped a new kindle IMMEDIATELY. Still a bit disappointed it malfunctioned so quickly, but those things happen.

Posted on Feb 1, 2012 6:42:44 AM PST
James and Marilyn, which Kindles do you have? C. Brinckerhoff says it happened with the Touch - is that what you have as well?

In reply to an earlier post on Feb 1, 2012 6:44:27 AM PST
Last edited by the author on Feb 1, 2012 6:46:43 AM PST
Jazzy_Jeff says:
Then call them!!! I mean the message couldn't be clearer.

In reply to an earlier post on Feb 1, 2012 7:00:54 AM PST
Bjeans says:
I was curious what CS had to say too. I'd guess most/many hadn't heard about that message. I even wondered for a split second if we were being punked. : )

In reply to an earlier post on Feb 1, 2012 8:08:06 PM PST
Yes, Kindle Touch.

In reply to an earlier post on Feb 5, 2012 12:44:40 PM PST
Ismael says:
I have that problem. First the reboot loop, and finally the "Repair Needed" Message.
It must be a bug en the Kindle Touch.
The next Firmware update must fix that problem.
My Kindle is useles now...

In reply to an earlier post on Feb 5, 2012 12:54:15 PM PST
KAragon says:
Gaselero- It doesn't look like anyone ever said what cs had to say about this.

I suggest you contact cs, we can't have you with a useles kindle:

The fastest way to get in touch with Customer Service is via the Contact Us portal:
https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470

Using this form automatically tells the rep who you are and auto-locates your account before we call you so we can have all your information ready. We're open 24/7.

K
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In reply to an earlier post on Feb 5, 2012 2:54:31 PM PST
Customer Service never said what the problem. Just "real sorry and we will sent you a new one immediately." The sensitivity of the screen touch on the new one indicates to me that the defective one had "issues" from day one before it finally died.

Posted on May 13, 2012 9:01:42 PM PDT
Ismael says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 13, 2012 9:10:57 PM PDT
Chris Miller says:
It's not a bug. Your Kindle is broken. Call customer service and they will send you a new one.

Posted on Jun 3, 2012 7:25:12 AM PDT
Kindle Keyboard 3G, Free 3G + Wi-Fi, 6" E Ink Display - includes Special Offers & Sponsored Screensavers

Interesting that there is no such thing as "Kindle Repairs"...yet they'll SELL you a "Refurbished" Kindle. Anyone else seeing the irony here?

In reply to an earlier post on Jun 3, 2012 7:58:20 AM PDT
Many manufacturers do this as it is not cost effective nor time effective to "repair" electronic devices. Refurb and be store returns (over stock) that are tested to verify good or customer returns (didn't like it) and again tested. No repairs are done.

Posted on Aug 4, 2012 1:46:25 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Aug 4, 2012 4:26:41 PM PDT
So are you just trying to see how many threads you can spam before amazon bans you, or what?

Posted on Feb 13, 2014 5:25:16 PM PST
D Hyde says:
Must minipulate plug in order to charge unit. Tried many plugs. Ideas?

In reply to an earlier post on Feb 13, 2014 5:34:11 PM PST
If the device that you have is the original Fire, that is a known issue. Your options are -

Do a Google search for YouTube video which shows you how to fix the problem

Do a Google search for places that will repair it for you (cell phone repair, eBay, etc)

Contact Kindle support. They will often offer you a replacement at a reduced cost. Click on help at the top or bottom of any Amazon page. Click on the Contact Us button on the next screen. Answer the questions and the correct contact info is shown. I suggest using the phone for quickest response

Posted on Jun 2, 2014 11:05:18 AM PDT
My kindle won't take a charge anymore, can a new battery fix it? It is the original kindle with the little button keyboard at the bottom.
.

In reply to an earlier post on Jun 2, 2014 11:09:00 AM PDT
Is it the very first original Kindle with the slider on the side? Purchased in 2007 or so? If so, you can easily replace the battery. After that first model they were not built such that the battery can be easily changed by the user.
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This discussion

Discussion in:  Kindle forum
Participants:  23
Total posts:  32
Initial post:  Jan 31, 2012
Latest post:  May 15, 2015

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