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Customer Discussions > Kindle forum

Unable to transfer files Kindle Fire from Computer

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Showing 1-3 of 3 posts in this discussion
Initial post: Mar 26, 2012 11:08:14 PM PDT
So I got the Kindle Fire for Christmas, and it's been connecting to my computer just fine. I haven't connected it for the past month of so, and I went to connect it today. My computer will not recognize it. It's titled "MSPro (G:)" and when I click on it, it tells me "Please insert a disk in drive G"

I have already tried waking the device before plugging it in, plugging it in when it's completely shut off and waking it while it's connected, uninstalling the device from my computer and then reinstalling it (which installs "incorrectly" and then informs me I need to format the removable drive before it can continue).

I'm on a dv6 HP computer running Windows 7 and recently updated most of my drivers (which might be causing the problem).

How do I fix it?

Posted on Mar 27, 2012 3:04:39 AM PDT
Fud53 says:
You fix it by calling amazon...there's a link on every one of their pages....I guess the obvious was to logical.

In reply to an earlier post on Mar 27, 2012 3:16:56 AM PDT
Dragi Raos says:
Before calling the customer support try restarting you Fire while disconnected (keep your power button pressed for 30 seconds, then turn the device back on).
Your reply to Dragi Raos's post:
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This discussion

Discussion in:  Kindle forum
Participants:  3
Total posts:  3
Initial post:  Mar 26, 2012
Latest post:  Mar 27, 2012

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