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Why does my kindle freeze up on me, and how do I get it to work again.

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Showing 1-25 of 34 posts in this discussion
Initial post: Jan 2, 2010 8:09:25 PM PST
I'm wondering if its something that I do that triggers it. I'll be reading along and all the sudden the page won't turn. At this point none of the keys will respond not even turning it off. If I wait 5 or more minuets it will reload and my place in my book is lost. Is this common or do I have a lemon. Also the book I'm reading goes to the last page of my home page instead of the first. Love the kindle but I also love to read for hours on end and find this freezing up and losing my place pretty frustrating. Any suggestions would be greatly appreciated.

Posted on Jan 2, 2010 8:13:38 PM PST
Last edited by the author on Jan 2, 2010 8:14:28 PM PST
B. Slocum says:
First, try holding the "sleep" switch for 15 seconds so that the screen goes totally blank instead of displaying a sleep image and then turning it back on again. If that doesn't fix it, go to Settings, then press Menu and press Restart. Don't worry, you won't lose any data from this procedure. Your Kindle will need about a minute to boot up again. That should unfreeze it. Restart solves many Kindle frustrations, like if text-to-speech won't start.

Posted on Jan 2, 2010 8:16:00 PM PST
It also sounds like you haven't had whispernet on in a while. Turn it on to reset the clock and your books will sort correctly.

Posted on Jan 2, 2010 8:19:17 PM PST
Last edited by the author on Jan 2, 2010 8:20:06 PM PST
If the Whispernet connection and the restart don't work, the next step is probably to contact Customer Service for advice. (Go to "Kindle Store", rightmost link is "Kindle Support", then click the "Contact Us" button.)

Posted on Jan 2, 2010 8:24:59 PM PST
While reading my Kindle in Palm Springs, CA during the hot summer it suddenly froze. I was outside and thought it might have been overheated so I went into the hotel and put my Kindle in the refrigerator (not the freezer). After half an hour I took the Kindle out and the thing worked perfectly. Pure chance? I don't know.Anyone else had a similar experience?

In reply to an earlier post on Jan 2, 2010 8:32:59 PM PST
The problem is that None of the keys will work at all if it freezes not the sleep or the Menu or any other key. I never know if just waiting does the trick or if I pushed something that helped but waiting for what seems like an eternity when I'm in and exciting part of the book is not good. I don't have net coverage at my home and I have to go 8 miles to get it so it could be that I just don't have it connected to the net often enough. Thanks for the advice though.

Posted on Jan 2, 2010 9:42:45 PM PST
2winsmom says:
That sounds frustrating. I would give CS a call and see what they have to say. Keep us posted. I'm curious to hear if it's because of the net coverage. I don't turn mine on very often.

Posted on Jan 2, 2010 10:16:49 PM PST
Last edited by the author on Jan 2, 2010 10:17:33 PM PST
One of the first things that I would do is connect to your laptop, and make a copy of all the book files in your kindle document folder; and I'd check and see if any of those books are some ridiculously large size. After one of the Kindlers here mentioned there was a book that was some 80MB (!!!) big, I wondered if when people are having issues, if they did not inadvertently download some crazy big file size book. Even one badly untweaked image could make the document enormous. If there is something that seems way to big, my next step would be to delete it from Manage Your Kindle. Then see if it works better. If not, call Kindle to get one that works right.

I came across a book a few months ago that was a chore to page through. It was behaving so weird. I didn't look to see the size of it. I just deleted the book and the Kindle went back to being it's usual wonderful.

Posted on Jan 29, 2010 6:44:07 AM PST
P. Basso says:
People talk about using the web on Kindle... how do you get to the web?

In reply to an earlier post on Jan 29, 2010 7:31:53 AM PST
You may want to call Customer Service to see if they can replace this, or walk you through some other type of reset. I've discovered that there is a secondary reset you can use (aside from the sleep button on the top of the Kindle) by accessing the top panel on the back of the Kindle. Under that gray panel there is a small pinhole (about in the center) that you can depress with a paperclip. It will force a reset of the Kindle and un-freeze it. However, if this is happening to you frequently, there is something else going on--either the large file size of a book, as someone suggested, or another glitch. Shouldn't be freezing on you all the time.

In reply to an earlier post on Feb 26, 2010 7:02:41 AM PST
On the side of the kindle there are two small slots. I stuck a small screwdriver in one of them and it apparently was a reset button. It went directly to menu and it seems to be working okay now.

In reply to an earlier post on Feb 26, 2010 7:09:58 AM PST
Kathryn...those slots are for using covers that have hinges. I wouldn't suggest sticking a screwdriver in either of them.

In reply to an earlier post on Feb 26, 2010 7:17:06 AM PST
>>>People talk about using the web on Kindle... how do you get to the web?

If you press the menu button and turn on Wireless, then Go to Kindle Store, I believe that takes you to the web. (I"ve never done that, I prefer to get the books when I'm on my computer.)

The way I *have* gotten to the web is while I'm reading my blogs. If you see an underline on a word, you know its a hot link. Move your five way controller up to it, it turns into a hand, you press it, and the link takes you to the web. (As long as you have wireless on). Its actually slow and I don't do it very often....

Posted on Feb 26, 2010 7:31:32 AM PST
JP Reader Me says:
When mine did that it was because I had put a bunch of new books on at once and one of the files was bad. The Kindle was stuck trying to Index that one particular book and kept freezing up.

Have you added new books recently?

Posted on Feb 26, 2010 7:39:39 AM PST
I have a Kindle 2 and to reset it you have to hold the power button for at least 40 seconds (per CS) I have done this several times after my kindle freezes up due to low battery.

Watch those screwdrivers in places they don't belong, it would be a shame to damge your kindle

Posted on Feb 26, 2010 10:12:34 AM PST
The new software update 2.2.3 (and possibly the very new 2.3.4) has really sped up my DX and eliminated most freeze=ups. Check your version (go to menu, sit setting and look). is it is 2.3.2, then maybe you should upgrade manually. There are instructions for that. it isn't hard.

Posted on Feb 26, 2010 6:11:14 PM PST
Rainey says:
I had the same problem. It had to do with the battery. "Customer service had me fully charge my kindle by using the wall socket using the power adapter. Your kindle will automatically restart once it has been sufficiently charged. If this does not happen, wait about 30 minutes or until the charge light turns green. Next unplug your Kindle from the charger and manually restart it by holding th power switch for 15 seconds. If the problem persists please give us a call"

Posted on Feb 26, 2010 9:01:56 PM PST
Claudia says:
Rainey - do you have a K2? I'm having freezing problems with my K1, after 22 months of no problems at all. It's frozen needing a hard reset with a paper clip in the back a half dozen times in the past week.

Posted on Mar 4, 2010 1:08:26 PM PST
Rainey says:
I have a K2.
Your reply to Rainey's post:
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Posted on Jul 18, 2011 8:44:57 PM PDT
Why does my kindle not turn on?

In reply to an earlier post on Apr 27, 2012 1:39:58 PM PDT
Alicia Fozo says:
you cant go to the menu when the screen is frozen!

In reply to an earlier post on Apr 27, 2012 1:41:14 PM PDT
Alicia Fozo says:
When my kindle freezes you cant get it to do anything let alone go to the menu screen.

In reply to an earlier post on Apr 27, 2012 1:50:06 PM PDT
This is a really, REALLY old thread, but *sigh*... precisely which Kindle do you have?

In reply to an earlier post on Apr 30, 2012 9:54:25 PM PDT

In reply to an earlier post on Apr 30, 2012 9:57:13 PM PDT
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Discussion in:  Kindle forum
Participants:  30
Total posts:  34
Initial post:  Jan 2, 2010
Latest post:  Sep 5, 2014

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