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Customer Discussions > Kindle forum

Kindle fire won't open browser...connected to the internet


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Showing 1-25 of 51 posts in this discussion
Initial post: Jun 26, 2012 5:57:12 AM PDT
My friend's Kindle Fire won't open the web browser. I have gone onto the Amazon store and email and those are working but when I try to open her web, it goes right back to the home page. Any suggestions would be appreciated.

In reply to an earlier post on Jun 26, 2012 5:58:40 AM PDT
 nospin  says:
Try a hard reset by holding down the power button for thirty seconds.

In reply to an earlier post on Jun 26, 2012 6:23:37 AM PDT
Some people have found clearing the history and data in the browser helps. I don't have a Fire so can't tell you exactly where but it's in the browser settings.

In reply to an earlier post on Jun 26, 2012 7:27:44 AM PDT
Tried it twice...no luck. Thanks

In reply to an earlier post on Jun 26, 2012 7:29:29 AM PDT
Can't get the browser open to clear the history. Did it on my own Fire to see how to do it and you have to open the browser... Thanks.

In reply to an earlier post on Jun 26, 2012 7:30:03 AM PDT
 nospin  says:
Contact Kindle Customer Service then.
Click on Help above and then Contact Us.
Enter a phone number and they will immediately call you.

In reply to an earlier post on Jun 26, 2012 8:51:31 AM PDT
@Jennifer D. Benson

Try this:

Tap the Settings Icon "Gear" in the upper right corner,

Tap the More Button,

Scroll down to the Application Button, and tap that,

Select All Applications,

Scroll down to where it says Browser, and tap that,

Tap Force Stop.

Now select the Home Icon, the little house in the lower left corner.

Now reopen the web browser and see if it opens & stays open. Then you can get to the browser settings if you need to do so.

If that fails, I'd suggest a reset of the web browser itself. Same steps as above except on the last step you "Clear Data".

That step *will* delete your browser's bookmarks & passwords but should fix the browser.

Toshiba!

In reply to an earlier post on Jun 26, 2012 1:33:29 PM PDT
Connie says:
THANK YOU...You answered my question completely. I had to actually do the clear data to be able to get on the internet...it sucks that I lost passwords but I can at least use the net again.

In reply to an earlier post on Jun 26, 2012 4:30:55 PM PDT
That did it...thanks so much!

In reply to an earlier post on Jun 26, 2012 4:35:05 PM PDT
@Connie-in-CT

You are welcome.

Toshiba!

In reply to an earlier post on Jun 26, 2012 4:35:38 PM PDT
@Jennifer D. Benson

You are welcome.

Toshiba!

Posted on Jul 3, 2012 9:20:23 AM PDT
I have an x below the wi-fi signle. How can I fix?

Posted on Jul 3, 2012 11:51:26 AM PDT
beck n sf says:
Thanks Get Excited!,

Had the same problem. Everything would download, but I couldn't get on the web at all. Went through your steps, had to clear data and now I can get on the web. Thank you for your excellent, detailed answer. I knew my answer was somewhere in these discussion pages.
b

Posted on Jul 5, 2012 6:46:06 AM PDT
Thank you so much Get Excited. This was so helpful. I would never have figured it out. You were very gracious to take the time to explain that. God bless you.

Posted on Jul 6, 2012 6:27:56 PM PDT
dj says:
Thank u do much for this. Sucks to lose everything tho

Posted on Jul 8, 2012 3:45:57 PM PDT
Jennifer You are a life saver. That worked great.

Posted on Jul 8, 2012 5:58:47 PM PDT
Toshiba ... you helped me too! thanks.

Posted on Jul 8, 2012 6:52:39 PM PDT
You guys are all welcome, glad to be able to help.

Toshiba!

Posted on Jul 28, 2012 6:27:43 PM PDT
M. MaGee says:
I was having the same issue with mine and have been stressing for the past few days and this worked! Thank you so much!!

Posted on Aug 21, 2012 6:31:02 PM PDT
SYP says:
I had the same problem with my browser and clearing the data fixed it. Seems like Amazon would fix that.

In reply to an earlier post on Aug 21, 2012 6:41:50 PM PDT
I have the same problem! It says I'm connected to the network, but the web won't work, and none of the tips in the manual worked either. Neither did clearing my data.

Posted on Aug 21, 2012 6:47:20 PM PDT
I also have an "x" next to my signal bars. This has never happened before and I don't know why it's happeneing now. Never used to have trouble getting on the web before, now even though it says I'm connected to the nextwork, the web won't come up. Netflix, etc. won't work either. I did a hard reset, cleared my data, but none of it worked. Help!

Posted on Aug 21, 2012 7:08:44 PM PDT
Sorry Jenifer. There is still one out here that the "fix" doesn't work for. I do not have a "Browser" on the Application page.

In reply to an earlier post on Sep 4, 2012 8:56:55 PM PDT
KA LaMesa says:
Ditto.... Finally something that worked !, like Connie in CT. I too had to clear data to reclaim my kindle fire browser functionality !! Millie Gratzi !
KA in (San.Diego) CA

In reply to an earlier post on Sep 4, 2012 8:57:34 PM PDT
KA LaMesa says:
Ditto.... Finally something that worked !, like Connie in CT. I too had to clear data to reclaim my kindle fire browser functionality !! Millie Gratzi !
KA in (San.Diego) CA
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Discussion in:  Kindle forum
Participants:  40
Total posts:  51
Initial post:  Jun 26, 2012
Latest post:  Feb 23, 2015

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