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Customer Discussions > Kindle forum

how do i reset my kindle d01200 to factory defaults?

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Showing 1-25 of 34 posts in this discussion
Initial post: May 13, 2012 2:39:15 PM PDT
how do i reset my kindle d01200 to factory defaults?

Posted on May 13, 2012 3:30:59 PM PDT
Arual says:
Hi Mr. Hernandez,

I can't tell which Kindle model you have by that number designation. Which model is it? The basic one? Or the touch, the keyboard, or the Fire?
Your reply to Arual's post:
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)

In reply to an earlier post on May 13, 2012 3:32:58 PM PDT
Jazzy_Jeff says:
Or is it an older one like a Kindle 2 or DX?

Posted on May 19, 2012 5:00:12 PM PDT
My kindle screen is half one pic and half words it's frozen
I don't see a reset button. I have tried the whole
Wait 15 seconds. I can see 1/2 screen reset
What do I do ? How do I reset? Take back off? If so how?

In reply to an earlier post on May 19, 2012 5:03:18 PM PDT
 nospin  says:
Contact customer service.
It sounds like you have a screen failure due to some sort of pressure or torque.
Go to Help at top of screen and follow the links.

Posted on Jun 3, 2012 7:43:37 PM PDT
ChrisD says:
My kindle touch D012000 is frozen on an ad picture. I figured that it might be a dead battery that needed charging. But, I have plugged it into my laptop and it won't change. It won't even show up on my laptop so I can open files there. HELP It is not even 2 months old.

Posted on Dec 30, 2012 6:57:15 AM PST
MASpears says:
Did anyone solve George Hernandez's problem (i.e. the original post in this string)? I have same problem. It's a Kindle Touch (d0 1200). Would appreciate anybody's help. Or has anybody figured out where to find a free user's manual on-line for this model? Anybody?...Anybody???

In reply to an earlier post on Dec 30, 2012 7:00:22 AM PST
Last edited by the author on Dec 30, 2012 7:02:23 AM PST
Kindle Touch Help pages:


Kindle Touch Screen Issues Troubleshooting page:

Posted on Feb 24, 2013 2:21:29 PM PST
menu then settings then menu and reset to factory defaults

Posted on Feb 24, 2013 5:02:48 PM PST
Mary McManus says:
I would try a simple reset of holding down the power button for 20 seconds and then releasing. Wait for it to cycle through everything and display the home page before touching it. The factory defaults would be a last resort.

In reply to an earlier post on Mar 24, 2013 8:17:21 AM PDT

Posted on Oct 15, 2013 12:17:21 PM PDT
MANUEL says:
Hi, how I reset my kindle touch ? D01200

Posted on Dec 27, 2013 1:44:46 AM PST
Teresaf1 says:
Does kindle touch do1200 have a brightness control can anybody help please

In reply to an earlier post on Dec 27, 2013 1:51:04 AM PST
Kindle touch doesn't have any kind of lighting, so no.

In reply to an earlier post on Dec 27, 2013 1:54:17 AM PST
Teresaf1 says:
Thank you for this information, it was driving us mad trying to find a solution to this as we thought surely you must be able to control the brightness of the screen in tho day and age!

Posted on Dec 27, 2013 2:07:34 AM PST
You control the brightness the same way you do with a book. :-)

Posted on Nov 17, 2014 9:26:09 AM PST
My kindle model d01200 is frozen on the screen saver half the screen is black I've tried reset and pushing the power button and the button on the front and nothing happens. I've also tried plugging it in to see if that helps what else can I try?

In reply to an earlier post on Nov 17, 2014 9:49:19 AM PST
MikeJW says:
You probably have to replace it. Contact Kindle customer service to troubleshoot. Start with the help link at the top of the page.

Posted on Nov 17, 2014 10:01:26 AM PST
You could try replacing the screen. I don't know what d01200 is but you can look through this list.

Posted on Dec 5, 2014 2:25:29 PM PST
How do I reset the password on my kindle fire?

In reply to an earlier post on Dec 5, 2014 2:29:19 PM PST
Tim W. says:
The passcode for the lock screen? Give it a wrong code a few times and it will give you the option to restore to factory conditions. I don't think you have another option.

Posted on Dec 27, 2014 12:01:20 PM PST
How do I start a book over if I have read 25% of it & don't want to reverse page by page? I have a G3D01200. Laurie

In reply to an earlier post on Dec 27, 2014 12:10:16 PM PST
seedlady says:
touch go to, and select either the cover or chapter 1.

Posted on Feb 2, 2015 4:44:57 PM PST
Yvonne says:
My kindle d01200 will not turn on have charged and checked adaptor and plug, any ideas please

Posted on Feb 15, 2015 6:48:11 PM PST
Not sure if this helps anyone but I purchased a Kindle model d01200 for my mother as a Christmas gift. I even purchased a few books and games.Recently she has had similar problems as you guys. I brought it home, did the factory reset, the 30 second restart, and refreshed my Amazon account. Then I just turned on wi fi and it started downloading all kinds of new updates. Long story short, my mom doesn't have internet so she couldn't receive any updates.I downloadedher a few more books and games.Shes happy now! Hope this helps someone.
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Discussion in:  Kindle forum
Participants:  30
Total posts:  34
Initial post:  May 13, 2012
Latest post:  Mar 18, 2016

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