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Kindle 4 battery drain issue


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Initial post: Nov 16, 2011 6:20:59 PM PST
Celia S says:
I have brought a kindle 3 one year ago which was excellent. The battery lasts 3-4 weeks before needs charge. Two weeks ago, I brought a kindle 4, fully charged it and turned it off (wifi is off too). When I started to use it 1 week later, I found that the battery was totally dead. I fully charged it again, and noticed the battery was draining 20% everyday with minimum use (half hour a day). I took the kindle back to the shop and exchange for a blank new one. Guess what, same battery draining issue. It has been frustrating. Anyone has the same experience with kindle 4 ? Anyway to improve the battery life??

Posted on Nov 16, 2011 11:29:41 PM PST
Last edited by the author on Nov 16, 2011 11:35:13 PM PST
Laavista says:
You may have already checked this, but you may have a book 'stuck' in indexing. If your Kindle is continuously trying to index a book and can't for some reason, it drains the battery.

Check by:
1.Click the 'home' button
2.Select 'search'
3.Enter 'garbage' in the search box, like xxxyz
4.It will attempt to search for the 'garbage' word you entered. If 'no items' is displayed, then you have no book being indexed. If a book is listed, then it is stuck. Delete the book, then download it again. Give it some time, then recheck that it indexed.

Posted on Nov 17, 2011 5:16:00 AM PST
Also, I've found that battery performance takes a few cycles to reach it's proper level.

Posted on Nov 17, 2011 4:14:58 PM PST
Hello Celia S,

I am sorry you are experiencing a battery drain issue with your Kindle! This is something that we would like to troubleshoot with you and ask that you please contact us for personalized customer service.

I am providing contact information below:

http://www.amazon.com/contact-us

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

Posted on Nov 17, 2011 4:17:20 PM PST
Ed says:
WOW!

In reply to an earlier post on Nov 18, 2011 3:24:13 AM PST
Celia S says:
Dear Laavista,
Tried to search XXXyz as you advised. 'No items' is displayed so I guess it is not the index problem. I do have more than 300 books in the kindle 4 though. Thanks

Posted on Nov 23, 2011 2:03:46 PM PST
Celia S says:
Yes. After 2 cycle of charging, the battery performance is fine now.

Posted on Nov 23, 2011 7:42:12 PM PST
Carryit says:
my kindle 4 battery looses charge about 60% per day... NON_INDEXING... i have charged and drained many times.... tonight tech support had me set to factory defaults thus eliminating all my books.... so now i will have to index again.... but before i add a single book i'm going to fully charge,,, not read a single book and see how much drain i have tomorrow evening with NO wifi on and no usage.... i have done everything except the default factory setting... i suspect that wont fix the problem... i have messed with this thing over a month.... if it still loses charge i'm throwing it in the trash and sending the lighted cover back....

In reply to an earlier post on Nov 23, 2011 7:49:20 PM PST
Plus the new Basic Kindle only has half the battery life of the K3 per the product description.

In reply to an earlier post on Nov 23, 2011 7:51:39 PM PST
Carryit - Don't throw it in the trash! Contact CS - they'll replace it immediately with a new one.

Posted on Nov 23, 2011 7:59:14 PM PST
Carryit says:
tech told me i would have to pay a fee... since its a few days past 30.... so i will toss it and get my money back from the lighted kindle cover... which is almost the cost of the device..... not sure i want to throw good money after bad...

In reply to an earlier post on Nov 23, 2011 8:06:34 PM PST
Did you talk to Kindle Support and not just Amazon Support? I've never heard of having to pay a fee to have a defective device replaced.

Posted on Apr 24, 2012 12:34:30 AM PDT
HugePedlar says:
Resurrecting an old thread here.

I had a Kindle 4 which would randomly drain its own battery completely overnight. Did some troubleshooting with Kindle Support and ended up getting a replacement sent out (for free). I've had the new one a few weeks now and it's just happened again, exactly the same issue. Never had this issue with my 3rd gen kindle. The only thing I can think of is that it might be happening when I leave the kindle open on a page of a book when I put it down, rather than pressing the sleep button. I can't be sure that it only happens in these cases though, and even so - it should put itself to sleep after an idle period anyway.

Very disappointing, especially since when it dies it doesn't update my progress so I can't just pick up another device and start reading from where I left off.
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In reply to an earlier post on Apr 24, 2012 5:39:56 AM PDT
Carryit says:
if you add lots of books to your new kindle your battery will drain lots because... your kindle indexes all new books put on your kindle.... go to your search window and type in junk like *&% and search.... you will get a page that tells you how many books are left to be indexed and show the one currently being indexed.... its a process, i have lots of books and it takes a while..... when there are no more books to index i go to menu settings then menu again and do a restart..... on one kindle i was having an issue with the battery i had to de-register it and do a factory default which wiped out all my books.... i told tech support i didnt think that would work but it did work... when i put everything back and re-indexed the battery was fine...

In reply to an earlier post on Apr 24, 2012 6:19:20 AM PDT
HugePedlar says:
Good points, and probably relevant in many cases, but not mine. Indexing has never been a problem and a factory reset didn't solve it either. I have attempted to disable indexing now though, so maybe it'll help this time.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  15
Initial post:  Nov 16, 2011
Latest post:  Apr 24, 2012

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