Customer Discussions > Kindle forum

Problems with 3G connection on Kindle keyboard?

Sort: Oldest first | Newest first
Showing 1-25 of 43 posts in this discussion
Initial post: Apr 19, 2012 10:01:55 PM PDT
Well Then says:
My Kindle, which has always worked on 3G without any problem, has stopped connecting to 3G. I am currently stuck with Wi-Fi, which is a pain as our Wi-Fi doesn't extend throughout our house. So far Amazon hasn't been able to identify and correct the problem, though I have dealt with two very helpful Live Chat agents. I am to try again tomorrow with the technical team. Anyone had this problem? The 3G has always been something I've loved about my Kindle, as I haven't had to think about availability of Wi-Fi.

Posted on Apr 19, 2012 11:06:24 PM PDT
Artist says:
If you are within range of a wi-fi signal, it will try to connect to wi-fi. Either move out of range or forget that connection and see if it works again.

I assume they had you try a restart and a reboot?

In reply to an earlier post on Apr 19, 2012 11:45:39 PM PDT
Last edited by the author on Apr 20, 2012 7:31:13 AM PDT
I had this happen twice with two different Kindles. Both times I had Kindle Customer Service call me and they had the tech team reestablish the radio signal. Took half an hour or less both times. Both have been working fine ever since.
Your reply to Breezy by the beach's post:
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)

In reply to an earlier post on Apr 20, 2012 2:08:47 AM PDT
Dragi Raos says:
Breezy, do you remember what was the cause of the problem?

In reply to an earlier post on Apr 20, 2012 2:25:27 AM PDT
Dragi Raos says:
I once had "zero bars" for several minutes on my K2. I went to Settings page, typed 311 to get network choice screen, switched to another network and back, and everything was OK.

Posted on Apr 20, 2012 6:07:30 AM PDT
racefan says:
This happened once for me when I had my K2. I did a hard restart (reboot) by holding the power switch for 30 seconds and then releasing it. Once you do that, just step back and wait a few minutes for the Kindle to get going. Don't panic when it looks like all your books are gone. They aren't. It will just take a little bit of time for your home page to repopulate. I was able to reconnect to 3G without any issues.

Make sure you have a good charge on your Kindle before doing this. Also, do not have your charger plugged in while you try this. If it doesn't work, I would suggest calling Customer Service.

In reply to an earlier post on Apr 20, 2012 7:12:20 AM PDT
Last edited by the author on Apr 20, 2012 7:29:19 AM PDT
They were not really sure, just said the radio signal was not connecting. They had to reestablish it from their end. The second time around went quicker because I had already done all the checks they had had me do the first time before I called - reboot, check for networks with 311 as you mention below.

Posted on Apr 22, 2012 11:49:38 AM PDT
Well Then says:
The day after my post, I had a successful third session with Amazon & my 3G is now restored. I was asked to restart again, and thne instructed to do a couple of things at my end, which resulted in the Kindle starting to reconnect to the 3G when I was out of range of Wi-Fi. I have turned off the Wi-Fi connection and am back to just 3G, which is what I had always had before this recent problem, and which suits me just fine! Still don't know what triggered the problem in the first place.

In reply to an earlier post on Apr 23, 2012 6:40:24 PM PDT
Glad to hear you got it working again. :-)

In reply to an earlier post on Apr 26, 2012 1:30:21 PM PDT
Quantz says:
Hi Well Then,
what is that "couple of things" they instructed you to do? I'm having the same problem with 3G and I would like to try your solution before trying the Customer Service.

Posted on May 10, 2012 6:07:51 AM PDT
I'm glad Breezy and Well Then have 3G connection again. I had a chat session with Amazon rep two days ago for 2.5 hours and couldn't re-establish 3G connection. Now I'm waiting to hear from the tech department.

Posted on May 27, 2012 10:02:33 AM PDT
I'm having a similar issue with connecting to 3g. I ended up doing a factory reset on my own which allowed me to connect to 3g, but as soon as I connected to wifi again it would not allow me to connect to 3g. I was on the phone with Amazon CS today and they had me go to the 311 page where my Kindle spent more than 20 minutes searching for a signal to no avail. The CS representative then gave me the option of doing a factory reset again and just not connecting to wifi again or to purchase a replacement kindle for $85. She said that she would pass along the information to the tech support and that they may get back with an answer, or may not. She also called me back and asked me to go to a 611 page, but my Kindle would not load that page. She seemed very surprised that the kindle would not load that page, but did not have any further suggestions for me.

In reply to an earlier post on May 27, 2012 12:55:45 PM PDT
Well Then says:
I don't recall now exactly what the third agent directed me to do that resolved the 3G connection problem. But after I did it, I disabled the wifi option and have never turned it back on. Which suits me fine. (There are a couple of things that I have to figure a way of doing if I need do with delivery of personal documents, but I would rather figure that out, than have the bizarre experience I was having with the wifi connection. I remember driving and looking at the kindle when I was stationary in traffic, and instead of connecting to 3G, it was trying to connect to the wifi at every random store nearby...the pet store, the Texaco station, the hardware store, etc.!!! After the final re-set, I haven't tried wifi again, and am happy with the 3G, which connects wherever I airports, on mountaintops, at the shopping centre....I was never offered the option of paying for a replacement Kindle. Hope you are able to figure it out.

Posted on May 31, 2012 7:36:29 PM PDT
[Deleted by the author on May 31, 2012 7:37:41 PM PDT]

In reply to an earlier post on Jun 14, 2012 7:35:06 AM PDT
Last edited by the author on Jun 14, 2012 7:37:42 AM PDT
3G? says:
Here's the answer I received yesterday from Kindle Support. After 1 hour on the phone and going through all the steps I had already done prior to calling, here's what they ultimately told me to check: Press and hold the ALT button, then press Y Q Q
My Kindle came up with this message: 611 Page WAN unavailable at this time
The Technical Specialist told me my 3G would never work on my Kindle, he said it was because there is a shelf-life to the 3G and they just sometimes stop working, but good news for me "Wi-Fi" would still work. Like you I purchased the 3G version because I don't always have access to Wi-Fi. Good luck, but if you come up with this message you are out of luck with 3G on your Kindle.

In reply to an earlier post on Jun 14, 2012 7:57:07 AM PDT
Unfortunately, after performing another factory reset as advised neither the 3G nor the wifi works now. It will connect to wifi, but will no longer connect to the kindle store. Now I must transfer everything manually through the computer.

In reply to an earlier post on Aug 13, 2012 5:28:15 AM PDT
Hi Lauren,
I am in exactly the same situation now. After factory reset I cannot connect kindle store nor register. 3G is not working, Wifi is working, but kindle store and registration is unavailable... It seems to be like kindle device is blackouted from Amazon Whispernet..
Do you have any progress in your case ?
thanks a lot


In reply to an earlier post on Aug 13, 2012 5:44:46 AM PDT
No progress. Only way I can buy books is to load them through the computer.

In reply to an earlier post on Dec 17, 2012 2:42:08 AM PST
I actually had exactly the same problem (in Germany)! There seems to be no solution.

In reply to an earlier post on Dec 17, 2012 3:10:20 AM PST
I had the same problem and I think, it has to to with an automated update from kindle! I got an update, and since then there was no 3G-functionality. after factory-resetting there was even no WLAN-functionality. seems like amazon is responsible for this troubles.

Posted on Jan 12, 2013 4:10:21 AM PST
Merle South Africa
Thank you all for all your info a friend forwarded this site to me. I have had exactly the same problems as the above, I also purchased the 3G version as we do a lot of travelling. Now also have to download via my computer. After numerous e-mails and chat room discussions with support people from Kindle no solution was found. In fact I was told I could purchase a 'new' refurbished kindle at a reduced price as unfortunately my one year guarantee had expired. So rather disillusioned!!!!!!!!!

In reply to an earlier post on Jan 15, 2013 3:08:22 PM PST
pockets says:
This worked for me.

In reply to an earlier post on Aug 30, 2013 9:35:46 PM PDT
Exactly the same as what I just experienced today.

In reply to an earlier post on Oct 23, 2013 11:05:06 AM PDT
[Deleted by Amazon on Oct 23, 2013 11:57:44 PM PDT]

Posted on Apr 13, 2014 10:03:27 PM PDT
KP says:
I had my 3G stop working and after spending some time on both chat and phone they told me I have to either have it connect to the a wifi network or forget the network and the 3G will work. I used to be able to turn the wifi off and have the 3G work but it's that way no longer. All the problems seem to be coming from the last update which means Amazon is responsible for the problem. Guess they got too busy with all the newer devices.
‹ Previous 1 2 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in


This discussion

Discussion in:  Kindle forum
Participants:  29
Total posts:  43
Initial post:  Apr 19, 2012
Latest post:  20 days ago

New! Receive e-mail when new posts are made.
Tracked by 16 customers

Search Customer Discussions