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stolen kindle fire

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Showing 1-25 of 55 posts in this discussion
Initial post: May 4, 2012 11:47:53 AM PDT
My Kindle Fire was stolen and de-registered from my account and re-registered to another account and Amazon will not provide the police with any information to help with the arrest. I am disgusted. They have the information that would make an investigation possible and now I have nothing.

Posted on May 4, 2012 11:53:12 AM PDT
That does not sound right. I know that Amazon has worked with a number of police departments in the past. Perhaps the investigating officer needs to contact Amazon a second time.

In reply to an earlier post on May 4, 2012 12:01:22 PM PDT
King Al says:
Have you contacted your police yet? Amazon will not get involved unless they have a copy of the police report. (In my opinion, this is the correct procedure.)

In reply to an earlier post on May 4, 2012 12:03:40 PM PDT
Really? That does seem odd.

What exactly did they say? Did they explicitly state that they were NOT going to help the police? Did they explicitly state that they would not track the Kindle to the user who re-registered it?

You seem to be implying that you contacted Amazon with a report of a stolen Kindle and they basically told you to go suck eggs. That's really not typical of them... I'd be curious to hear the details - I suspect we're not getting some relevant information here.

In reply to an earlier post on May 4, 2012 12:04:18 PM PDT
The Artist says:
You have to file a police report and send it to Amazon. They will then cooperate with the police. They will not, however, give you any information. Do you honestly think that the police are going to put a lot of effort into finding out who stole at $199 device?

Didn't you already complain about this last week?

In reply to an earlier post on May 4, 2012 12:06:11 PM PDT
King Al says:
I'm guessing that Amazon told the OP that she needed a copy of the police report and she interpreted that as blowing her off.

Posted on May 4, 2012 12:07:00 PM PDT
Report the theft to Amazon and they will black list the Kindle rendering it unusable on Amazon.

Report the theft to your local PD and mention that you know it was re-registered to another Amazon account.

How do you know it was re-registered?

Posted on May 4, 2012 12:08:32 PM PDT
She can tell it's no longer registered to her account, but how would she know it's been registered to someone else's without Amazon having told her that? And Amazon telling her that, and then refusing to work with the police? What's wrong with this picture?

Posted on May 4, 2012 12:10:23 PM PDT
Its up to the PD to conduct an investigation, not to Amazon to file a report on the OP's behalf.

In reply to an earlier post on May 4, 2012 12:29:09 PM PDT
Yup. That's what I suspect as well. I highly doubt Amazon is refusing to cooperate with a police report. I suspect the OP has the procedure backwards - incorrectly thinking that Amazon is responsible for telling the police, instead of cooperating with a request BY the police. That's why I would be curious to hear EXACTLY what she asked Amazon and EXACTLY how they responded.

The other very interesting point that's been brought up is how the OP would know that the Kindle has been re-registered to another account...

In reply to an earlier post on May 4, 2012 12:31:13 PM PDT
quilt lover says:
The only way I can see that she could check to see if it has been re-registered is to try to re-register it herself. She could do that if she had the serial # written down.

In reply to an earlier post on May 4, 2012 12:31:16 PM PDT
K.D. says:
Sounds like either that or they expect amazon to hand the info to them for them to take to the police. That would be a big huge privacy no-no, so it's understandable why they wouldn't hand that to anyone but police with proper paperwork.

Posted on May 4, 2012 12:35:46 PM PDT
The way I read it, the OP knows who it is re-registered to, hence the comment about making an arrest. Maybe I'm reading too much into it.

In reply to an earlier post on May 4, 2012 1:06:23 PM PDT
Jazzy_Jeff says:
Probably a boy friend girl friend thing :)

In reply to an earlier post on May 4, 2012 1:07:45 PM PDT
I also wondered about that.

In reply to an earlier post on May 4, 2012 1:53:32 PM PDT
King Al says:
That is a perfect example of why Amazon should not do anything without a police report.

Posted on May 5, 2012 9:42:53 AM PDT
As soon as my son told me it was missing. I logged onto my account and saw that it was not in my list of devices. I reported it to the Amazon -- Amazon told me that someone deregistered it that afternoon from my account and re-registered it to another account. I asked for the name or contact of that person. Amazon said they could not give it to me and to report it stolen with the police. I then called the police and filed a complaint. Then they gave me a link to their Law Enforcement Liaison to give to the police so that my police officer could contact them requesting the information. My police officer contacted Amazon's Law Enforcement Liaison and was told that they needed a valid subpoena in order to "consider" releasing the information. The police then told me that in CT where I live it would be very difficult to obtain a subpoena from the court for an item that was under $5000. So basically, Amazon will not give the police any information. Turns out that suspects who stole my Kindle are also stealing phones and other electronic out of locked lockers in my kids high school. If Amazon turned the information over the it would have linked all the thefts together and made an arrest much sooner. Seems to me that if police have that much information that Amazon would have cooperated.

In reply to an earlier post on May 5, 2012 9:48:20 AM PDT
*nospin* says:
Seems to me the police dropped the ball.

Nowhere in your explanation is there mention of a properly filed police report. Amz can't go by phone calls back and forth.

Posted on May 5, 2012 10:02:27 AM PDT
I filed a complaint -- there is a police report with a case number and Amazon has that information. The police did not drop the ball at all - they are still investigating using other sources - you are missing the point that they have other evidence and if Amazon could provide information that would link the crimes together the arrests would happen sooner.

In reply to an earlier post on May 5, 2012 10:03:48 AM PDT
Your state won't issue a subpoena and you blame Amazon? Um, a chat with your state government might be a better choice.

In reply to an earlier post on May 5, 2012 10:29:17 AM PDT
*nospin* says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on May 5, 2012 10:40:41 AM PDT
Russ says:
Someone is dropping the ball and I don't think for a moment it's Amazon. It sounds more like the officer himself can't be bothered about a $199 device being stolen. Amazon won't provide you any information because that would violate their privacy policy and set them up for a lawsuit if they did.

*Protection of and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

In reply to an earlier post on May 12, 2012 4:31:58 PM PDT
Jeannie says:
I understand your situation, unlike these other bloggers who don't seem to get it. Amazon doesn't need to release the info to you. That probably would be deemed a privacy violation. Releasing it to the police sounds kosher. They could leave you out of the loop and no one gets "hurt." I hope you enjoy your new iPad now that you have no faith in Amazon.

In reply to an earlier post on May 12, 2012 4:45:08 PM PDT
*nospin* says:
You don't get it.
Amazon has a long track record with cooperating with the proper authorities. The officer on this case is just passing the buck blaming it on Amazon because he does not want to bother dealing with an item worth less than $200.

The OP chooses to believe the investigating officer instead of bumping it up the chain of command.

In reply to an earlier post on May 12, 2012 5:33:30 PM PDT
Jeannie says:
Uh, no, you don't get it. The police are on top of this. Don't you think if Amazon just coughed up the name the investigation could move in the right direction? Taking the name of the person who re-registered the Kindle and matching it with the suspected student, connecting the dots, etc., etc.?
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Discussion in:  Kindle forum
Participants:  29
Total posts:  55
Initial post:  May 4, 2012
Latest post:  Jun 17, 2014

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