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WiFi problems with Kindle Fire HD 7"


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Showing 1-25 of 207 posts in this discussion
Initial post: Sep 16, 2012 4:43:13 PM PDT
Consumer says:
I've been emailing Netgear customer support all day, trying all kinds of router settings, and STILL can't get my new Kindle Fire HD to connect. I don't have any other wireless devices, so I have nothing to compare.

My network shows up as having a strong signal, but by the time I try to connect, it's mysteriously "not in range," despite nothing changing from one minute to the next. I've even tried disabling the security settings so there's no time lost entering a password.

Anyone have any ideas?

In reply to an earlier post on Sep 16, 2012 4:49:58 PM PDT
S. Prewitt says:
Which router model do you have? How old is it?

In reply to an earlier post on Sep 16, 2012 5:12:36 PM PDT
Jazzy_Jeff says:
Do you have any place near you with free wifi to test it out? I personally can't stand Netgear routers. I have had nothing but problems with them in the past.

Posted on Sep 16, 2012 5:15:57 PM PDT
Last edited by the author on Sep 16, 2012 5:16:15 PM PDT
My Netgear routers work just fine with my Fire.

Consumer - You don't have a laptop or anything that accepts a wireless signal? Could you borrow one from a friend? Without knowing if your network is set up correctly or not, it's going to be very hard to troubleshoot.

Posted on Sep 16, 2012 5:35:40 PM PDT
Consumer says:
Thanks to all. I went through the Fire's WiFi troubleshooting and saw the recommendation to add the Kindle's Mac address. I did that and now it is at least trying to authenticate. However, authentication keeps failing. The Help page says this could be due to incorrect password, too many devices on the router, or the router may have Mac filtration. I'm sure I typed the password correctly. I also tried disabling security so no password was needed. I have no other devices on the router. I don't have a clue about Mac filtering, but have passed that question to Netgear's support team.

I do have a laptop and can try that to see if it will connect. I could go someplace where there is free WiFi. Are there security risks by doing so ... like I don't want to set up my Fire there?

My router is WGR614v6. Not sure how old it is ... probably at least 5 years old.

I appreciate everyone's input.

In reply to an earlier post on Sep 16, 2012 6:04:47 PM PDT
S. Prewitt says:
One thing you can do is make sure you have the latest firmware version installed. See this web site:
http://support.netgear.com/product/WGR614v6

Considering how old your wireless router, your best option may just be to buy a new one. Linksys makes good ones:
http://home.cisco.com/en-us/products/wirelessrouters?icid=store_home_cat_image_routers

If you want to save some money, buy a refurbished one. (I think the warranty is only 3 months.) I bought this one refurbished, and it works great with all of my computers, Kindle Keyboard, and Kindle Fire:
Cisco by Linksys Factory Refurbished E3200 High-Performance Simultaneous Dual-Band Wireless-N Router

Posted on Sep 16, 2012 6:44:29 PM PDT
SeaLevel274 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Sep 16, 2012 7:16:38 PM PDT
delta0 says:
Thus far this discussion is crazy. Stop blaming the router. Something else is going on here. I have exactly the same problem, and completely different infrastructure. I have no problem connecting to this infrastructure with at least 10 different types of Wifi devices, including Roku, Xbox, many generations of Windows devices, two generations of Apple devices, and the latest iPad. My configuration is as standard as can be, except that I have locked it down pretty hard with security. Amazon has a problem with their basic connection logic; if the basic assumption is no security on the router, then they need to fix this problem, and fast. If it's something else, ditto.

Posted on Sep 16, 2012 7:34:18 PM PDT
delta0 says:
All -- I'm the guy who said the discussion was crazy. I just solved the problem: I have (silly me) been using the Kindle in Landscape mode, because that makes the font larger. Unfortunately, it also has not been properly formatted by the Kindle developers, so critical configuration information is simply not showing on the screen. If you flip the screen to Portrait mode, then you will see all the other information fields critical to setting up a wifi connection through a properly secured router. Once I did this, everything went through just fine. Given this initial experience, I'm expecting a bunch of similar rush-to-market problems with the interface or underlying code. Probably a good idea -- once you DO get connected -- to download the latest Kindle SW regularly, since they will (behind the scenes) be quickly making repairs to problems in various aspects of the base Kindle OS. Peace on earth.

Posted on Sep 16, 2012 8:30:08 PM PDT
Consumer says:
Hmm ... thanks for posting. I'm not sure this will fix my problem. I have only used portrait mode, and I followed the Help info, just to be sure I wasn't missing anything. I still can't connect. I was figuring on buying a new router tomorrow, but gee, this $199 Fire is starting to get awfully expensive.

I wouldn't be surprised if it was my router. I've never had great luck with my laptop on wireless. I mean it works, but it's awful for downloading a movie. I'll try the laptop tomorrow and try free WiFi someplace before I spend on a new router.

Posted on Sep 16, 2012 8:39:58 PM PDT
Lynn M says:
consumer, that sounds like the best plan. Your router might just stink. I've had bad ones before.

Posted on Sep 16, 2012 8:41:02 PM PDT
Blue Topaz says:
@Consumer - probably a good idea to test it out at a WiFi place before investing. I'm hoping my home WiFi will work. It tends to disconnect my 2nd Desktop computer now and then and I had some probs with my Kindle Keyboard the other day, but simply resetting the WiFi (undoing the power source - electricall wall socket for 15 sec and replugging it in, has now made my Kndle keyboard pick it up again. Mine is 4 yrs old. Not the best quality - Netgear. Good luck!

In reply to an earlier post on Sep 16, 2012 9:42:45 PM PDT
S. Prewitt says:
Consumer,
Also, have you tried this recommendation from Kindle Help?

Try to restart your Kindle Fire and unplug you router to see if this resolves your problem.

To restart your device:
* Hold down the power button for at least two seconds and select Shut Down.
* Hold the power button for two seconds to turn it back on.

Posted on Sep 17, 2012 5:41:10 AM PDT
Consumer says:
Thanks, Prewitt, I'll try this. The more I think about it, I think it may be the router. I'm always getting "connection reset" pages when I browse on my PC, or "page not found." I don't know a lot about routers, but I can't help but wonder if these are signs of a failing or simply not good router.

Posted on Sep 17, 2012 6:01:00 AM PDT
Consumer says:
I tried my laptop and it can't find my network, so I'm guessing the router is the problem. Given that I've spent an entire day working on changing router settings with the assistance of Netgear support, it's starting to look like I do need a new router. I will try to connect with free WiFi on my way to to the store, though!

Posted on Sep 18, 2012 7:53:58 PM PDT
Consumer says:
Just an update to all who helped me. I really appreciate your input and time. I ended up replacing my router. Everything is working fine now! Thanks again.

Posted on Sep 21, 2012 3:28:41 PM PDT
B. Powell says:
I got my girlfriend the 7" Fire HD for our anniversary. She got errors saying goes "authentication failed" numerous times out of the box, despite the Kindle showing strong signal strength with her router. The router is a Westell 327W. It is NOT secured. We can both connect our smart phones to the network (iPhone & Droid) with maximum strength, as well she has a regular Kindle AND a PC which have no problems connecting to the wireless network. We might try connecting it to my network at my place later. Anyone have any ideas for now as to why it only wants to return "authentication failed" errors when everything else connects to the network perfectly fine without flaw?

In reply to an earlier post on Sep 21, 2012 5:19:12 PM PDT
jsh1120 says:
"Just an update to all who helped me. I really appreciate your input and time. I ended up replacing my router. Everything is working fine now! Thanks again."

Consumer,

I'm quoting you because I'm convinced that about 90% of all wifi problems can be solved by doing exactly what you did. Get a new router from a local store (or Amazon) where you can return it if it doesn't solve your problem. Plug it in. Configure it. Try it. In about 10 minutes you have saved yourself about 40 hours of frustration. If your time is worth more than a nickel an hour, you've saved money.

In reply to an earlier post on Sep 21, 2012 5:23:01 PM PDT
jsh1120 says:
Brian,

When you have the sort of problem you describe it seems logical that the problem lies with the new device you're trying to install since other devices work fine. Unfortunately, though logical, it's often WRONG! There are many many reasons that trying to connect a new device to an existing wifi network will fail even if it seems to be working correctly with other devices.

Save yourself and your girlfriend the frustration and grief and enjoy your anniversary. Go buy a new router (from a store where you can return it for the full purchase price if necessary) and install it. Chances are about 9 out of 10 that it will work.

In reply to an earlier post on Sep 21, 2012 5:26:15 PM PDT
Good to know! Thanks for posting back to tell us!

Posted on Sep 21, 2012 5:36:01 PM PDT
Consumer says:
I'd like to add one more thing. After a couple days, the Kindle sometimes wouldn't connect. My PC was still acting up, with pages not loading (connection reset), and I sometimes needed to reboot my PC or modem. I had my cable company reset my modem at their end, and that seems to have helped a lot. I can now use my Kindle, but am trying another modem with an external antenna, just to be sure that I can't do even better.

So yes, try a new modem. The difference in newer technology might just do the trick. I believe I just saw a help link for WiFi problems on the Kindle Support Page, and that might have some ideas, too.

In reply to an earlier post on Oct 26, 2012 5:29:56 AM PDT
weepiggies says:
Don't rush to buy a new router. I have only just installed a brand new TP-Link router. Yesterday no problems connecting to the internet via Kindle. Today authentication failing repeatedly. Laptop is working wirelessly no problem.

Posted on Oct 27, 2012 8:42:03 PM PDT
Last edited by the author on Oct 27, 2012 8:43:55 PM PDT
Arturo Nuno says:
same sitch as weepiggies over here too.

Posted on Nov 5, 2012 1:13:44 PM PST
Ting Ting says:
Same problems with authentication here. I'm using the university's wifi as well, so I'm pretty sure the problem doesn't lie with the router.

Posted on Nov 7, 2012 1:34:14 PM PST
M. Dougherty says:
Just got my Kindle Fire HD today and already having wifi problems. I can connect just fine, surf a bit, download a bit and then it just stops working. It shows the KFHD is still connected to my router, but nothing will download or upload and no surfing. I have to disconnect and reconnect to wifi. What a pain.
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Discussion in:  Kindle forum
Participants:  135
Total posts:  207
Initial post:  Sep 16, 2012
Latest post:  21 days ago

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