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Paperwhite Skipping Pages


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Initial post: Oct 21, 2012 2:50:35 PM PDT
Last edited by the author on Oct 21, 2012 4:45:47 PM PDT
DadCooks says:
My wife's new (3-day old) Paperwhite has started to skip pages (from 2 to 5 at a time) when she turns a page. It happens going forward or back.

edit: My wife is an experienced touch screen user (been using tablets and smartphones since the first crude versions, and this is not her first Kindle), so we have considered all the obvious and usual causes. This seems to either be an OS or hardware problem.

Anyone else experiencing the same problem (searched forum already, no other posts found).

In reply to an earlier post on Oct 21, 2012 2:52:10 PM PDT
Just Peachy says:
Nope, not having that problem.

Posted on Oct 21, 2012 2:58:47 PM PDT
Try to clean the screen and make sure her fingers are clean.

Posted on Oct 21, 2012 3:23:33 PM PDT
Perhaps she is using too much pressure when she changes the page.

In reply to an earlier post on Oct 21, 2012 3:28:27 PM PDT
It could be that she is "stuttering" in her touch/taps on the screen. That would cause more than one page to be turned.

Is this her first touch screen device?

In reply to an earlier post on Oct 21, 2012 3:31:57 PM PDT
Fuzzy says:
Last night mine skipped from page one to the end of chapter six, might have been operator error, no way of telling.

In reply to an earlier post on Oct 21, 2012 5:34:35 PM PDT
Last edited by the author on Oct 21, 2012 5:34:53 PM PDT
/dev/null says:
My wife who is also an experienced tablet/touch screen user has encountered this problem multiple times. Unfortunately for her it happens to jump much larger increments than 3-5 pages. Her most recent skip jumped an entire 30% further in the book and we don't know how to easily get her back to the last page read without pressing back 200 times for 200 pages!

Any advice on how to go back to the last page read would be very helpful (we have a WiFi that is offline most of the time).

Posted on Oct 21, 2012 6:55:53 PM PDT
When that happened on my Kindle Touch, I would just change the font size to the smallest possible, you still would have to backspace, but at least not 200 times.

In reply to an earlier post on Oct 21, 2012 11:37:57 PM PDT
John D. says:
Sometimes pressing the < button will take you right to where you were.

Also, if you know about what page (or location) you were at, you can do this: Menu | Go To | Page or Location, enter the page or location, touch "Page" or "Location".

Posted on Oct 22, 2012 12:53:00 AM PDT
If you can remember a word or name on the last page you were reading (or just a couple of pages earlier), you can search for it. It will find all occurrences and show several lines about each. Then you can tell it to go to the one that seems right.

Of course it helps if the word isn't too common. And if you're reading a mystery be careful to read the results from the top and stop before you get to the line that says that Tiffany was the murderer ;)

Posted on Oct 26, 2012 11:50:02 AM PDT
Yoram Vardi says:
I've also had the kindle skipping tons on pages on me (more than 15). Very annoying and I'm uncertain on how it could be an operator error. I have just pressed for one page flip, nothing else.

In reply to an earlier post on Oct 26, 2012 12:09:10 PM PDT
January says:
Another reason to love my KK with physical buttons. Thank you!

Posted on Nov 4, 2012 3:18:52 PM PST
Yes, both my wife and I have experienced page skipping (15 even) in either direction when simply trying to advance pages. I'm a GUI designer and well versed in the interface. It is difficult as hell -- especially in a reasonably convolutedly told story -- to end up spending 10 minutes reading until you realize you've skipped 10 pages. Then hitting back is fraught with illogical leaps across pages; both forward and backward.No like. Love the screen guys.

In a separate note, I'm reading "The Road" and the time remaining in the book/chapter have frozen in at 1:30 remaining, and I know I'm only half of the way through a book that'll have me for a lot longer than that. Plus, the estimate just sits there, unchanging as I read page after page. Bug.

Amazon, please fox these.

In reply to an earlier post on Nov 4, 2012 3:45:02 PM PST
yep, I'm having the same problem with my new Paperwhite...very irritating. Since I never know when it will happen, remembering words or locations isn't a feasible remedy. I would need to remember a key work or the location of every page. Has to be an OS or harware problem.

In reply to an earlier post on Nov 11, 2012 11:07:18 AM PST
Last edited by the author on Nov 11, 2012 11:08:05 AM PST
/dev/null says:
Thanks for the tips all, remembering a word and searching for it sometimes does the trick. Otherwise, we are making the fonts very small and going back until we recognize text.

I'm wondering if this is a hardware problem since I haven't seen a ton of other posts about it. Has anyone tried having their Paperwhite replaced with a new one? I'm toying with the idea to see if it helps, especially since the 5.3.0 update that came out the other day makes no mention of resolving this issue.

Here's to hoping they've resolved the issue off the record in 5.3.0 since the problem hasn't gotten a lot of attention outside of this post. Sadly my wife hasn't used it much since running into this issue multiple times during one reading session.

In reply to an earlier post on Nov 11, 2012 11:30:44 AM PST
Last edited by the author on Nov 11, 2012 11:31:23 AM PST
@ January,

I hear you. I will keep mine until it dies. No new Kindles for me.

Posted on Nov 13, 2012 7:44:05 AM PST
Frank Murano says:
Mine has skipped to the end of the book (from 87- 89% read), both before and after the 5.3 update. More than a little annoying. My Touch never did that.

Posted on Nov 19, 2012 9:53:11 PM PST
/dev/null says:
I think Amazon's FAQ topic on this is priceless:
Book skipping pages > From the Home screen, select Menu>Settings>Menu (again)>Restart.

http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-6?ie=UTF8&nodeId=201009940&qid=1353390669&sr=1-6

Having restarted several times, I can say that this does not correct anything. It is also confirmed to be present post 5.3 update.

Posted on Nov 19, 2012 10:04:14 PM PST
Bixillarla says:
I havn't had any issues with my Paperwhite skipping pages yet, I got it the first day it was out and read 2-4 books a month.

Posted on Nov 20, 2012 7:56:40 AM PST
Michael F. says:
I think that perhaps people might be swiping up or down by accident (previous or next chapter).

If you ever find you have skipped, touching the top to get the menu, then hitting the back < button takes you back to the last place you navigated from OTHER than page turns. So you can skip by accident, turn 5-6 pages, but one "back" press will still take you back to where you came from originally - it will rewind to before the skip, not just reverse the previous page turn.

In reply to an earlier post on Nov 20, 2012 7:58:00 AM PST
Cyndie says:
The Paperwhite doesn't use the up/down swipe to change chapters like the Touch did.

In reply to an earlier post on Nov 20, 2012 7:58:08 AM PST
Just Peachy says:
On the Paperwhite, swiping up or down doesn't move you to the next or previous chapter like on the Touch.

In reply to an earlier post on Nov 20, 2012 8:01:08 AM PST
Bixillarla says:
Nope they removed the swipping up and down for chapters on the Paperwhite.

Posted on Nov 20, 2012 2:32:15 PM PST
CarolinaGirl says:
It's funny but I just mentioned this problem to my son this morning. I had this happen a few times with the 1st PW I had. So far it hasn't happened with my replacement PW. I really don't think it's operator error,I've had touch screen phones and an iPad so I know how to use them.

Posted on Nov 27, 2012 3:34:16 PM PST
Last edited by the author on Nov 27, 2012 3:38:07 PM PST
J. Paquin says:
Same issue here. Not operator error. This happens often, and is a real problem for me.

I wonder if this is a problem with the first run of hardware or something. Has anyone contacted amazon customer service about this?
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Discussion in:  Kindle forum
Participants:  90
Total posts:  236
Initial post:  Oct 21, 2012
Latest post:  Mar 26, 2014

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