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USB port: loose fit?

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Showing 1-25 of 365 posts in this discussion
Initial post: Nov 16, 2011 8:36:29 AM PST
A.M. Alas says:
Upon unboxing my Fire I decided to charge it since I didn't have time to play around with it.

Everything feels solid from a build perspective except the usb charge port. The plug is incredibly loose and cheap feeling tbh.

It charges and still works but my main concern is that it will eventually be too loose and stop charging or holding the plug in at all.

Is this normal for other Fire owners?

In reply to an earlier post on Nov 16, 2011 8:43:37 AM PST
no, mine is a very tight, snug fit... suggest returning for a different "fire" device. yours doesn't sound right!

Posted on Nov 16, 2011 10:28:00 AM PST
Hello Amiel Mark Alas,

We would like to troubleshoot this issue with you further in order to provide you a more personalized customer support experience.

I am providing contact information below:

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

In reply to an earlier post on Nov 16, 2011 10:30:12 AM PST
A.M. Alas says:
Thanks Shannon!

I contacted Amazon CS about this and was taken care of quickly.

Great customer service as always. Other companies could learn a lot from Amazon. Much appreciated.

In reply to an earlier post on Nov 16, 2011 9:46:57 PM PST
S. Sigourney says:
Yes I just recieved mine after work tonight and I noticed the charging cable in the micro USB port is indeed really loose. I attached the Fire to my PC with a USB to micro USB cable and this fit much snugger but the charging one feels like it is going to fall out. Hate to send it back for this when everything else is working so well...maybe I will use it for a few days and see if it gets worse.

Posted on Nov 16, 2011 10:30:07 PM PST
Last edited by the author on Nov 16, 2011 10:30:31 PM PST
Nobody says:
I noticed the same thing. I could wiggle it when it was charging. I was wondering if I could use my phone charger instead. It locks in place.

Posted on Nov 17, 2011 1:40:03 AM PST
saraf says:
Mine was also very loose. Seems that may be an issue.

In reply to an earlier post on Nov 17, 2011 1:49:21 AM PST
A. says:
Your phone charger can be used, if it's micro-USB, but it may charge the Fire slower.

Posted on Nov 17, 2011 4:30:21 AM PST
P. Burks says:
Mine is loose as well but still charges OK. I was called by Customer Service about another issue I posted on the board and asked her about the loose connection. She said that she had a Fire plugged in with her and it appeared to be loose also. She also said that if it appears to not be charging to let them know. Really don't want to return the Fire because of the charging adapter but will see what happens. Perhaps they would offer to just replace the adapter.

In reply to an earlier post on Nov 17, 2011 4:37:51 AM PST
LMP Jr says:
Yes, I too am concerned about the USB port. Mine is loose and doesn't seem to be charging my device right now. I'm not getting the red chargling light and my battery charge indicator on the display is not moving. I really do like everything about the device (look, feel, readability, etc). When I was considering an e-reader tablet I did notice a number of complaints regarding the charger for the Nook Color. Bottom line, I'm not looking forward to having to ship this thing back when the current charge fails!

Posted on Nov 17, 2011 6:02:10 AM PST
A.M. Alas says:
To all: the warranty is 12 months and amazon's customer service is outstanding.

I didn't mention that in my last post but if this causes an issue then they'll take care of it.

Posted on Nov 17, 2011 6:16:13 AM PST
Nina says:
Mine fits snugly. If I move the cord a bit, the Fire stays attached.

Posted on Nov 17, 2011 6:20:38 AM PST
[Deleted by Amazon on Mar 14, 2012 11:30:03 AM PDT]

Posted on Nov 17, 2011 6:32:48 AM PST
Lynn M says:
My USB port isn't loose, but the headphone port is.

Posted on Nov 17, 2011 6:36:33 AM PST
Fuzzy says:
The charging cable that came with my Fire is also a bit loose. I used the cable that I normaly use for several other devices and it fits much better.

OP: Just curious, What did CS tell you when you contacted them?

Posted on Dec 26, 2011 11:00:36 AM PST
Just gave my wife her Fire for Christmas and my USB charging cord seems loose in the socket as well. Does anyone think it's worth returning/exchanging and requesting a new one?

In reply to an earlier post on Dec 26, 2011 9:27:36 PM PST
Sam I Am says:
My usb port is so loose the charger will not engage the Kindle Fire for recharging. I am sending mine back for a replacement. I do think it is worth exchanging. The problem is likely to get worse over time.

Posted on Dec 26, 2011 10:02:01 PM PST
Last edited by the author on Dec 26, 2011 10:05:10 PM PST
My husband gave me my Kindle yesterday as a gift. My usb port seemed loose yesterday but charged ok. Today when the usb is plugged in I have a red charge light but the indicator on the battery goes in and out as if there is a short. It seems to be taking forever to charge this way.

Posted on Dec 27, 2011 11:14:50 AM PST
I just got the kindle fire as a gift this year and I did notice the Usb is loose inside the unit not the plug. The plug fits snug but can be wiggled back and forth by moving the cable. I hate the fact that it is already becoming delicate. I had a similar problem with an expensive postal scale and I now have use it on batteries because unit will not power up because USb connection loose. What is going to happen in six months if we have ship back for repairs? Are we going to lose all our apps and stuff stored on it like you do when you ship a computer in for REPAIR?

Posted on Dec 27, 2011 11:27:11 AM PST
My wife owns the Nook Color and she's had problems with the charger being loose and eventually failing to charge. She now has the KindleFire and it seems to have a similar charging port and wire, therefore I am concerned about well the Fire's charger will work.
Having gone into a few department stores we noticed that the charging adapter on the display model was somewhat different to what we received with out Fire. Those in the store had a much more sturdy adapter that we'd love to purchase if its available somewhere.

Anyone else noticed this different adapter, and are they available for purchase?

Posted on Dec 27, 2011 1:39:14 PM PST
Gavin Ralbag says:
Mine was loose, and now is so loose it doesn't charge after 5 days of using it. I don't have a computer to myself so I spend a lot of time watching movies on it while it's plugged in I know the solder points are loose and broken, I'm sending it back I'm just wondering if I should replace it with another or just get something else all together and buy a regular kindle for my books.

In reply to an earlier post on Jan 2, 2012 6:28:29 AM PST
How did Amazon take care of it? Did you send the whole unit back to be repaired, or did you exchange it for another unit?

Posted on Jan 2, 2012 6:32:27 AM PST
I just bought the Kindle Fire and set up all my email, Pandora, books, etc.....I love it however the usb connector inside the unit is loose. When i plug into it, the cord moves around. Is the best way to fix this to exchange the unit? I bought it at Best Buy. Also, if i do exchange it, will the replacement unit be able to Sync everything over including the 1 month free Prime trial?

Posted on Jan 2, 2012 7:51:17 AM PST
P. Tuel says:
I bought the Fire in November and noticed the USB connection to be loose as well. The cord where it connects wiggles as if loose and my phone charger only works at times on the Fire. However, I tried to move the connecting port on the Kindle with a pointed object and it is solid. I think it's the cord.

Posted on Jan 2, 2012 9:52:17 AM PST
I got a kindle fire for Christmas from my husband, and I've been notice that the plug where the charger goes is rather loose. I've had issues in the past where thing that had a loose plug like that eventually stopped getting charged altogether. I'm concerned that this may happen with my kindle, wondering if I should call CS about it.
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Discussion in:  Kindle forum
Participants:  199
Total posts:  365
Initial post:  Nov 16, 2011
Latest post:  Dec 17, 2014

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