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Customer Discussions > Kindle forum

Kindle Touch Downloading

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Showing 1-12 of 12 posts in this discussion
Initial post: Jun 19, 2012 5:29:14 PM PDT
gemini545 says:
Since Dec. 2011 I have been able to download free books right from my Kindle with one click. Now I get a message telling me "this moblie site does not currently support the purchase of this item. Add it to your "Wish List" and you can view and purchase it from your computer. Why after 6 months of easy one click purchasing do I now have to go on-line to purchase any books for the Kindle Touch? I am not lazy by any means by I have heard that others who have complained to Amazon say that Amazon wasn't aware of this issue (hard to believe). If they are working on it they sure are taking their sweet time. This subject has probably come up before but I couldn't find it on any of the threads. Anyone else having this problem? I skip a lot of the freebies, I'm just too tired at the end of the evening to go on line, sign in, go to wish list etc. What a pain in my ......

Posted on Jun 19, 2012 5:44:15 PM PDT
Fud53 says:
Actually you are lazy, whiney and entitled. It is much easier to download the book the "hard" way than to jump in a car and get a free one from your local library, or pay for one at your local bookstore. So a little perspective goes a long way. Get over it.

Posted on Jun 20, 2012 4:59:49 PM PDT
gemini545 says:
Actually you are rude, unhelpful and immature with your name calling. I actually prefer going to the library anyway. I was asking a question you old fuddy duddy and if Mike Gallagher of Kindle Tips and Tricks says hundreds of calls have been made to Amazon about this I guess I am not alone. Get over yourself old man.

Posted on Aug 30, 2012 6:38:31 AM PDT
Cyclist says:
Here it is, two and a half months later, and the problem still isn't solved. Is Amazon crazy? Do they not value their customers or their customers' dollars? I have stopped using my Kindle for this reason for two months now. Today I tried again, and to my astonishment, not only does the link not work, but customer service still pretends like it has no clue this is an issue!

Posted on Aug 30, 2012 6:43:55 AM PDT
CBRetriever says:
why don't you try rebooting your Touch with the wireless on (fully charged, not plugged in and hold power on for 30 seconds) and btw, you're the only person I've seen reporting that problem

and if that doesn't work, deregister it and reregister it

both of those work when people have had trouble purchasing from the stoer (I've never seen anyone report the message that you've reported, but then I've only been volunteering help for a short time)

and Fud's a known troll - everyone ignores him/her and he may have been booted from the forum because I haven't seen him in a while

Posted on Sep 1, 2012 9:18:10 AM PDT
Cyclist says:
CBRetriever, if that is the case, why do the developers not tell customer support that that's all it is? Why am I still waiting three months later, with an open ticket for an answer. Do you have a Kindle Touch and do you subscribe to a blog with links to the Amazon store? If you click on the blog link to purchase a book and it works for you, and not for me, that would be valuable information. The problem isn't purchasing from the store anyway. I can purchase fine. I can't get items from the store when I access the store from an Amazon blog. This includes blogs made by Amazon with Kindle product recommendations. If I manually go to the store and remember the name of the item I can type it in and purchase it. It's not acceptable to have a functioning product and then make it worse so your customers have a more difficult shopping experience. It's not acceptable to say: "well it was easy before, now you just have to deal with it, sorry". No thanks. I don't have a good memory. If I'm on the road without pencil and paper, I can't remember the titles of some books long enough to type it in to the Amazon store. It's very frustrating.

In reply to an earlier post on Sep 1, 2012 9:45:14 AM PDT
CBRetriever says:
ah, you didn't say from a blog in your post - it sounded like you were refering to the list of free books on the kindle store

if you'd said from a blog, I wouldn't have bothered to even respond

Posted on Sep 1, 2012 10:01:38 AM PDT
i have the 79 dollars kindle and just got a kindle fire and cant load because old kindle frozen is there anyway kindle can delete my old kindle so asi can use my kindle fire

Posted on Sep 1, 2012 10:05:17 AM PDT
CBRetriever says:
no need to have them do it - you can do it yourself - just go to Manage Your Kindle - Manage Your Devices and deregister it

In reply to an earlier post on Sep 1, 2012 10:32:19 AM PDT
 Ann says:
@Marianne - You can deregister your old Kindle, but it's not necessary to do so before you can use your Fire. You can have multiple Kindles registered to one account (some people have upwards of a dozen), and all can access your Kindle library.

If you're having issues with your Fire, it has nothing to do with your old Kindle.

If your $79 Kindle is frozen, try rebooting it - make sure it's charged, unplug it, then press and hold the power button for a full 30 seconds.

You might want to contact support for help with either/both of your devices. Click the 'Help' link at the top of this page, then press the 'Contact Us' button.

You can also ask for help over in the Kindle Help forum -

In reply to an earlier post on Sep 1, 2012 10:40:39 AM PDT
Cyclist - If it's Michael Gallagher's blog (which is the only one I've seen with this problem) apparently he needs to fix something on his end.

In reply to an earlier post on Sep 2, 2012 2:34:17 PM PDT
Cyclist says:
Nonono, it's also from blogs like Amazon Daily or Amazon omnuvorous which are published by Amazon and are free. If these blogs make a Kindle recommendation, I get the same error message. SO IT'S NOT Gallagher's blog that's the issue. As I said, it's unacceptable for Amazon to feature a link on their blog that always results in an errot message instead of a one click purchase!
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Discussion in:  Kindle forum
Participants:  7
Total posts:  12
Initial post:  Jun 19, 2012
Latest post:  Sep 2, 2012

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