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Kindle failures


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Showing 1-13 of 13 posts in this discussion
Initial post: Dec 27, 2012 3:07:33 PM PST
This is my second kindle and just like the first. It just failed to turn on (frozen screen). I have been gentle with them, kept the battery charged and in a cover. First time under warranty, this time not so much. However, I am concerned with the life expency of these units. Both failed early in their life! The only instruction is how to hard reboot and then if that dosen't work to bad so sad, so buy another one and by the way they all have been upgraded and naturally cost more money. I am tempted to do a little retro reading and save my money. Just in case you can't figure that out, books. The library is open for me!

In reply to an earlier post on Dec 27, 2012 3:11:19 PM PST
Just Peachy says:
Which Kindle?
What does the screen look like when it "fails"?
Have you talked to customer service? If it is no longer under warranty they will usually offer you a discount on a refurbed model.

If you buy another electronic device maybe you should consider an extended warranty.

In reply to an earlier post on Dec 27, 2012 3:50:39 PM PST
Actually, the newer models cost less than the older ones did at the time they were first announced with the exception of the Paperwhite. The Paperwhite is still less than the 1st and 2nd generation Kindles.

The 1st generation Kindle was introduced the end of 2007 and sold for $399.
The 2nd generation Kindle, released early in 2009, sold for $359. It was reduced to $299 in July 2009 and further reduced to $259 in October 2009. Finally, in mid 2010 it was reduced to $189.
The 3rd generation Kindle was released in the fall of 2010 with two models. WiFi w/3G for $189 and WiFi only for $139. The "Special Offers" versions were released in May 2011 with price reductions of $50 and $25 respectively.
The Basic Kindle was announced in Sept. 2011 selling for $79 (ad supported) and $109. The new version announced in Sept. 2012 sells for $69 and $89.
Kindle Touch debuted in Sept. 2011 as well selling for $99 and $139 for WiFi only and $149 and $189 for WiFi w/3G.
The Kindle Paperwhite released in Oct. 2012 replaces the Kindle Touch and does cost $10 to $30 more that the Kindle Touch model.

In reply to an earlier post on Dec 27, 2012 4:41:02 PM PST
Thanks for the input. My point being is that there seems to be a early failure rate on their products. Why should I continue to purchase Kindle items if the service life is less than a year-- unless I purchase a warranty. And the warranty just provides me with another item that may "soon" fail. As a retired Navy avionics officer, I know that electronic items that have only a on/off switch should last lots longer if taken care of.

In reply to an earlier post on Dec 27, 2012 4:44:28 PM PST
Last edited by the author on Dec 27, 2012 4:53:07 PM PST
I had a problem with a Basic recently. I did the hard reboot thing 5 times before it 'took'. Since then, the thing has worked perfectly...with no replacement, or repair. A previous Keyboard model finally failed, while under warranty, because the battery burned out. It seems I had too many books on it, and it did a lot of work loading them each time I turned the unit on. Amazon gave me a free replacement Keyboard. I now have the replacement Keyboard, and the Basic, and both are working fine. A recent survey gave Amazon the top spot on Customer Service Satisfaction...for the eighth year in a row. I believe it. I actually saved more money with my Kindles. Most of the 1800 ebooks I have were free classics, or very reasonably priced newer works costing $5.99, or less. How does a $69.00 Basic cost more than a $189.00 KK, or $399.00 K1? Try walking home from the library with 1800 Retro reads in your backpack.

BTW - You won't keep buying Kindles if they fail in less than a year...since the warranty lasts for a year. You would buy one, and get many free replacements as each one failed in turn. I have yet to purchase any extended warranty. Electronic items as thin as a Kindle heat up quickly, and intensely, and so burn out quicker than do desktop computers with lots of air space around components, built in fans, etc. The thin Kindles also cost far less than do the desktop computers. Buy a Kindle Basic for $69.00, and get a year's use out of it, and you pay just under $0.19 per day for it. Where else are you going to get entertainment that cheaply? Not from movie theaters at $10.00, or so, per two hour visit. Not from Cable TV, or Satellite TV.

In reply to an earlier post on Dec 27, 2012 4:50:05 PM PST
Last edited by the author on Dec 27, 2012 5:04:49 PM PST
So, if you are done with Kindle's & are going back to paper books, why are you posting on the Kindle Forum?

My Kindle is 2 years old, never had a problem & is going strong. I got the extended warranty - not sure why you didn't, if you wanted to make sure that you were covered after a year.

In reply to an earlier post on Dec 27, 2012 4:54:57 PM PST
S. McNulty says:
If they really did fail in less than a year, then they were still under warranty and Amazon would have replaced them free of charge.

Posted on Dec 27, 2012 4:55:39 PM PST
Harvey S. Hamby says:
...My point being is that there seems to be a early failure rate on their products. Why should I continue to purchase Kindle items if the service life is less than a year

You will find that you are an exception. I bought the very first Kindle back in 2007 and kept it until the K2 came out...the person I sold it to is still reading on it daily & it never gave either of us a single problem. I kept the K2 until the K3 came out then gave it to my godson and it is still going strong. I gave away my K3 when the Touch came out--it is still going strong for the friend I gave it to. I gave my Touch away when I ordered the PW and, at a bit over a year old, it has never given either myself or its new owner a single problem.

I fully expect to have the same performance from my PW.

In reply to an earlier post on Dec 27, 2012 5:16:23 PM PST
Jazzy_Jeff says:
The thing is you don't tell us what failed on the Kindle. My Kindle Keyboard is over 2 years old and going strong and my Basic Kindle is going on a year old with no problems. There are literally millions of Kindles sold each year so there will be some that do fail. This is the case with all electronics. The percentage is very low on the Kindle compared to the units still out there working.

Posted on Dec 27, 2012 5:27:04 PM PST
I busted the screen on my first KK; totally my fault, but since I'd only had it 3 days, Amazon replaced it. We now have 2 BKs, 2 KKs, a PW, and 3 Fires. No other problems reported; all 8 devices humming along just fine.

Posted on Dec 27, 2012 5:42:33 PM PST
My wife, daughter, son-in-law, sister-in-law,and I all have Kindles that are almost 2 years old. None of us have had a single problem with our Kindles. If you have had multiple problem it is likely you are doing something wrong.

Posted on Jul 14, 2013 7:25:14 AM PDT
My kindle will not charge. It is 13 months old. This should not happen after such a short life. Any ideas?

In reply to an earlier post on Jul 14, 2013 7:41:12 AM PDT
Mr. Harris, which Kindle?

Have you talked to customer service? It's free to talk to customer service, even for out of warranty units. They will troubleshoot and try to get it working. If they can't, they often will offer a replacement at a reduced price.

To talk to customer service - click on help at the top or bottom of any Amazon page. Then click on the Contact Us button on the next page. Answer the questions and the correct contact info is shown. I suggest using phone or chat for quickest response.
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Discussion in:  Kindle forum
Participants:  12
Total posts:  13
Initial post:  Dec 27, 2012
Latest post:  Jul 14, 2013

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