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My kindle won't turn on....green light lit.


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Showing 1-25 of 35 posts in this discussion
Initial post: Dec 12, 2011 5:38:45 PM PST
Kay Blake says:
I shut my kindle off and as I did the green light came on and I can't turn on my kindle. The green light is still on and it's not responding to anything I try. Anyone have any suggestions?

In reply to an earlier post on Dec 12, 2011 5:40:17 PM PST
Miss Carol says:
I'd try holding the button over for a full 30 seconds.

You'll probably get more effective help if you say which of the kindle devices you're working with here too.

In reply to an earlier post on Dec 12, 2011 7:57:57 PM PST
Kay Blake says:
I have the Kindle Keyboard. Thank you.... I tried it, it's still not working.

Posted on Dec 12, 2011 8:20:10 PM PST
Last edited by the author on Dec 12, 2011 8:49:17 PM PST
Do you have a wall charger, or only USB? For preference, use a wall charger for this, but if you've only got USB try it with that. Plug it in and let it charge for at least half an hour. Then unplug and try a reset (as Miss Carol described). If that doesn't do anything, try the same thing but reset while it's still plugged in.

My guess would be that the internal switch that switches the light off (and puts the kindle into sleep mode) has frozen or stopped working. If it's just frozen, doing the above may jerk it back to normal. If it's broken in the "on" position, then your battery will eventually run down anyway, and only a repair would fix it.

PS. What are you seeing on the kindle screen - is it blank, or showing a screensaver, or showing whatever was on the screen when the problem occurred?

In reply to an earlier post on Dec 12, 2011 8:42:24 PM PST
Kay Blake says:
The screensave is showing. Thanks I will try your suggestions!

Posted on Dec 13, 2011 3:14:43 AM PST
How did you go, Kay?

In reply to an earlier post on Dec 19, 2011 12:09:51 AM PST
Kay Blake says:
My hubby got it back on that night by holding the power button over for 30 seconds... I tried it previously and it didn't work for me??? Then yesterday it did it again. I don't know what to do now... Do I have to contact amazon and send it in? If I could get it back on I would delete lots of books, I think i'm at my limit, so this may be my problem. If that doesn't work you may be right on the power button being frozen (you may be right anyways, lol). Thanks for your help!

Posted on Dec 19, 2011 12:31:58 AM PST
Contacting Amazon may be a good idea, simply because if there's some simple fix they'll probably know about it. But if you *can* get it going again for long enough to delete some books and see if that helps, that's probably worth a go too.

Good luck with it; I can only guess at how frustrating it would be not to have one's kindle working... :-(

Posted on Dec 19, 2011 12:41:42 AM PST
Others don't seem to be having the problem so I would guess that the device is sick and needs to be replaced. First, though, call Amazon and see what they say.

I got an early-adopter K-1 and ended up replacing mine three times from a very obliging Amazon staff. Very impressive support!

In reply to an earlier post on Dec 20, 2011 11:18:02 AM PST
Kay Blake says:
It's very frustrating! I read my kindle everyday (most of the time at work, I work overnights). Thank you CBP and Inventor. I will be getting in touch with Amazon on my next day off :)

In reply to an earlier post on Dec 20, 2011 3:50:11 PM PST
Unless you can't take personal calls while at work, there's no need to wait till your day off. Amazon works 24/7, and if you log a request for support and give your phone number, they'll call you within about 5 mins. (Just remember to take your charger to work with you in case they need you to use it.)
https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=200127470&initialIssue=asin-order&type=email&mode=&protocol=https&skip=true&returnURI=%2Fgp%2Fhelp%2Fcontact-us%2Fkindle-help.html

Posted on Jan 24, 2012 6:38:51 PM PST
Thanks for the information,. The link to the Amazon site solved my problem getting my Kindle to start - holding the power button down for 20 secs did the trick!
Elizabeth

Posted on Apr 7, 2012 7:34:18 AM PDT
Thank for this it helped me!!!!!!!!!!!!!

Posted on Aug 28, 2012 12:01:40 AM PDT
D. Coleman says:
Thank you. This helped me too. This is the first time I had a problem like this. I took my Kindle Fire off the charger. The green light was on but I could not get it to turn on. I held the power button for exactly 20 seconds and the green light went off. I waited a minute or two, pushed the button again and it turn on. Thanks again for these posts.

In reply to an earlier post on Jul 2, 2013 5:32:10 PM PDT
John says:
Wow! It worked!

Posted on Jul 31, 2013 6:47:09 AM PDT
OMG THANK U it worked!!! I held it for bout 15-20 sec and the green button finaly came off,i wouldve died if my tablet broke but thanks agai

Posted on Aug 23, 2013 10:41:55 AM PDT
thank you this has helped me too x

Posted on Feb 14, 2014 8:54:52 PM PST
JP says:
Thanks!

In reply to an earlier post on Mar 5, 2014 8:51:07 AM PST
W. Dancer says:
I had the same problem but followed your advice and its working! Thank you!

Posted on Mar 14, 2014 11:04:11 AM PDT
Last edited by the author on Mar 14, 2014 11:06:55 AM PDT
Phoebe Y. says:
thank you! again proved the wisdom of the crowd (:

Posted on Apr 9, 2014 9:29:08 PM PDT
uluvhistory says:
My Kindle Keyboard is working and I am reading a book but the green light is not on.
Why not? My Kindle died or so I thought. Took it to the Geeks at Best Buy. The man
did a hard reset and I used it for three days not plugged in. Battery ran out and I recharged
it over night. Today I have been reading in it but there is no light at all either amber or green.
When I was charging it, it was amber during the charging and in the morning it turned green.
However, when I unplugged it, the light went out but it continued to work. I am not sure what is going on. The Kindle Keyboard is about three years old.

In reply to an earlier post on Jun 22, 2014 12:25:45 AM PDT
Thanks for the advise ! Got mine working again , mines was the touchscreen paper weight , tried all day yesterday before seeing your post! All is right with my holiday again lol x

Posted on Jul 17, 2014 4:02:40 PM PDT
i have the kindle keyboard and the charging light comes on but it wont do anything else it wont reset it wont turn on nothing is there a way to fix this

In reply to an earlier post on Jul 17, 2014 10:44:10 PM PDT
Last edited by the author on Jul 17, 2014 10:56:42 PM PDT
uluvhistory says:
The hard reset worked for me. What I did not realize is that when I use the Kindle Keyboard not plugged into the wall, there is no light except when I slide the power button to the right and it shows green. What had confused me is that I had been using the Kindle Keyboard plugged in all the time so there was always a light on.

I read that this is not a good thing to do and that I had probably weakened the battery or something like that. So after the nice Best Buy Geek did the "hard reset", I stopped keeping it plugged in. I read it wherever I want and when I get the message that the battery is running low, I generally stop and plug it in for a recharge. Once you get the low battery message, if you press the menu button
(the button in the middle of the square), the message will disappear and you can continue to read. It is similar to a low on ink message in your printer.

You can still print several pages and you can get two or three warnings before it finally really means it and the ink sort of disappears. I have taken my Kindle out to a Cat Rescue Facility where I socialize with the cats as much as possible and I find that when I sit quietly and read, some cats will willingly come and curl up on my lap when before they were a little aloof. Anyway, I learned NOT to keep it plugged in at home and just recharge it periodically--about once a week.

In reply to an earlier post on Oct 15, 2014 7:15:39 PM PDT
Creston says:
HOW do you do a hard reset ??!!!
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This discussion

Discussion in:  Kindle forum
Participants:  23
Total posts:  35
Initial post:  Dec 12, 2011
Latest post:  May 18, 2015

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