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Customer Discussions > Kindle forum

Should the paperwhite screen be perfect?

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Showing 1-21 of 21 posts in this discussion
Initial post: Nov 2, 2012 4:56:50 PM PDT
Ryan says:
I have three kindle paperwhites and at least two of them have to go back.

Forget for a moment the shadow represented by the LED lights. I don't mind it. I find that aside from that slight shadow, the screen towards the bottom of the paperwhite is the most white. The top of the screen is less vibrant - perhaps more yellow, and prolonged staring at it while reading with the brightness all the way up can make it appear blue, although that may be an optical trick of the eye since I'm staring at something bright and white.

I realize there is more lighting towards the bottom, so it makes sense the bottom should be the brightest. Is this normal behavior? Does anyone actually have a paperwhite that is just as bright at the very top as the very bottom?

Posted on Nov 2, 2012 5:01:27 PM PDT
Just Peachy says:
Mine is just as bright at the top as at the bottom - on any light setting.

Posted on Nov 2, 2012 5:05:40 PM PDT
Last edited by the author on Nov 2, 2012 5:07:37 PM PDT
Mine is perfectly white and perfectly even except at the very bottom where I could see 4 small and faint shadows.

The problem you described is not normal although not unusual given the number of complaints in this board or elsewhere. Paperwhite should be perfectly white and perfectly even white everywhere except for 4 small faint shadows at the bottom of the screen

If you notice any anomaly other than the one mentioned above, ask for a replacement or return it for a refund when you still can.

Posted on Nov 2, 2012 5:06:20 PM PDT
Ryan says:
So no discoloration whatsoever. Precisely the same level of white with no blotching? Perfect screen?

In reply to an earlier post on Nov 2, 2012 5:07:49 PM PDT
Just Peachy says:
The only time I see any blotches on mine is when I have the light up too high.

In reply to an earlier post on Nov 2, 2012 5:09:21 PM PDT
Last edited by the author on Nov 2, 2012 5:10:12 PM PDT
Correct. No discoloration whatsoever. No blotching. Same level of white everywhere except at the very bottom with four faint shadows.

This is regardless of LED setting from 0 to 24.

Posted on Nov 2, 2012 5:41:09 PM PDT
Chance says:
Same here, my screen is evenly lit with no discoloration. There's a bit of shadowing at the lower edge, where the LCDs are, when it's turned all the way up, but other than that it's fine.

In reply to an earlier post on Nov 2, 2012 6:27:28 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Nov 3, 2012 7:57:51 AM PDT
Ryan says:
The nook screen was terrible. I've had other people take a look at the paperwhite screens with no prompting from me and each noticed exactly the complaints I had, so I know it's not just me. The people who post here tend to be the most sensitive of the bunch to issues so I trust that I indeed have gotten some lucky batches.

In reply to an earlier post on Nov 3, 2012 8:00:31 AM PDT
Just Peachy says:
Ryan, you can look at the customer posted photos on the Paperwhite product page to get an idea of how the screen should look and how it should NOT look.

Posted on Nov 3, 2012 8:02:37 AM PDT
Here's Amazon's explanation of what the Paperwhite should look like. Be sure to click the link to pictures.

In reply to an earlier post on Nov 3, 2012 8:04:45 AM PDT
Ryan says:
Customer pictures are always difficult. I have a perfect iPad screen that has no yellow whatsoever (complaint when they first came out) and in pictures it looks very yellow. It's difficult to sometimes tell how the thing looks in real life depending on the photography skills of the uploader.

In reply to an earlier post on Nov 3, 2012 8:08:32 AM PDT
Just Peachy says:
The pictures I see of the "good" screens are how my PW looks.
A friend of mine (big fan of Amazon) had to go through about 3 PWs to get one that didn't have lot of blotches. So, my opinion is that the screen should be evenly lit except maybe a small bit of smudging on the bottom.
The top of the screen should not have any smudges.

Posted on Nov 3, 2012 8:14:28 AM PDT
Fuzzy says:
Yesterday I received my "R" Paperwhite. The first one was developing splotches across the center and lower left of the screen. The new one, no splotches. Much sharper in all respects. It still has the four 1/4in or so small shadow areas from the lights. I really don't think that Amazon can do anything about that.

Posted on Nov 3, 2012 8:26:49 AM PDT
Last edited by the author on Nov 3, 2012 8:33:21 AM PDT
Joanne M. says:
I'm torn about keeping or returning my PW (3g w/SO). I don't have the colored blotches, but there does appear to be a shadowy/blotchy area in the center of the upper third of the screen. A coworker saw it too so it's not just me.

Secondly, the text doesn't look any sharper than my Touch; I thought there was supposed to be a significant difference with the higher resolution.

My screen is definitely not "white" at any light level, it's more gray; in various lighting situations the whole screen sometimes has a blue tinge and sometimes a pink tinge. Those of you saying your screens are white, is it a true white or a darker gray-white at the highest setting?

Finally, I do have a slightly brighter area on the lower left edge and one bright pixel in the area where the "time left" is.

I've only had my PW about a week and a half, so I have some time to decide.

In reply to an earlier post on Nov 3, 2012 9:25:47 AM PDT
Fuzzy says:
No reason to be "torn". If you are not happy with your current one return it for another. My replacement was much better all the way around. Amazon has very liberal return and replacement policies.

In reply to an earlier post on Nov 3, 2012 1:11:31 PM PDT
R. D. Clark says:
Joanne, you might be on the fence about the lighting uniformity and whiteness, but IMO that bright pixel is a definite defect that warrants an exchange.

In reply to an earlier post on Nov 3, 2012 1:35:37 PM PDT
Ryan, the Paperwhite's screen should be perfect, but unfortunately, due to the limitations of the technology used, as well as "potential limitations" in the manufacturing process of the device (use of cheaper materials, possibly some limited quality control...etc...all to keep costs down, so forth and so on), no, the Paperwhite's screen isn't "perfect" and likely never will be, at least not in this first gen model. I think it's very possible that Amazon, or any other e-reader manufacturer could have produced a pure white, evenly lit e-ink screen, but I also think such a "perfect" device would have cost far more than the Paperwhite currently costs.

I think where the Paperwhite's biggest problem lies is in the seemingly endless variations of the problems seen by so many Paperwhite users - multiple different colored blotches in random areas of the screen, random hot spots on the sides, uneven lighting in random areas of the screen, etc...Some have even reported really bright white pinpoints of light on their screens. It's a first gen device, what are you gonna do.

Personally, I just made the decision to keep my "imperfect" Paperwhite device, and live with the various problems. They're not that bad in my opinion, at least not on my device in particular. I certainly respect those that can't live with any of these issues, especially if their device's issues are much worse then those that my PW suffers from.

I really enjoy reading on my Paperwhite, and all of its "issues" pretty much dissolve away once I get into a good book. ;)

Posted on Nov 3, 2012 1:58:37 PM PDT
Ryan says:
I think you summed it up perfectly, Bryan. I went through 4 paperwhites and finally picked the best one in the batch to hold onto. Amazon offered me a 5th but at some point I'm going to run out of space and they're going to run out of kindles. The support person helping me out from CS grabbed her kindle to compare and hers apparently looks exactly like mine. If not for one of the kindles have a considerably whiter upper screen, I wouldn't have kept trying.

In reply to an earlier post on Nov 3, 2012 2:37:18 PM PDT
Last edited by the author on Nov 3, 2012 2:40:16 PM PDT
>I do have a slightly brighter area on the lower left edge

You mean like this

If that's what you have, you should ask for a replacement because that's not normal

Posted on Nov 3, 2012 4:11:06 PM PDT
Cagey says:
I just sent back my first two Paperwhites and am waiting for a third to be delivered on Monday. Both of them had big green blotches, mostly on the upper half of the screen. I've decided that if the third is like that, too, I'm just going to give up on it and read my Touch with the lighted cover. So disappointed.
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Discussion in:  Kindle forum
Participants:  11
Total posts:  21
Initial post:  Nov 2, 2012
Latest post:  Nov 3, 2012

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