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Not Happy!


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Showing 1-25 of 30 posts in this discussion
Initial post: Dec 21, 2012 10:22:53 PM PST
Don says:
Kindle, 6" E Ink Display, Wi-Fi - for international shipment

I purchased this from a local store since my current Kindle keyboard has died - (It's out of warranty so I'm stuffed) But there are a couple of things that are a problem.

1) The Kindle was priced at $109AUD ($114.50USD) Not a bad mark-up on a device that is selling for $69USD here at Amazon

2) Now that I have it, I cannot actually use it. I do not have WiFi at home, being security conscious I only have wired networking. And when I have tried to connect to any free hotspots, it won't work -- the standard setup of WiFi in Australia includes a web browser based screen where it is necessary to agree to conditions

And there is no way here to register a device

So, I've been ripped off on price and I cannot use what I purchased.

As a long time Amazon customer, Book Depository is looking better and better.

If there was some other way to contact Amazon with this, I would be using it. But this is the only option that I can see

Sign me thoroughly frustrated

Posted on Dec 21, 2012 10:28:10 PM PST
1. The price is what you decided to pay. Your choice.
2. "being security conscious"--no, being a dork. Also not bright enough to figure out how to use the browser on the device.
What rip off? I don't see one.

In reply to an earlier post on Dec 21, 2012 10:37:18 PM PST
Dittie says:
In addition to the excellent points made by W. Holt, no reader has to connect to the internet. Is dragging and dropping too complicated for you the same way it's too complicated for you to figure out how to contact Amazon?

Posted on Dec 21, 2012 10:37:19 PM PST
Don says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 21, 2012 10:41:33 PM PST
Since you purchased it in a local shop, why don't you contact them about it?

In reply to an earlier post on Dec 21, 2012 10:43:55 PM PST
Doesn't the store you bought it from offer a 30 day return policy?

If not, you bought it at the wrong place.

In reply to an earlier post on Dec 21, 2012 10:50:28 PM PST
Last edited by the author on Dec 21, 2012 11:13:01 PM PST
Don, some of your issues are just in not knowing enough. There are many of us Australians here on the board, and many with various models of kindle; we can help you through getting connected. In fact, I walked my uncle through using a Kindle Basic (that model) with no wifi, so I know exactly what your difficulties are.

1) I'd be guessing you went to a Maccas for free wifi - am I right? Many Maccas seem to be using the faster N wifi, rather than B or G, which is what the Kindle connects with. At least, that's my guess - from the time I connected at Maccas via wifi on my smartphone quite happily but neither kindle would connect there, and both came up with that screen you're describing. Other options for finding free wifi that will be suitable are coffee shops (look for a sign on the fonrt, or ask the proprietor of one you go to regularly), some council libraries, and even some internet cafes will do it for free. You can also google "free wifi hotspots" and your suburb to get more ideas.

2) The price. $69 is the price including special offers, which aren't available in Australia. Without special offers, it's $89. Add in postage from the US as well and you're looking at a shade more than you paid.

3) You can actually speak directly to Amazon - click on "help" up the top of the page, then on the big yellow "contact us" button on the RHS. If you leave your phone number, they'll call you back within a few minutes (and often within seconds).

4) Book Depository is now owned by Amazon, I believe, but in any case many people in Australia have complained about a significant deterioration in the length of time it's taking for books ordered to get here.

I understand your frustration, but stick with it; it's a good device and you haven't done your dough unless you choose to let your frustration stop you from doing what you need to do to make it fully functional.

Posted on Dec 21, 2012 10:51:36 PM PST
Return it to the shop. Explain to them your problem. Let them give you your money back or else show you how to use it. (I can connect to public networks with my kindle keyboard, and 'accept terms' in the browser it has.) Go home and call Amazon. They replace even past warranty, often. Plug either kindle into your computer and when purchasing a book, choose 'download to my computer' and then transfer it by cord to your kindle. These are some options you have.

In reply to an earlier post on Dec 21, 2012 10:51:44 PM PST
Dittie, you need to connect via wifi at least once in order to register the device.

In reply to an earlier post on Dec 21, 2012 10:58:12 PM PST
Dittie says:
I'm not so sure about that unless it's changed. My understanding is that some features such as page numbers aren't enabled until that one-time connect but it can still be registered.

Posted on Dec 21, 2012 10:59:15 PM PST
Old Rocker says:
If the name of the product has the word ' WiFi' in it, why would you think WiFi was unnecessary?

Home WiFi with security enabled is safe.

In reply to an earlier post on Dec 21, 2012 11:02:55 PM PST
It used to be that you could "register" it online (that is, record its serial number on your account), but that the second component of the process was to "associate" the device itself with your account (to enable page numbers and collections, and to have it say "your kindle" and show in archives any books you've already bought), and that required wifi. Now you can't even do the first part online; the option is simply no longer there in the MYK menu.

In reply to an earlier post on Dec 21, 2012 11:11:27 PM PST
Because there's a difference between having wifi as a feature, and not being able to function without it. In fact, you CAN function without it... but that ONE connection through wifi makes a heap of difference.

In reply to an earlier post on Dec 21, 2012 11:45:02 PM PST
Jazzy_Jeff says:
You can still have a wifi router and only turn it on when you need it. It is your choice if you want to be frustrated.

In reply to an earlier post on Dec 21, 2012 11:53:21 PM PST
In general I agree with you, Jazzy, but I have to point out that a large portion of Australia still doesn't have the option to have a wifi router at home (or at least not without a pretty hefty outlay). I know people still on dialup because their phone lines won't give them ADSL speed and it's a choice between dialup or costly satellite. We *think* security is his only objection, but it may not be.

Posted on Dec 21, 2012 11:53:25 PM PST
Last edited by the author on Dec 21, 2012 11:55:28 PM PST
Don says:
Well, after nearly an hour talking to Amazon support I finally have a registered kindle and am
able to properly download my content.

As far as using WiFi at home, let's just agree to disagree -- I've seen too many security
flaws in various WiFi protocols -- anything that is completely out there and visible to
a potential attacker is simply beyond the level of risk that I'm prepared to accept.

Comparing a walk in price in a store to a price including international postage is a bit
unrealistic, given that bulk shipping is loads cheaper. Probably the usual "Sole Aussie
distributor" situation happening -- the number of things that are significantly more
expensive here "just because we *can* overcharge" is enough to make my blood boil --
so why should Amazon be any different?

But thanks for some who made useful suggestions. And to those who were denigrating
or abusive, you can just get stuffed.

In reply to an earlier post on Dec 21, 2012 11:57:57 PM PST
>> Also not bright enough to figure out how to use the browser on the device.

> And which browser would that be on a basic Kindle???
Talk when you know what you're talking about.

Don, I can understand you being somewhat short with some of the responses here, but don't throw out the baby with the bathwater! :-) There is a browser on the Basic, but it's very clunky to use (from the home screen, go to menu/experimental/web browser). That said, it won't work without wifi and - as I said before - I know the wifi "accept conditions" screen you're describing, and my Keyboard wouldn't allow me to enter anything into it either.

In reply to an earlier post on Dec 22, 2012 12:06:27 AM PST
"Comparing a walk in price in a store to a price including international postage is a bit unrealistic, given that bulk shipping is loads cheaper."

I agree that bulk shipping is cheaper, but it's still not quite the stark difference in price that you first implied. In fact the link in your OP is to the international version, which is $89 not $69. And the reason for *that* is that the international version doesn't have special offers. Americans who want the Basic without SOs have to pay $89 too.

Incidentally, you can set a wifi router to be invisible to scanners unless they know its given name to search for. My daughter and her partner have done that, and none of my devices can find the wifi unless I input its name (and password, of course, to actually connect to it).

In reply to an earlier post on Dec 22, 2012 12:10:37 AM PST
Old Rocker says:
no one was abusive until you told people to get stuffed.

In reply to an earlier post on Dec 22, 2012 1:25:49 AM PST
Really? So W. Holt calling him a dork doesn't count as abusive? And Dittie and W. Holt implying he's stupid isn't abusive?

I have no idea who Don is, or where he is other than in Australia somewhere, and I don't think his OP was all that nicely put, but frustration will do that to you. You guys seem to think no-one has any problems, and that expressing frustration is completely irrational.

Amazon wins again on customer service, of course, spending an hour on an international call to help him get sorted.

In reply to an earlier post on Dec 22, 2012 1:37:11 AM PST
The Artist says:
CBP, I have a friend who is an Aussie, and I think the difference is cultural. While you don't see anything wrong in what he wrote, we consider the way in which he he complained to have been very rude. You don't go to a customer forum and complain and accuse the way he did, especially since he was making a lot of incorrect and untrue statements.

I think you Aussies have a higher tolerance level for that kind of communication than we do. My friend sure doesn't see it the same way I do.

In reply to an earlier post on Dec 22, 2012 1:39:40 AM PST
Blaiz - How is your friend doing? We've been worried.

In reply to an earlier post on Dec 22, 2012 1:44:01 AM PST
The Artist says:
My friend still has the same e-mail address.

In reply to an earlier post on Dec 22, 2012 1:46:54 AM PST
That's interesting, Blaiz. Because it fits with the fact that we Aussies tend to find American responses here on the forum quite rude, but it might well stem from you guys having a lower tolerance for the OPs.

That said, I thought the responses were far ruder than anything in Don's OP - they were personal attacks, whereas all I can see in Don's is frustration and simple statements about what difficulties he's having. Sure, some of what he said is incorrect, but helpful information is far more likely to correct the wrong understandings than name-calling.

In reply to an earlier post on Dec 22, 2012 1:46:55 AM PST
Conniec says:
How NICE to see a helpful and thoughtful post, instead of the usual "snarky" posts I see so often on the internet. Amazingly, not EVERY ONE is completely familiar with e-readers, e-books, or how to USE readers, especially as the "manual" isn't all that easy to figure out if you've never used one.

CBP, thank you for your kind input, which I will be able to use, also.

With regards..
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This discussion

Discussion in:  Kindle forum
Participants:  11
Total posts:  30
Initial post:  Dec 21, 2012
Latest post:  Dec 22, 2012

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