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Customer Discussions > Kindle forum

Kindle Fire HD kills my internet connection

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Showing 1-25 of 121 posts in this discussion
Initial post: Sep 23, 2012 2:30:40 PM PDT
My D-link 802.11n router has worked fine for months with an iPad2, and a laptop. I added my new Fire HD and it finds the network fine and runs great, for awhile. But several times now while streaming a video from Amazon it drops the connection and says my wireless network is out of range, even though the wireless icon says it's still connected. When this happens, my router loses it's connection to the internet. It takes hooking the desktop back up to the modem directly and restarting to get the internet connection back. Then I re-wire the router back in and everything works for awhile. Until about 10 minutes of streaming and the whole thing repeats. I don't know how, but it seems like my Kindle is breaking my internet connection.

In reply to an earlier post on Sep 23, 2012 2:46:03 PM PDT
Rather than the hooking and unhooking the modem up to your PC just do a power recycle with it. Simply remove the modem/routers power supply for 10 seconds and then replace it. Give it a minute to reboot.

As far as the Fire HD affecting your internet connection I find that difficult to believe or for that matter understand and hope someone here can assist you.

Click on the orange "CONTACT US" button to the right of this page you are on now.
You may have to sign in. I recommend you use the PHONE or CHAT options.
Do not use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Sep 23, 2012 2:48:18 PM PDT
Tinker-bella says:
This is just a thought... there isn't a real way of anyone knowing for certain without actually being there to check your lan/wireless network, ISP and router configuration.

It is possible you may have a device limitation set either through your ISP or on your router configuration. Because we have in our household 11+ devices consistently connected to our wireless router, I had to use the DHCP reservation feature of my router to assign static IP addresses to each device to avoid both conflicting IP address assignments or internet drop outs (which required the constant rebooting game).

How many devices do you have which connect through your router on any given day?

Posted on Sep 23, 2012 2:59:13 PM PDT
Sires says:
It may also be just a coincidence. Frontier made some changes but forgot to tell me that I needed to change my identity on my router. I also had similar problems that occurred when a couple of neighbors set up their wireless routers on the same channel.

You won't know unless you call your ISP tech support and have them check about the disconnects.

In reply to an earlier post on Sep 23, 2012 3:03:48 PM PDT
Tinker-bella says:
Sires ~ Excellent point about the same channel congestion possibility.

That is yet another thing I changed on my router, as well, since it seemed the default was channel 6 and everyone in the neighborhood was also using the same channel.

Posted on Sep 23, 2012 3:14:46 PM PDT
Pete - yes of course. The first thing I've tried is just power cycling modem and router. That didn't bring the system back on line after multiple attempts. I had to physically wire the modem directly into the desktop, re-establish internet connectivity with that hard line connection, then I could bring the wireless router back on line. This whole cycle has happened twice now.

I have chatted with amazon support, and they also thought about number of devices connected. Everything else looked fine, and they confirmed my router was set up okay. Wirelessly I have an ipad2, a bluray player, my iphone, and the kindle. So 4 devices. In the past I've had ipad2, bluray, iphone, and a laptop (4 devices) and that worked perfectly. Besides, those kinds of problems seem like they would block initial connections. My problem is about 10 minutes into streaming a movie with the kindle. I can stream fine to my ipad. This just sounds like some kind of kindle problem.

As for other signals, I sit on a acre, there are other networks around, but nothing new. I don't broadcast my SSID. And this all started exactly when I got the kindle.

Posted on Oct 11, 2012 1:26:12 PM PDT
A. Valappil says:
HI, Is this issue resolved. I have started seeing something similar. WHenever Iam on Youtube on my kindle the wireless goes off within 5-10 minutes...

In reply to an earlier post on Oct 11, 2012 1:59:04 PM PDT
Mine stabilized and has been fine for a couple of weeks now. I shut the kindle completely down - i think by holding the power button down for 30 seconds. I mag have shut the router down too. When they both came back up it was working and has stayed that way

Posted on Nov 21, 2012 11:05:44 PM PST
Jacob says:
I am having the exact same problem, I have never had an issue with my router but now it keeps going out since the day I bought my Kindle Fire HD. It only happens when I connect to the internet on it, if I am on my laptop or desktop or any of my video game systems it works but within a minute or two of connecting my Kindle it goes out. Has happened consistently about 25 times now however the router hasn't failed once while the Kindle wasn't connected to it.

Posted on Nov 27, 2012 11:17:52 AM PST
Michelle says:
It is happening to us too and a friend of mine said it happened to the one they bought her mom-in-law also. We have had our cable company out to check the internet, they put an amp on the internet, rewired everything but it still is happening every time the Fire is online. We just ordered a new Fire too and we really don't want this to be a continuing issue. We work from home so we rely on our internet for our computers and phones. I have a Netgear Dual Band Router and a Cisco modem and never had issues before. In fact our download speeds are 40 - 60 mbps thanks to having Fiber Optic in our small town. If the Fire is on, it will disconnect our internet continuously throughout the day. I called Kindle support and they said this is a one person issue and that no one else has had any problems with it. When it goes down, all of the router and modem lights are showing on and correct but I can't connect with any of my wireless devices. My plugged in devices work fine when this happens. I can't work and have the Kindle on if I have to reboot my router every 10 - 15 minutes. I have checked the settings to make sure it wasn't conflicting with another IP address and it wasn't. All updates have been run on the Fire and my router and modem. This Fire is pricey enough with dual band and shouldn't cause these issues - especially with a dual band router that has unlimited connections. I hope something fixes this soon - I hate not being able to use my kindle and my wireless devices simultaneously!

In reply to an earlier post on Nov 27, 2012 11:18:57 AM PST
Michelle says:
We have tried that and it still isn't working for us. Glad it finally fixed itself for you!

Posted on Nov 27, 2012 11:22:34 AM PST
[Deleted by the author on Nov 27, 2012 11:37:26 AM PST]

In reply to an earlier post on Nov 27, 2012 11:38:07 AM PST
Michelle says:
I am also tech support (and a programmer) and I have tried everything I know of to get it to stop. My router allows unlimited connections - we have 3 DVRs, 3 laptops, 3 game systems, 3 hand held game systems, 3 cell phones, 2 regular Kindles and 1 Fire hooked up and it has never given me any issues. Bandwidth is fine, I live in a town of 9000 people. My internet tech support has checked everything and Amazon has checked it and they can't find anything causing the conflict. I have shut everything down and brought it all back up again after having the Fire on first for awhile. Once I start bringing the rest online, in about 10 - 15 minutes the wireless shuts down again.

The Netgear Router (Netgear WNDR3800) is only a few months old and in perfect condition (has been tested). The firmware has been upgraded (connection issues happened before and after the firmware update). There has to be a logical reason why a device with dual band wifi is causing connection issues with a router with dual band.

In reply to an earlier post on Nov 27, 2012 12:30:16 PM PST
D.L.C says:
Can you check your router log for how much upload/download bandwith the kindle fire is using? The only thing I can think of is that when you connect the device does a backup and that is what kills your connection. Even dual band with slow down if you're uploading gigs of data for backup.

In reply to an earlier post on Nov 27, 2012 12:35:46 PM PST
**Meya** says:
That router gets dreadful reviews.

Posted on Nov 27, 2012 12:52:45 PM PST
Just an FYI, the problem is typically not in the devices (Fire, iPad, whatever) it's in the routers. The problem can occur at any time to any router. What is happening is that for some reason the router ends up giving the same IP address to two devices, one that is always connected and one that comes and goes. When they both talk at the same time the router kills the connection. Some routers will lose internet connection fully and you need to manually reset it. Some will automatically reset itself. I've had it occur with every router I've tried from Netgear, Linksys and DLink. Thankfully my current Netgear (N750) automatically resets itself when it happens. It does tend to be one problematic device and it's really takes having it happen multiple times to be able to nail down what the problematic device it. For me it's my HP Printer. I have heard that wireless printers are more often the cause, but not always. The only way around it that I have read about is to make a smaller range of IP addresses be the dynamically assigned range and then assign the problematic device a static IP address from outside that range.

In reply to an earlier post on Nov 27, 2012 2:00:57 PM PST
Yeah we will see. Netgear is telling me that this is a known issue with the 2.4Ghz part of this router and are sending me a new router. Supposed to get it tomorrow. I will do some more trouble shooting with this one once it is in and see how things go. I am hoping it is just the router and this will fix it before the other Kindle Fire HD arrives next week!

Posted on Dec 4, 2012 10:13:04 AM PST
Matt Metcalf says:
I'm also having this problem. I have a D-link 802.11n router, and it works fine most of the time. But if I try to stream Amazon Prime Videos to my new Kindle Fire HD, it works for about 5-10 minutes and then kills the router. At that point, not a single device in my apartment can connect to the Internet, even the ones that are using wired connections. I can't even connect to the web interface for the router itself. If I reboot the router, everything is fine. But the main reason I bought my Kindle Fire HD is so that I can watch Amazon Prime Videos, so this is something of a problem for me.

Posted on Dec 4, 2012 10:34:06 AM PST
Michelle says:
Same here Matt. Netgear changed out our router and we are still having the issue, although not as often as before. My Kindle is due to arrive today so I really need to get this worked out. Otherwise it is making it not worth the money we paid for two of them.

Posted on Dec 5, 2012 5:55:35 PM PST
Brice Hope says:
I posted this in another forum of people having a similar problem with their Kindle Fires. Hopefully someone can find a solution to this problem.

I just purchased two Kindles on Black Friday for my kid's Christmas. While setting up things in advance, both Fire's are crashing my home network as others have experienced. I'm using a Dlink DIR-655. I've tried adjusting the 802.11 mode as described in an earlier post, but it did not resolve the problem. I have 5-10 other devices connected and everything works flawlessly until I turn one of the Kindle Fires on, then all the wireless clients are disconnected. Has anyone had any luck resolving this problem?

Posted on Dec 5, 2012 6:09:46 PM PST
B. Norris says:
I am having the same problem. I am to the point that I would rather get my money back and find something else!!!

Posted on Dec 6, 2012 4:34:23 AM PST
Last edited by the author on Dec 6, 2012 11:24:57 AM PST
Brice Hope says:
Okay, I may have a solution that seems to be working so far. My wireless settings are setup to use WPA2 Only. I did change "Cipher Type" to TKIP, and the wireless network now appears to be stable with both Kindles now. I'm not sure why the Kindle does not play well we AES encryption, but this keeps me from either returning the Kindles or buying a new router. (Router D-Link DIR-655, hardware version A4, firmware version 1.35NA)

UPDATE: After looking at my wireless status I realized that switching to TKIP encryption limits my wireless network to 54Mpbs (802.11G) speeds. Wireless N requires AES. So the problem is only partially resolved. I'm going to try and contact Amazon about the problem and see how far I get.

UPDATE 2: After spending 2+ hours on tech support with Amazon, I still have no better solution. After resetting my router, and Kindle to factory defaults, and every other suggestion the representatives are pre-programmed to say, they finally agreed to send my issues (with log files from my Kindle) to the development team. The representative said I would hear something back in 24-48 hours.

In reply to an earlier post on Dec 11, 2012 3:45:50 PM PST
[Deleted by the author on Dec 17, 2012 8:40:36 PM PST]

In reply to an earlier post on Dec 11, 2012 3:47:56 PM PST
Sefirot says:
I am glad of all the information here because I can share with all of you my wifi experience. I have the Kindle Fire, when I watch Netflix, Hulu Plus, or Amazon Primestreaming, the strength of my signal goes way down low...I have wireless through Uverse and it is excellent. I pay for max Internet service. When I watch any of these services on my iPad 1 or my laptop my signal stays the same, excellent strength. So for whatever reason the Kindle Fire is burning up my signal strength. When it is the only device using my wireless. I do not have smartphones and I shut down my iPad, laptop and desktop. I was planning on purchasing a kindle fire had thinking it will be different, but I am now convinced it will act like the kindle fire. Because I am lucky to have awesome Internet I do not get dropped, but obviously it is pulling a lot of juice bar cause my signal becomes weak when I turn on the wifi to the kindle.

Posted on Dec 12, 2012 12:19:50 PM PST
Michelle says:
Brice - please let me know if you do come up with a solution. My Kindle (the new one received last week) seems to be okay and isn't affecting the wireless connection. However the first 8.9 HD we received still shuts us down in about an hour of it being on. We have used it with the wireless outside of our home and no connection issues there.

We have 2 Kindle Fires HD 8.9
Charter Internet - Fiber Optic - download speeds ~ 48 - 60 mbps
10-15 things connected to the wireless router (Netgear)
Netgear WNDR3800 router - with unlimited connections
Cisco Modem
**Never had an issue till now**

Steps we have followed:

1. Full Power Cycle of Router w/ Amazon Support and Netgear Support
1a. Also had Charter out here and they put an amp on our internet cables, rewired our house and checked everything at the house and at the pole.
2. Reset Kindle to Factory Settings
3. Replaced Netgear Router with a new one

Nothing has worked and it is very frustrating. Please Amazon/Kindle Support - fix this issue! We paid $300 per Kindle and have bought 6 other Kindles in the couple of years.
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Discussion in:  Kindle forum
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Initial post:  Sep 23, 2012
Latest post:  Sep 1, 2015

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