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Kindle Fire cannot connect to internet


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Showing 226-250 of 703 posts in this discussion
Posted on Dec 25, 2011 5:54:27 AM PST
Donn says:
So how do you download the update if you cannot get a internet connection? I see this was posted before, but i never saw an answer

In reply to an earlier post on Dec 25, 2011 6:16:37 AM PST
Doug J. says:
Your Fire has a MAC address in the Settings. You log into your router (if you don't know how, use the manual, and if you don't know where the manual is, do a Google search on your router's model number and either "manual" or "log in") and it has a web form where you use the Fire MAC address to give the Fire a static IP address.

BTW I didn't have to do anything, my Fire worked on my LAN and on the Internet right out of the box.

Posted on Dec 25, 2011 6:42:04 AM PST
JB says:
Reboot your router. It worked for me. Had the same problem. Didn't do any firmware downloads. Unplug your router for a minute and plug it back in. After it resets, then try connecting to your wifi network.

In reply to an earlier post on Dec 25, 2011 6:42:47 AM PST
JB says:
Don't need the update....just reboot your router.

In reply to an earlier post on Dec 25, 2011 6:45:22 AM PST
JB says:
Rebooting your router should solve the problem. Kindle doesn't need a static IP address. If you already have wireless devices in your home rebooting you router should work. Unplug, wait a minute, plug back in, retry to connect to your wifi network on you Kindle.

In reply to an earlier post on Dec 25, 2011 6:48:26 AM PST
I had the same problem. I've had up to 8 wireless devices connect OK but not KF. Returned one KF ,2nd didn't work either. Long and short, I upgraded to a new router and all is OK now. Shouldn't have had to do it , but that was the fix

Bill

Posted on Dec 25, 2011 7:37:45 AM PST
JB says:
Spoke too soon....the kindle connects when I reboot my router, but at some point later the kindle loses connectivity. I can't keep rebooting the router, gotta be another way to fix this. I've rebooted 3 times now.

In reply to an earlier post on Dec 25, 2011 9:30:18 AM PST
David Truppo says:
Connect your kindle to your computer by a usb micro cable.

Posted on Dec 25, 2011 10:14:20 AM PST
Try checking your router's firmware to be sure its up to date. I tried everything else that had been suggested and nothing worked. I noticed my routers firmware was from 2006, so I updated it to the most recent release (Oct 2009 for my Linksys) and now my Kindle fire connects with no problem.

In reply to an earlier post on Dec 25, 2011 10:22:36 AM PST
Will says:
Bingo--Thanks; that took care of my issue :-)!!!

In reply to an earlier post on Dec 25, 2011 10:46:50 AM PST
Lori says:
mine too. very frustrating

In reply to an earlier post on Dec 25, 2011 2:27:44 PM PST
This might not have much to do with your post, Matriarch One, but how did you get the 6.2 upgrade? A lot of people have been saying the 6.1 version works but that it also doesn't do anything. I've also seen that the 6.2 version doens't and does work but there are more yes's than no's. So, I simply want to know how you figured out how to upgrade to the 6.2 version?

Posted on Dec 25, 2011 2:32:29 PM PST
When I try to connect to the WiFi in my house, it either says the password doesn't match or that it's unable to connect because there was a problem. I have a Linkseys router. Could that be the problem, or is it something else? Lots of people are saying they upgraded to the 6.1 and 6.2 version on the Kindle fire and the problem was solved, but how do you upgrade it? What do you do to upgrade to either one of thoese versions?

Posted on Dec 25, 2011 2:34:58 PM PST
Boricua says:
I just updated my wife's new Fire with the 6.2. I downloaded it to PC first than connected the KF via USB and copied the update to the KF update folder, then go into Settings > More > Device Settings and update. After it went through the updated it connected without a problem.

A better explanation is at

http://www.amazon.com/gp/help/customer/display.html?nodeId=200790620

Before you go looking for a usb adapter look around your house, one of your phone adapters may fit or if you have another kindle use that one....

In reply to an earlier post on Dec 25, 2011 2:35:08 PM PST
Annemarie, I had the same problem, went to "add a network" typed in the SSID and the password and it worked immediately.

In reply to an earlier post on Dec 25, 2011 2:37:45 PM PST
HN says:
Buy a new router.

In reply to an earlier post on Dec 25, 2011 2:59:40 PM PST
Last edited by the author on Dec 25, 2011 3:03:32 PM PST
Wifi Works but no internet connection. A previous suggestion recommended that we unpluging the power to the wifi router to reset it. That fixed my internet connection. Wife is now smiling. Merry Xmas all!!!

Posted on Dec 25, 2011 8:54:41 PM PST
Last edited by the author on Dec 25, 2011 10:16:17 PM PST
Losing WiFi connection after rebooting cable company Internet modem and router (turning off/on). Why and how to fix for good? Then I remembered my Geek Squad tech support contract. Contacted them via chat (open late Christmas Day), tech guy took control of my computer, updated Netgear router firmware in a few minutes. KF reconnected after firmware updated. Might not refund KF after all. Wait and see if device maintains connection.

Posted on Dec 26, 2011 4:59:59 AM PST
Pet mom says:
My Kindle Fire was a Christmas present--so haven't been fighting with it as long as these other people. I did have problems connecting with my WIFI, have now resolved that--but, now cannot get Internet connection. (I'm not very bright in any of the smart technologies.) But, get really frustrated when I read the help sections and do what it says and still cannot get it to work correctly. Any help would be appreciated--Sandy d

In reply to an earlier post on Dec 26, 2011 10:13:08 AM PST
T. Clark says:
What do you mean, update manually? How can you update manually if you can't get onto the internet at all?

In reply to an earlier post on Dec 26, 2011 10:36:55 AM PST
I have reset both the router and modem and still cannot connect to the internet

In reply to an earlier post on Dec 26, 2011 11:15:14 AM PST
dana hayne says:
I am having exactly same problem. Grrr!

In reply to an earlier post on Dec 26, 2011 11:22:22 AM PST
Mine worked perfectly until this morning, and nothing I did for 3 hours, would give me a wi-fi connection. Resetting the router did not work, so I went to my wi-fi connection on the Fire, told it to "forget it" instead of trying yet again, went to "add new wi-fi", re-entered my SSID and passkey and it has been fine ever since.

In reply to an earlier post on Dec 26, 2011 12:36:22 PM PST
Donn says:
I was told to return mine for one that WILL qork from Amazon. We tested everything and evidently they have a bad batch.

Posted on Dec 26, 2011 3:19:12 PM PST
The only connectivity problems I seem to be experiencing currently is getting the KF to reconnect after not being connected for awhile. I have to turn off my security protection on the router, let it connect and then turn it back on. The KF goes online while unsecured then as I'm re-securing the router it loses the connection but then reconnect OK after I'm done re-securing the router. Never have to reenter the password or anything and it stays connected as long as I'm using it but if I turn it off it (sometimes not always) loses the connection and will not reconnect until I do as described. Any ideas?
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Discussion in:  Kindle forum
Participants:  429
Total posts:  703
Initial post:  Nov 15, 2011
Latest post:  7 days ago

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