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Problems w/ WiFi connection on Kindle Fire?


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Showing 226-250 of 886 posts in this discussion
In reply to an earlier post on Dec 15, 2011 2:38:18 PM PST
GBY says:
I have same issue no matter where I go and I travel alot, so use WIFI in airports hotels and the like, the KF sucks at the WIFI, CS was no help, yet my computer connects just fine. Did you ever get a resolution ? At this point I am thinking of sendind mine back and spending more to get a different device.

In reply to an earlier post on Dec 16, 2011 8:25:03 AM PST
JDM says:
It seems the FIRE is bringing WiFI networks down all over. In the building where I work, it brought down the medical clinic's wifi for patients. It brought down the Culver's restaurant wifi, and a coffee shop's wifi. In my workplace, we needed to do a firmware upgrade to our wifi net, and set a static IP to prevent it bringing the network down. I'm not the tech person, so this was his brief comment to me on how he fixed the problem.

Posted on Dec 16, 2011 8:47:46 AM PST
Steph M says:
Just to add to the thread, I don't have the wi-fi connectivity problem at home, just at work. It will connect long enough to check my email and start my IM programs, but forget by the time I ask it to connect to Pandora.

Posted on Dec 16, 2011 9:29:01 AM PST
I can't connect my new kindle fire to my wifi network. I have a router that's less than a year old and is connected to a macbook, ipad (which I should have bought rather than a kindle fire), a roku box, an apple TV, two android phones, and a Windows PC. All of those devices connected right out of the box. Amazon CS couldn't figure the problem out either, so I am going to return the Fire. It looks like it would be a nice product, but they need to get it working before selling it!!!

In reply to an earlier post on Dec 16, 2011 6:58:54 PM PST
We are now on Kindle Fire #3! The 1st 2 didn't connect to our home wifi like yours so on 1 of our numerous calls, they had my hubby go to Mc Donalds and connect there. Our #3 DID connect there, where the 1st 2 did not. But it still won't connect here! It's been 6 weeks and I am out of patience. My husband was so tired of the different tech support people that he will only deal with one guy, who my husband trusts. I think he's wrong. He should talk to whomever says they'll try and help. But my question is WHY are they sending as replacements, kindles that don't work? Who is getting the ones that DO work, and why are amazing customers like us sent the bad ones? Aren't these checked before they go out? Hubby keeps saying, "With every device we have, this is the 1st time something didn't connect," as if he's insulted. I've been with Kindle since they began and wanted this badly. But now I'm almost willing to go Nook rather than sit and look at a kindle that won't work. And why isn't this more in the news?

Posted on Dec 16, 2011 7:09:23 PM PST
Old Rocker says:
After weeks of working fine I had the WiFi problem yesterday. Resetting the Fire didn't work. I reset my router and it connected. The only thing I had done differently is leave the power and WiFi on when I recharged the Fire. I usually turn the WiFi off when I'm not using it to conserve the battery. Its been working fine ever since.

BTW, people report problems with Nooks, Androids and iPads connecting to WiFi all the time. Google "Nook wont connect to WIFI", or aneroid or iPad.

Posted on Dec 16, 2011 8:36:13 PM PST
J. Barrett says:
I got my kindle fire in the mail two days ago, and like everyone else it wouldn't connect to my home wifi network. After a trip to starbucks I discovered that there was nothing wrong with the KFire. Then I reviewed online help forums, and the suggestions were usually good but did not resolve my problems. Some forums suggested buying a new router, and I could not wrap my head around why my Linksys was not good enough. It is an 802.11g and that is the standard for most homes around the nation. I finally figured it out.

DO NOT BUY A NEW ROUTER

UPDATE THE FIRMWARE ON YOUR ROUTER FIRST
firmware updates and instructions on installing them can be found on the manufacturer's website

After updating the firmware, my kindle worked perfectly. I would suggest this before forking out money for a new router.If updating the firmware doesn't work then I have no idea what to tell you guys. Good Luck with the troubleshooting guys. It bothered me for two days before I figured it out. I hope this works for some people.

good luck

Posted on Dec 17, 2011 10:39:19 AM PST
SEWELLS says:
OMG I'VE FINALLY GOTTEN CONNECTED! So - here was my issue - I could connect to my router - my router could see the Kindle but I couldn't load a page. Of note - I had to change from WPA to WPA 2 PSK to get the x to go away. Then after 45 minutes with Amazon tech support I have just realized that my router was an 'N' router only and Kindles need a 'G' or a 'B' router - so I plugged in my 'G' router and BOOM we are in business. Also - Best Buy Geek squad has never heard of these wifi issues so if you are reading this forum you are already way more knowledgeable than the Best Buy people. Kindle Fire, Full Color 7" Multi-touch Display, Wi-Fi

In reply to an earlier post on Dec 17, 2011 10:42:41 AM PST
We are on our 2nd kindle fire and I now cant get this one to work right either VERY VERY upset

In reply to an earlier post on Dec 17, 2011 11:03:32 AM PST
Last edited by the author on Dec 17, 2011 11:07:50 AM PST
Jenraider72 says:
I'm on my 2nd too, and I was going to get a newer router, as mine is old- 54 mbps. Now I see a post where someone said they were told it needs to be at least wireless g router, so I'm hoping that'll solve it. I still am a bit worried though, because my 1st fire did connect at first, and I was able to stay on long enough to stream full movies; then it just declined to the point that after multiple tries, and either no connection, grey wifi icon with the "x", or disconnected, or connected- but only for 3 seconds and then dropped- to almost never able to connect for even a second. That's why he said I needed a new one- but here I am again. If it's my router, then why did it work in the beginning? Baffling. Oh, and my 1st Fire was running 6.2. This new one has 6.1, but the option to update it was greyed out, so I was going to check it again later and see if I can update to 6.2. Either way, I think it's time for a newer router.

Posted on Dec 18, 2011 4:06:18 PM PST
Last edited by the author on Dec 18, 2011 4:12:00 PM PST
mbmapp says:
I decided to purchase the kindle fire for my son as a Christmas present. Once it arrived I thought it would be a good idea to get it set up for him. When I attempted to register the device I had internet connection issues. After testing the wifi on my phone, computer and television I knew it was a problem only with the kindle fire. I called customer service and after an hour on the phone they said they would send me a new one. They said the issue was because I received an outdated version and since I couldn't connect to the internet I was unable to get the update. Fast forward a couple days- I received the new Kindle Fire and tested it immediately and was pleased that it worked. I was able to download books and audiobooks. Unfortunately it was short lived. I attempted to get on tonight to download another book for him and found I am having the same connection issues. I double checked to make sure I didn't confuse it with the first device and send the wrong one back, but that was not the case. I had no idea about this issue until tonight and thought it was just me, especially since customer service made no mention about it affecting others. Anyway-I am disappointed and unsure what to do. Christmas is only 7 days away.

Posted on Dec 18, 2011 9:01:10 PM PST
We bought 4 Kindle Fire's for 4 kids. They all worked most of the day and then 1 just stopped connecting to wifi. they others are fine. we have tried to turn off and on. reset the wifi and nothing. any suggestions. the other 3 are still conected to the wifi, and we are traveling and in a motel, so i can't do anything to the router.

Posted on Dec 18, 2011 9:14:14 PM PST
Last edited by the author on Dec 18, 2011 9:16:39 PM PST
Herbert Neal says:
I have two Fire's and no wifi problem. Most of these problem are caused by bad wifi routers.

Posted on Dec 18, 2011 9:44:57 PM PST
Ken says:
We have to be careful, though. The self-appointed forum police have decided that only problems and gripes can be discussed, not the lack of thereof, which success stories I believe help Fire owners realize that not everyone has a problem, and that theirs can be solved - even if only by getting a replacement unit.

Posted on Dec 18, 2011 9:46:20 PM PST
Wandrwoman says:
I don't have trouble with wifi connectivity when I am close to my wifi router. My trouble starts when I move away to another room. The signal fades faster than with my other devices (iPod Touch, laptop, Squeezebox, Blackberry Bold) and when the Fire's signal is weak, the connection starts to drop. I've also noticied that when my Fire's battery is low, the wifi drops and the touch screen loses sensitivity.

In reply to an earlier post on Dec 18, 2011 10:03:29 PM PST
Ironmate says:
Shouldn't need to PAY for support for something we bought based on a great and convincing sales pitch.

In reply to an earlier post on Dec 19, 2011 6:18:55 AM PST
R. Hawley says:
You will also see that when you hold your Fire from the top the signal will go down (assuming the antennas are there).

Posted on Dec 19, 2011 12:59:02 PM PST
J. McMahan says:
I have experienced some trouble here and I thought I might share my experience. Out of the box, I was able to make an initial connection to the wireless network which worked great until I turned the Kindle Fire off and back on again. Once I did this, all I got was "Attempting."

My workaround was to go to Settings -> Wi-Fi and switch Wireless Networking to Off, then back on again. Joined the network immediately.

Not awesome, but it might get you going.

Posted on Dec 19, 2011 2:50:28 PM PST
R. Saldivar says:
Received my Fire last night (12/18/2011). Out of the box worked great. Found the network and installed 6.2. Two hours later the WiFi stopped working. I am reluctant to believe my router is to blame as every other device connects to it like a champ.

Posted on Dec 19, 2011 4:08:53 PM PST
Last edited by the author on Dec 19, 2011 4:09:48 PM PST
Dictum says:
This is sort of off topic, but I'm hoping that some of you tech people can help.

My Fire connected to my wifi without problem, but I seem to have some consistency problems.

In my case, I suspect that the problem is my wi-fi system (speed, router, wifi thing, etc.), not the Fire, as I sometimes have problems on other devices. Can anyone refer me to a checklist on how to check out each of these various items? (Simple enough for a nontech person to follow). For example, I did download wi-fi analyzer (or something of the sort) on my Fire, and it shows a reasonably steady signal. But does that mean just that it's getting the wi-fi network signal, or that it's actually getting the internet?

Thanks in advance for any suggestions.

Posted on Dec 19, 2011 4:51:39 PM PST
Ell says:
I heard that Amazon is releasing a fix for this connectivity issue that many have experienced, can anyone tell me if this is so? I really want Santa to bring me Kindle Fire asap.

In reply to an earlier post on Dec 20, 2011 10:22:41 PM PST
Last edited by the author on Dec 21, 2011 12:28:37 AM PST
Dear Gruk: Have had the same excellent experience with Amazon customer service. That is why I bought a Kindle Fire.

I did have two terrific sessions with technical support in early November. It involved resolving a problem on kindle for pc. One technician spent a lot of time resolving the problem with me.

But since Kindle Fire came out on November 15, I have had the same terrible experiences with tech support. How did you find out that tech support is located in the Philippines? If Amazon is going to compete with Apple, the first thing that the company will need to do is improve tech support.

Perhaps Amazon was overwhelmed by the number of people who bought Kindle Fires. I am hoping that tech support will improve after the holiday season is over.

In reply to an earlier post on Dec 21, 2011 12:13:41 AM PST
This time, I bring good news. On December 12, 2011, Amazon told the New York Times that it is going to release a big software update for the Kindle Fire "in less than two weeks." The over-the-air update will include performance updates and the ability to edit the list of recently used items on the home-screen carousel.

I do not know for sure, but I hope that the software update will fix most of your wifi connection problems. Previous updates have dealt with and resolved some wifi issues. Thus, we could deduce that this update will likewise deal with more of the wifi issues. It is in Amazon's interest to keep its customers happy. Btw, your wifi concerns have been heard. If you google wifi connection problems and Amazon kindle fire, you will find at least a half dozen articles written about this issue. Usually, the articles specifically refer to this forum.

Posted on Dec 21, 2011 12:15:28 AM PST
Luckily, I did not have a serious wifi problem out of the box. A "tech" at Amazon gave me a wifi problem. He told me to deregister my kindle fire and then register. After that, I could not get wifi for 2 days because the kindle fire would not accept my router's password. Eventually, the kindle fire accepted the password, but not before frustrating me in the process. Btw, I would advise people at this time of year (it's the holiday season and many, many people are playing with their Kindles) to stay away from tech support at Amazon. The first level of tech support does not know anything. And it will take you hours to reach the 2nd level of tech support. On the issue of wifi, even the 2nd level simply does not know much if anything.

I read this forum because I still have a limited problem with wifi. While the wifi is usually great in my room, my mom's room has a very weak signal according to the Wifi Analyzer that I downloaded. Also my mom has always had a wifi connection problem because of the weak signal she receives.

To increase the reach of the router, I consulted a "tech" that works in my building who says the first option is to replace my very old router with a new one. That can be done by consulting with your ISP (internet service provider) and having them replace your router if the company will do that. You can also go out and buy a new router. In my research on this issue, I have found articles recommending wifi extenders. (they definitely exist) My "tech" recommended a "powerline" solution -- a solution where you buy something that extends the reach of the wifi through your power lines. Unless your ISP gives you a new router, these are expensive solutions particularly if your "tech" is not a friend or blood relative.

Apparently, my wifi problem is different from many of you. But after reading the discussion in this forum, I decided to research the issue in more detail.

I found a great article written by Bruce Berls at brucebnews that details many wifi solutions.

Here are his ideas. I will go first with the solutions that seem the least technical to the most technical (some which might need the support of your own personal "tech"). Some of these possible solutions may have been mentioned previously, but I did not think it would hurt to recap.

Try to restart the Kindle Fire by holding down the power button for 30 seconds until it goes black, then start it up again.
Power down the router by turning it off, then turn the router back on.

Change the type of security on the router from WEP to WPA2. Change the settings on the router to disable 802.11n and limit it to 802.11g.
Change the settings to limit wireless speed to 54MB/second.

But wifi problems are not unique to Kindle Fire. According to Bruce Berls,

"You could find similarly active forum threads about problems with virtually every device on the market. (Do a search for "iPhone dropped connections" or "Android wireless problems" or any other variation you care to imagine - you'll quickly be convinced that nothing works, ever.)"

Personally, I googled problems with wifi and Ipad. I found various articles offering possible solutions (many solutions are the same offered to fix the wifi problem with kindle fire). You cannot be certain in advance what problems you will have with any device that needs wifi.

What would I do if I had the problem that many of you are facing? I would first try the nontech solutions. Then I would wait for Amazon's software update. If the update did not fix the problem, I would go to a "hotspot" and see if kindle fire worked there. If the kindle fire worked there, then there is no point in returning the kindle fire. If the kindle fire did not work at the "hot spot", then I would exchange my kindle for a new kindle.

Finally, I would consult with my "tech" to try the more technical solutions, trying the least expensive ones first. But since I know that my mom's computer does have a wifi problem, I may go with the expensive solution of extending the reach of the wifi signal in the house. What I am thinking is it would be nice to be able to use my kindle fire on the porch in the spring and summer months.

Hope I have been helpful.

In reply to an earlier post on Dec 21, 2011 9:17:16 AM PST
Kelly Joyner says:
Try the WEP or WPA code for the password.
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Initial post:  Nov 15, 2011
Latest post:  Nov 17, 2014

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