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No Amazon support for Kindle DX


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Showing 26-50 of 84 posts in this discussion
In reply to an earlier post on Nov 28, 2012 10:18:05 AM PST
4 years for a cell phone? Not that I've ever seen.

In reply to an earlier post on Nov 28, 2012 10:21:50 AM PST
ethanji says:
The DX is completely bricked. It was left in the plug overnight to make sure it was fully charged, but nothing is currently happening when hitting the power switch. It is dead to the world and Amazon rep. suggetions were not able to get it started again. It is discouraging if this is a simple software glitch, since the reader seems fine by appreanaces. Might be a hardware problem too, but there is no way to know since we live in a world where it is cheaper for a company to replace a product rather than repair it. The current issue with the replacement is that there is none available with the same specs so I am disappointed. I could certainly buy something from a non-Amazon vendor, but can I trust that this same issue won't happen again. Also eventually if there are no new products of this size I will most certainly need to change to something different in the future anyway. At the moment the iPad looks like the best option for increased size, but I do like eInk much more. Suggestions?

In reply to an earlier post on Nov 28, 2012 10:23:33 AM PST
Just Peachy says:
Have you tried holding the power button for 30 seconds to reboot it?

What is showing on the screen?

In reply to an earlier post on Nov 28, 2012 10:24:40 AM PST
CBRetriever says:
and making sure it's not plugged in when you do that

In reply to an earlier post on Nov 28, 2012 10:24:46 AM PST
If you want e-ink, I'd recommend a Paperwhite. The screen is beautiful.

In reply to an earlier post on Nov 28, 2012 10:29:26 AM PST
ethanji says: "Suggestions?"

Yes. You need a new battery. There are battery replacement kits available on the internet and one or two options on Amazon.

In reply to an earlier post on Nov 28, 2012 10:29:35 AM PST
ethanji says:
Tried the power button many times. It is now just a blank screen and nothing is showing. Possibly around the third time I tried it a couple pixels lit up, but those have faded now too. I have held forward the button many times to try to restart it. I've also tried to plug it into the computer USB to see if the computer is reading a harddrive as being connected. The unit is not being read by the computer either. So the problem must be more than just the screen display itself.

In reply to an earlier post on Nov 28, 2012 10:32:02 AM PST
quilt lover says:
I have a very "not-smart" phone that is alive and well after 4 years. They quit making it shortly after I got mine, but I don't want a phone with a monthly plan and this one still works like new, so why replace it?

In reply to an earlier post on Nov 28, 2012 10:32:42 AM PST
ethanji says:
My current phone- Droid version 1 is probably close to 4 years old. Still is going pretty good....might upgrade, but no significant need yet.

Posted on Nov 28, 2012 10:37:43 AM PST
Sires says:
You might check locally. I was tooling around Gallipolis Ohio, which is not a large place, and made note of a consumer electronics shop offering Kindle repair.

In reply to an earlier post on Nov 28, 2012 10:38:07 AM PST
Just Peachy says:
My "smart phone" would not let me answer or make a phone call today! I was yelling at it "BE A PHONE!" Every time I started to type in a phone number it would go back to the home screen. A phone! You are a PHONE, act like one!

In reply to an earlier post on Nov 28, 2012 10:39:22 AM PST
That's excellent! Well done. None of mine have lasted past about 2.5 years. But my (also "dumb") phone is approaching that now, and is fine. Maybe this one will make it!

In reply to an earlier post on Nov 28, 2012 10:39:35 AM PST
ethanji says:
Now this one might be an option to actually fix it...good possible idea. Might have to see how hard it is to open the case and google the instructions for one of the battery products. This is exactly what I mean through my complaint here- I would certainly just pay Amazon to do this for me if it was at a reasonable price and it was offered as a possible option. I realize their sales look better by having me upgrade to a new product, but I'm just complaining that none of the new products offered have the feature I want most (screen size). I would be more willing to buy the new product if one had this feature.

In reply to an earlier post on Nov 28, 2012 10:40:58 AM PST
Just Peachy says:
I suspect to have the people and equipment on hand for repairs they would have to charge more than a reasonable price.

In reply to an earlier post on Nov 28, 2012 10:44:44 AM PST
Last edited by the author on Nov 28, 2012 10:47:05 AM PST
quilt lover says:
They have a video online on how to replace the battery, I watched the one for the K2, it looks doable. Some of the batteries come with the little tool that makes opening the case easier.

Here is the youtube video: http://www.youtube.com/watch?v=5SoQZ0kD5Zk

Posted on Nov 28, 2012 10:54:59 AM PST
quilt lover says:
ethanji - If you do change out the battery come back and let us know if it worked, I know a lot of us would be interested.

In reply to an earlier post on Nov 28, 2012 11:00:12 AM PST
ethanji says:
To keep the right people around is certainly expensive, but maybe partnerships with outside vendors who are trusted might be a good idea? (certified Kindle repair?)That seems like a better option than leaving valuable customers to wander the vast Google wasteland for assistance or hoping a few outspoken bring up the issue on a user discussion board.

It makes me wonder how many others are out there just drove out to Barnes and Noble and said forget about it- the proble here is people need to feel like they could talk to someone and get assistance if something goes wrong. Most people like confirmation that there is nothing else they can do to correct a problem before they simply place something bought for $250+ in the trashcan. Overall the situation just seems wasteful.

I'm also nervious that all appliance and other manufactures are going this way. That service pack upgrade failed on your washer, drier, refrigerator? No problem- you weren't expecting it to last for more than 2 years anyway so buy a new one. This is somewhat bridging into that same questionable area, since an actual book won't stop working after 2 years. The trend is making me worried. If you have to repurchase everything every 2 years, this will be a very sad and wasteful society we live in.

In reply to an earlier post on Nov 28, 2012 11:00:42 AM PST
Jazzy_Jeff says:
Windows XP is an operating system not a device. Not even comparable.

In reply to an earlier post on Nov 28, 2012 11:03:03 AM PST
Jazzy_Jeff says:
Actually the extended warranty is from a 3rd party vendor after your Amazon warranty runs out and they do have people who try to fix the product before giving a refund of the purchase price.

In reply to an earlier post on Nov 28, 2012 11:04:40 AM PST
Dog Lover says:
<The trend is making me worried. If you have to repurchase everything every 2 years, this will be a very sad and wasteful society we live in.>

Where, exactly, have you lived in the last 10 or so years?

In fact, the auto industry, circa 1940 or so, invented the concept of planned obsolescence. Where small electronics are concerned, though, it is and always will be the "so what is new now" and "cost of repair" that will rule product design decisions.

It is and always will be a consumer-driven world. Thus you won't tend to find high-price items such as refrigerators put into that same marketing/design paradigm.

DL

In reply to an earlier post on Nov 28, 2012 11:05:00 AM PST
Jazzy_Jeff says:
Do a Google search for Kindle repair. There are 3rd party companies out there that will work on them. Of course Amazon isn't going to endorse them. But they are out there.

In reply to an earlier post on Nov 28, 2012 11:05:37 AM PST
Last edited by the author on Nov 28, 2012 11:06:17 AM PST
King Al says:
You don't have to repurchase a Kindle every 2 years-- only if you have the misfortune of having it break. Many people who bought the Kindle when it came out in 2007 are still using it.

ETA: As others have said, you can have a 3rd party repair your Kindle, though it may cost as much as buying a new one.

In reply to an earlier post on Nov 28, 2012 11:09:01 AM PST
ethanji says:
The operating system impacts a device and its ability to function. The Kindle is hardware and software components as well. Bricking of a device can often be caused by the software (Not that I am certain this is the problem). Certainly this is less comparable to Microsoft since they mostly just make software, but it is directly similar to Apple who does both the hardware and software. Apple does provide support and the more impressive thing is that Microsoft provides the support as well for multiple sets of hardware they don't even manufacture. In the end that is very very impressive on the part of Microsoft to support their software on multiple hardware products for 10+ years.

In reply to an earlier post on Nov 28, 2012 11:12:56 AM PST
There is a huge difference between a $70-$300 dollar electronic device and a $1,000 washer or dryer.

Most electronic devices, especially lower cost ones, are designed to be disposable as opposed to repairable. Like the VCR repair centers that used to be, which are now out of business. The devices are not designed to be repaired. Some repairs, like replacing a battery, can be managed. But the main part, in this case, the screen, cannot be repaired if damaged. While it may be worth your time to try, on the DX especially, it isn't going to be time efficient to try and repair a $80 device. The hour or two it would take to tear it down and put it back together would be too costly in terms of man-time.

Equipment, like appliances, have fairly easy-to-replace components. Especially modern ones. The whole service industry keeps those jobs going, because there is always going to be a need for someone to work on a washer, dryer, refrigerator, etc. There is a Sear's Repairman in my family. He is constantly going to workshops to stay current on his field, which is washers & dryers. He has been doing that job for almost 35 years, and there is no sign of it going away, or even slowing down.

In reply to an earlier post on Nov 28, 2012 11:13:41 AM PST
Last edited by the author on Nov 28, 2012 11:14:50 AM PST
Jazzy_Jeff says:
No, Microsoft makes an operating system and the vendors make their hardware compatible. So don't try and give Microsoft credit when there isn't any to give. If you want to give credit then give it to Linux who makes their operating system compatible with the hardware out there.
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Discussion in:  Kindle forum
Participants:  21
Total posts:  84
Initial post:  Nov 28, 2012
Latest post:  Dec 29, 2012

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