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WiFi problems with Kindle Fire HD 7"


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Showing 26-50 of 219 posts in this discussion
Posted on Nov 12, 2012 7:56:38 PM PST
[Deleted by the author on Nov 26, 2012 11:31:20 PM PST]

Posted on Nov 12, 2012 8:47:51 PM PST
[Deleted by the author on Nov 26, 2012 11:30:05 PM PST]

Posted on Nov 13, 2012 8:28:53 AM PST
freckles91 says:
I am having wifi issues with my Kindle Fire HD also.... it connects fine most places in my house but not in the bedroom (farthest point in the house from the router)... However my ipod touch (OOOOOLLLLLDDDDD one) and my husband's ipad (1st gen) connect with no difficulty and our router is BRAND NEW too. I am going to discuss this with Amazon as well as a couple other issues and see if they will ship me a new Kindle or return this one so I can go buy an iPad mini. If Amazon can't provide a product that works as well as our old equipment I will give my money to Apple (again).

Posted on Nov 13, 2012 8:45:04 AM PST
I am sick of dealing with the Fire's wifi brownouts. This does not happen with any of my regular Kindles or my I-pad. My Fire is now in storage and I am unlikely to get any newer models after reading this thread. Amazon should have stayed in the e-reader niche which they ruled. They jumped the shark trying to compete with other tablets.

Posted on Nov 26, 2012 5:57:11 PM PST
Shannon says:
I was also having problems connecting. Kept getting the "Authentication Failed" message several times. I restarted both my Router and my Kindle. Works fine now.

In reply to an earlier post on Nov 28, 2012 9:32:10 AM PST
lagomorph says:
Hey, thanks, this actually worked for me.

Posted on Nov 29, 2012 1:20:39 AM PST
[Deleted by the author on Nov 29, 2012 1:35:20 AM PST]

Posted on Nov 29, 2012 1:20:41 AM PST
Tanya White says:
Hi all,
Need some help please or feedback if any are experiencing similar problems. I bought my wife a kindle fire HD 7 this past September for her birthday. She had no wifi connection problems until this past Sunday. Now there is no wifi connection and when you go to the wireless connection page it won't let you turn the wifi on. It just stays stuck on the off mode. Tried resetting the router as well as the kindle but no luck. Our other devices have no problems connecting to wifi. Anyone out there have any suggestions pls.

In reply to an earlier post on Nov 29, 2012 2:58:36 AM PST
SeaLevel274 says:
Is Airplane Mode turned on?

Posted on Nov 29, 2012 2:32:08 PM PST
i have exactly the same problem as consumer, have excellent signal strength but will not connect, tried several times to re boot, reconfigure, reset etc but still authentification failed. bought new router and guess what EXACTLY THE F£$^

In reply to an earlier post on Nov 29, 2012 2:32:48 PM PST
Tanya White says:
No, airplane mode is turned off. Thanks for replying!

Posted on Nov 29, 2012 4:35:33 PM PST
Last edited by the author on Nov 29, 2012 4:42:08 PM PST
Consumer says:
Update:
The local store didn't have the router I wanted, so I bought the next one down from it. I tried it for a few weeks, and it did work, but I had trouble with error messages that a cable connection was loose. It was an ASUS router and I didn't like the cable connections from the minute I set it up. I finally took it back and ordered the ASUS with 3 antennas that I really wanted from Amazon. I swapped out one antenna for a taller one (accessory, purchased separately). It comes on a long cord, so I tried it in 2 places: near the door, and then by the window. I noticed much better reception.

Can't recall if I posted this before, but the salesman in the store, who is also a college computer science instructor, told me that signals don't travel well through plaster walls. I have mostly plaster walls in my home. So putting the new antenna where it could transmit through fewer walls seemed to help a lot. I have few problems with my Kindle Fire now, usually only if I'm using it in a corner far from the signal, or on the floor.

I'm very happy with my Kindle Fire. I realize some people expect it to perform the same as a higher priced tablet, but that isn't what they bought ... they bought a Kindle Fire at a great price. I've never used a more pricey tablet, so I can't compare to that, but I no longer have any complaints with the signal reception.

btw, this is my router and antenna:
ASUS (RT-N16) Wireless-N 300 Maximum Performance single band Gaming Router: Fast Gigabit Ethernet, support USB-Hard Drive and Printer and Open source DDWRT
Asus Omni Antenna (WL-ANT-191)

Posted on Nov 29, 2012 8:42:40 PM PST
David Chavez says:
Where is Amazon's technical support in any of these threads???

Posted on Nov 30, 2012 8:09:26 AM PST
David, If you want personalized tech support, use the "Contact Customer Service" and either contact them via email or have them call your back. I recommend the "call back" feature, they are usually very quick getting back to you after submitting your phone number. I have never waited more than 30 seconds.

https://www.amazon.com/gp/help/customer/contact-us

In reply to an earlier post on Dec 1, 2012 5:56:27 PM PST
Vincent says:
What is Kindle "SW"??? Why not use English so everyone understands what you mean?

Posted on Dec 5, 2012 3:42:50 PM PST
R. Wells says:
I had difficulty in connecting to my home wifi (Time Warner), but not at work (DLink). I finally solved the problem at home by manually adding a new network, even though the KindleHD clearly saw my current network. At that screen I was able to designate the type of security (not available at the regular logon screen). After playing around with the type of security it all just worked and voila I was logged on. The "new" network I had added disappeared and I now have my regular home connection established. I would also add parenthetically that it's not a good idea to run over a Kindle with a truck. Unless you're really desperate to upgrade.

Posted on Dec 5, 2012 9:16:19 PM PST
A. Remington says:
I just bought a Kindle Fire and am finding it impossible to get it connecting with my dlink router. I have the dlink 1000 DIR-645 whole house model and can get other things working just fine with it. I just got the router not too long ago and spent alot of money on it. I've tried resetting the router but keep getting the "Authentication Failed" error message. I've even put the Kindle about 5 inches from the router but STILL have that problem. Any ideas out there??? Thanks in advance.

In reply to an earlier post on Dec 6, 2012 6:06:13 AM PST
Last edited by the author on Dec 6, 2012 6:07:24 AM PST
R. Wells says:
This is the exact problem I had. See my post just prior to yours. It turns out that these routers have several types of security (WEP, WPA. WPA Personal, etc). Your router, like mine, did not use Amazon's default type. The only place I could find where you could change the type of authentication was by adding a new network (yours, even though it already shows on the list). The add new network is at the bottom of the list of routers in your neighborhood. In that log on screen you can tell Amazon what type of security your dlink router uses. If it fails again, delete that network and try again. Hope this helps.

In reply to an earlier post on Dec 6, 2012 6:20:14 AM PST
jsh1120 says:
Reboot your ROUTER, not your KF. (And please don't say your router works fine with other devices; that's irrelevant.) If the problem persists, take the KF to a location where you can access a public wifi network and see if you have the same problem. If you do, the problem is with the KF. Contact Kindle CS and request a replacement. If not, the problem is with your router or your internet connection. You can spend your life trying to troubleshoot the problem with your router or if your time is worth more than $.10 an hour, you can save money by replacing the router.

Posted on Dec 6, 2012 6:50:28 AM PST
Migori says:
Hi, I just received the FIRE HD 16 GB and I was trying to download music while I was on my way to work but it
said I was not connected, but doesn't it come with WIFI? Why can't I download while I am in my car? I can with
my Kindle Keyboard.

In reply to an earlier post on Dec 6, 2012 6:55:59 AM PST
jsh1120 says:
Migori,

If you are able to download while in your car with KK, you have a "3G" KK. Your KK uses wifi if it's available and the AT&T cellular network (3G) when it is not. Your KFHD does not have a built-in cellular network radio.

In reply to an earlier post on Dec 6, 2012 11:06:45 AM PST
A. Remington says:
Will give it a try. Thanks a lot.

Posted on Dec 22, 2012 10:31:57 AM PST
I cant connect either. though my laptop is connecting fine ...

Posted on Dec 23, 2012 8:30:09 PM PST
R. Orozco says:
I'm having the same wi-fi connection problems with my brand new KF 8.9 HD. It won't connect to our Belkin N750 dual band router even though our older KF (1st gen) is sitting right next to it streaming a Christmas movie over the same wi-fi connection. It won't accept the password and fails authentication every single time (yes, the password is correctly entered). When I get it to pop up on the wi-fi settings, it suddenly goes out of range when I'm no more then 6-9 feet from the router! Super frustrating. I've reset the router, reset the KF, and called customer support. All three have failed to diagnose the problem. The only constant is that I've got super fast wi-fi connection on a laptop, Mac, printer, 2x Iphones, 1 Ipod touch, PS3, Xbox360, TV, and 1 Kindle Fire 7". I'm drawing a conclusion that this new KF 8.9" might not be working as designed. Hmmm....

Posted on Dec 25, 2012 8:51:07 AM PST
Brian Arnold says:
I purchased one for daughter, I have MAC filtering turned on in my wireless router. You can't get to device settings to view the Kindle's MAC address unless you are connected to a wireless connection - how stupid is that. After about an hour of trying to find device settings, I removed MAC filtering from router, Kindle connected, I then could get the MAC address, add it to my white list on router, then turn MAC filtering back on. Serious flaw in OS.
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Discussion in:  Kindle forum
Participants:  145
Total posts:  219
Initial post:  Sep 16, 2012
Latest post:  Mar 7, 2015

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