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FedEx Smartpost


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Showing 51-75 of 116 posts in this discussion
Posted on Nov 28, 2011 1:58:14 PM PST
My item was Prime eligible, but shipped out of the Vine Program. Unfortunately, when it arrived here at the house after the detour, the item (not a Kindle) had been stolen. My development has major problems with the local post office and the postmaster seems to do absolutely nothing, nor does reporting to the USPS.com site seem to have any results. Short of moving, I try to have most of my packages sent to work, but we're starting to have problems with things delivered from THAT post office, which was formerly superb.

In reply to an earlier post on Nov 28, 2011 2:05:14 PM PST
Bjeans says:
It's not the USPS doing this - it's FedX. We get letters in a day or two from many areas.

In reply to an earlier post on Nov 28, 2011 2:07:47 PM PST
Bjeans says:
The USPS only gets involved when the package is delivered to them locally. The craziness people have posted about isn't USPS tracking.

Posted on Nov 28, 2011 3:07:51 PM PST
All I can say is that all the packages I've ever had go missing - and there have been about 5 in total - have all been shipped in total or in part (DHS or Fed Ex Smartpost the others) by the USPS. I could go on at length about the problems we've had with theft and misdelivery or lazy delivery (including packages left on the driveway or steps instead of being placed on a covered porch a few steps away, subjecting them to torrential downpours).

I ordered my husband a Kindle DX yesterday and just got shipping notification and am vastly relieved that it's being shipped via UPS (and to my office). Cross your fingers for me!!

Posted on Nov 28, 2011 3:28:28 PM PST
MamaSylvia says:
I can't imagine anyone saves enough on misnamed SmartPost shipping to compensate for irritated customers. FedEx itself does great on deliveries, I use their ground shipping for heavy items all the time. (They don't deliver on Saturday unless you pay extra for it.) And USPS ordinarily does pretty good. But the combination is just awful for some reason. I've ordered a couple things from Woot that were shipped SmartPost, and I'm just glad I wasn't in a hurry for them.

In reply to an earlier post on Nov 28, 2011 3:44:38 PM PST
Frank says:
I really don't know what you're complaining about Greg. I'm quite satisfied with the device. Sorry that you don't feel the same. Perhaps you should return it.

Posted on Nov 28, 2011 3:48:45 PM PST
sande says:
There was another thread about the horrors of Fedex Smartpost last week. I also went through this and my fire took twice as long to get to me as the shipping estimate because it was "lost" after leaving Indianapolis for five days. This was not the first package I'd had problems with the shipping date being met by Smartpost and it was not the first time I contacted Amazon about them. When I called Amazon CS (Fedex CS was useless when I called them) the Amazon CS rep offered to file a formal complaint on my behalf and move it on up the line. She encouraged me to go back to the thread on this board and encourage everyone who has had problems with Fedex Smartpost meeting the delivery estimate Amazon gives you to call Amazon CS and ask to have a formal complaint filed. She said that if Amazon is giving us delivery dates and Fedex is failing to meet those dates on a consistent bases and for people all over the country, Amazon needs to know and have a record of these complaints so they can address Fedex and perhaps re-evaluate their shipping methods. So I encourage you to call Amazon CS.

Posted on Nov 28, 2011 6:25:07 PM PST
sande, it sounds like you got a great Amazon rep and I'll call CS tomorrow and file a formal complaint myself. I'm a firm believer that nothing will change if you remain silent and do nothing. Thanks for posting the suggestion!

In reply to an earlier post on Nov 28, 2011 6:34:59 PM PST
Bixillarla says:
Danica this is not correct. I have Prime and sometimes my Prime qualified purchases come by ontrack not UPS or Fedex. It just depends which warehouse has the stock available and how far away you are from the warehouse.

Prime does not guarantee UPS or Fedex.

In reply to an earlier post on Nov 28, 2011 7:22:26 PM PST
I agree - and some of my Prime shipments are delivered via USPS, particularly for books and CD's. As James Bernard indicates, it all depends on what you order and where it's warehoused. I do a huge amount of on-line shopping and have to admit that the vast majority get to me without a problem. Unfortunately, several of the times I've had issues with a package, it's been the result of a collaborative shipping agreement - such as DHL/USPS was when they still delivered to residences - and now FedEx SmartPost. The consumer often loses out in these scenarios, as neither shipper wants to accept blame and points the finger at the other.

In reply to an earlier post on Nov 29, 2011 1:13:39 AM PST
Danica says:
I had intended my point to be that Prime guarantees two-day shipping *for items that qualify*. I didn't attempt to make a list all the reasons an item might not qualify, or a list of the various carriers that might be involved -- I just suggested that buyers should notice the details on their orders so they won't be surprised and end up thinking they were cheated in some way. Amazon makes it all perfectly clear. There is even a box that appears with the heading "Why didn't my order qualify for Prime?" (or words to that effect), followed by an explanation of the situation.

Posted on Nov 29, 2011 5:09:19 AM PST
Leyla says:
Holy cow...still no Fire and it is just traveling all over Colorado now instead of just coming to my home. It was supposed to be delivered over a week ago.

November 29, 2011 04:27:00 AM Henderson CO US Departure Scan
November 28, 2011 01:19:00 PM Henderson CO US Arrival Scan
November 27, 2011 02:37:26 PM Fedex Smartpost Denver CO US Departure Scan
November 25, 2011 04:41:20 PM Fedex Smartpost Denver CO US Arrival Scan
November 24, 2011 03:00:23 AM Fedex Smartpost Grove City OH US Departure Scan
November 23, 2011 09:14:19 AM Fedex Smartpost Grove City OH US Arrival Scan
November 22, 2011 02:49:26 AM Fedex Smartpost Orlando FL US Departure Scan
November 21, 2011 11:57:44 PM Fedex Smartpost Orlando FL US Arrival Scan
November 17, 2011 04:30:49 AM Fedex Smartpost Los Angeles CA US Departure Scan
November 17, 2011 04:30:00 AM Fedex Smartpost Los Angeles CA US In transit to pickup location
November 16, 2011 09:35:00 PM Fedex Smartpost Los Angeles CA US Arrival Scan
November 16, 2011 01:17:39 AM Fedex Smartpost Phoenix AZ US Departure Scan
November 16, 2011 01:17:00 AM Fedex Smartpost Phoenix AZ US In transit to pickup location
November 15, 2011 01:04:00 PM Fedex Smartpost Phoenix AZ US Arrival Scan
November 15, 2011 04:30:00 AM US

In reply to an earlier post on Nov 29, 2011 6:18:41 AM PST
Leyla, you have way more patience than I do. I would have called Amazon already and made some noise.

In reply to an earlier post on Nov 29, 2011 6:42:42 AM PST
Leyla says:
I have been e-mailing them and they claim they cannot/will not do anything until December 1st. I have ordered a a ton of stuff from Amazon before (not just Kindles and books) and never ever had a problem. In fact, I ordered a new cover for the Fire and I had it within two days of shipping so I just do not understand what the problem is. It seems to be on a merry-go-round..going around and around in circles.

In reply to an earlier post on Nov 29, 2011 6:49:29 AM PST
I would call Kindle support, not email them. They can't do anything about that current shipment, but I would certainly let them know how unhappy you are about the situation. As someone stated in another post...the more people who call and complain about the shipping delays, the more likely Amazon is to make some changes.

Emails don't rattle them at all, phone calls are what get things done. At the very least they should give you some sort of credit towards future items or shipping.

Posted on Nov 29, 2011 8:27:30 PM PST
MamaSylvia says:
Not only call, but call and demand to talk to a supervisor. Make the supe look at the tracking info and frankly I would state, politely but firmly, that I expect Amazon to ship me a replacement Fire today. They as the shipper can intervene to re-route the current shipment back to them. Then let THEM worry about it travelling around the country.

Posted on Nov 30, 2011 10:54:06 AM PST
Leyla says:
I called them yesterday. They called the USPS who claims they never received it from Fed Ex. However, seeing the tracking I have to wonder who is lying LOL. Amazon will not do anything about it until December 1. They will call me back and if I still do not have it, they will send me one out that I will receive the next day. Makes me wonder who is worse...USPS or FedEx.

In reply to an earlier post on Nov 30, 2011 11:18:24 AM PST
Dorsie says:
Sande is right about calling CS.

I told Amazon about my nightmare with SmartPost both in e-mail and on the phone to a supervisor, who told me that they are getting a lot of missed shipping dates. The supervisor asked me to call about any future shipping problems with SmartPost

Posted on Nov 30, 2011 11:24:59 AM PST
Dorsie says:
I also have to wonder how smart it was for Amazon to print on the new Kindle boxes what is inside in big letters. Why not just stamp "Steal Me" on them?

In reply to an earlier post on Nov 30, 2011 1:27:53 PM PST
Leyla says:
I so agree with the "steal me" statement. That certainly wasn't a bright idea. All I know is I pre-ordered mine the first a.m. it was announced about the Fire and here I still sit without one. I have the cover, had had it for weeks, but it just sits "Fireless" lol.

In reply to an earlier post on Nov 30, 2011 1:50:24 PM PST
Having dealt with Smartpost (they are using temps too, scans are unreliable), USPS is tellling the truth. I posted earlier that Snarlpost will hold your shipment on a platform, until the absolute last minute. They also scan a whole platform - regardless of what is on the Platform. Its worse than just using USPS by itself.

Fore the Steal Me - all shipments are insured. Its too bad Amazon won't do anything until Dec. 1st (which thankfully is tomorrow). But if that's the date Smartpost saw (run the tracking numbers through the Smartpost system, NOT amazon), that is when they deliver - and not one day before.

In reply to an earlier post on Nov 30, 2011 2:01:52 PM PST
Leyla says:
So, the date of my delivery of 11/23 given to me by Amazon meant nothing at all?? Geez

In reply to an earlier post on Nov 30, 2011 2:04:39 PM PST
Why are they then saying Dec 1st? Did you look up the date on the fedex Smartpost site (I always do my tracking outside of the box ;-)

http://www.fedex.com/us/smart-post/index.html

In reply to an earlier post on Nov 30, 2011 2:23:47 PM PST
Leyla says:
Here is the "outside the box" report, it looks like they maybe LOL found it again:

Nov 30, 2011 8:35 AM
Out for delivery
DENVER, CO
Nov 30, 2011 7:07 AM
At U.S. Postal Service facility
DENVER, CO
Arrived at local Post Office - Allow one to two additional days for delivery
Nov 29, 2011 3:20 PM
In transit
DENVER, CO
Nov 29, 2011 4:27 AM
Departed FedEx location
HENDERSON, CO
Nov 29, 2011 4:25 AM
Arrived at FedEx location
HENDERSON, CO
Nov 28, 2011 1:19 PM
Arrived at FedEx location
HENDERSON, CO
Nov 27, 2011 2:37 PM
Departed FedEx location
FEDEX SMARTPOST DENVER, CO
Nov 26, 2011 12:00 AM
Shipment information sent to U.S. Postal Service
Nov 25, 2011 4:41 PM
Arrived at FedEx location
FEDEX SMARTPOST DENVER, CO
Nov 24, 2011 3:00 AM
Departed FedEx location
FEDEX SMARTPOST GROVE CITY, OH
Nov 23, 2011 9:14 AM
Arrived at FedEx location
FEDEX SMARTPOST GROVE CITY, OH
Nov 22, 2011 2:49 AM
Departed FedEx location
FEDEX SMARTPOST ORLANDO, FL
Nov 21, 2011 11:57 PM
Arrived at FedEx location
FEDEX SMARTPOST ORLANDO, FL
Nov 17, 2011 4:30 AM
Departed FedEx location
FEDEX SMARTPOST LOS ANGELES, CA
Nov 16, 2011 9:35 PM
Arrived at FedEx location
FEDEX SMARTPOST LOS ANGELES, CA
Nov 16, 2011 1:17 AM
Departed FedEx location
FEDEX SMARTPOST PHOENIX, AZ
Nov 15, 2011 1:04 PM
Arrived at FedEx location
FEDEX SMARTPOST PHOENIX, AZ
Nov 15, 2011 4:30 AM
Shipment information sent to FedEx

Posted on Nov 30, 2011 3:17:43 PM PST
Dorsie says:
Leyla,

Did you already give up and buy a Fire from a store, or are you just the most patient person since Job?
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Discussion in:  Kindle forum
Participants:  52
Total posts:  116
Initial post:  Nov 18, 2011
Latest post:  May 2, 2014

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