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Does the Paperwhite still have blotchy screens?


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Showing 51-70 of 70 posts in this discussion
Posted on Feb 18, 2013 6:30:21 PM PST
i'm ordering a pw this week and i am definitely going to be sending it back as many times as i need to to get a device without defects. i figured waiting this long to purchase one would have solved that problem but maybe i'll just be one of the lucky ones :/

In reply to an earlier post on Feb 18, 2013 6:38:43 PM PST
Sweetness says:
I just got off the phone with support. They will only replace it once they said. Then will give refund.

Posted on Feb 18, 2013 6:40:16 PM PST
i guess they were tired of people exchanging it nine or ten times which i've seen people say. not exactly fair though if i do actually get a defective device and need to replace it more than once.

In reply to an earlier post on Feb 18, 2013 6:48:00 PM PST
I guess I have been lucky....My paperwhite has been perfect as was my Kindle 2 which I just wore out...

I am very sorry for those who have had problems, but think it is only a small percentage.

Good luck on the replacement

In reply to an earlier post on Feb 18, 2013 6:51:18 PM PST
Sweetness says:
Agreed!

In reply to an earlier post on Feb 18, 2013 7:19:45 PM PST
bookcrazy says:
I had 11 before I called "uncle" and ended up accepting the splotchy screen. I still see splotches every time I read. I am eagerly awaiting the second generation paper white with that issue fixed at some point in time.

In reply to an earlier post on Feb 18, 2013 7:32:47 PM PST
Sweetness says:
Oh boy, I don't like to hear that. 11? Wow...

In reply to an earlier post on Feb 18, 2013 7:39:39 PM PST
bookcrazy says:
Yes.....11!

In reply to an earlier post on Feb 18, 2013 8:00:26 PM PST
JES says:
A normal person would have probably given up at 3.

In reply to an earlier post on Feb 18, 2013 8:02:20 PM PST
bookcrazy says:
JES

:). I am we'll within the range of "normal"......at least by MY standards!

In reply to an earlier post on Feb 18, 2013 8:07:01 PM PST
JES says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 18, 2013 8:12:13 PM PST
bookcrazy says:
In the world I live in....perfectly normal. Amazon CS assured me each and every time that I could expect ....in fact guaranteed....a splotch less paper white.

But that is all water under the bridge now as I will await for the second generation paper white, whenever that might be.

Posted on Feb 18, 2013 8:57:05 PM PST
I just got a replacement Paperwhite on Saturday--my original one had problems with its battery life. My first Paperwhite had a perfect screen and so does this one.

In reply to an earlier post on Feb 18, 2013 9:09:41 PM PST
Sweetness says:
That's encouraging !

In reply to an earlier post on Feb 19, 2013 4:33:45 AM PST
[Deleted by the author on Feb 19, 2013 4:34:56 AM PST]

Posted on Feb 19, 2013 5:31:32 AM PST
Sweetness says:
Yes, I'm sure that must be the case. You would think they would just figure out the problem instead and fix it!

Posted on Feb 19, 2013 8:17:16 PM PST
Sweetness says:
For those of you that needed replacements, what was the process? Do you keep the first one until you receive the replacement? Also do you think you get a New one or refurbished?

Posted on Feb 19, 2013 8:46:33 PM PST
You keep the first one until the new one comes. They email you a UPS slip to print out & use to ship back your old Kindle for free--you have a week to do that, don't take longer than that or they'll charge you for the second Kindle.

Sometimes you get a new one and sometimes a replacement. I just got a replacement because my original Paperwhite was have issues with battery life. The one I got looked brand new--even had a brand new cord with it--but I knew it was a refurbished one because the box didn't have the little start up pamphlet inserted, and the Kindle didn't have the little removable plastic cover on the screen even though it was encased in that plastic envelope. The tree on the Amazon box had an "R" on it, too, which I think denotes either "replacement" or "refurbished" don't know which.

In reply to an earlier post on Feb 19, 2013 8:54:17 PM PST
Sweetness says:
Thank you, appreciate it.

Posted on Mar 28, 2013 1:33:12 PM PDT
[Deleted by the author on Mar 28, 2013 1:35:28 PM PDT]
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Discussion in:  Kindle forum
Participants:  33
Total posts:  70
Initial post:  Dec 26, 2012
Latest post:  Mar 28, 2013

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